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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,522 Reviews

1,522 Reviews of John Thornton Chevrolet - Service Center

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April 23, 2020

During our current state of COVID19 I was very impressed with the safety measures these professionals took when servicing our vehicle. Good job folks and thank you for considering my health. More

by BRITTRIVERSHUNTER
Recommend Dealer
Yes
Employees Worked With
Ms. Donna, Mike Cuquejo
May 05, 2020 -

John Thornton Chevrolet responded

Thank you. We take this very seriously. Be safe.

April 23, 2020

It would be impossible to get better or quicker service. Appointment, loaner car, service, car detailing, and notifying us that the vehicle was ready all completed like a well oiled machine. This dealership More

by flyingmga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

John Thornton Chevrolet responded

Thanks for your feedback . We appreciate you!

April 23, 2020

Worst dealership I have ever walked in too. Paid $110 for no diagnoses. All I was told was my car was too rusty. What a shame and waste of my money and time More

by malikine03
Recommend Dealer
No
Employees Worked With
Tim Yates
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2020

Told me $110 fee to assess issue would go toward repair. Then charged me the $110 plus the repair. Not truthful. Also purchased a interior door handle from them and they quoted a whopping $238 for labor t More

by Mgc
Recommend Dealer
No
Employees Worked With
Mike Cuquejo
April 21, 2020

They so awesome work on cars but I dont think I would just have people sitting outside with no concern for people with allergies or any other ailments caused by pollen. Being understanding to COVID19 but More

by claricetanner
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
May 05, 2020 -

John Thornton Chevrolet responded

We have flexible options for persons to sit outside or inside. It would be your choice. We respect everyone's wishes to be safe. Thank you for your feedback.

April 20, 2020

It was a great experience. For the exception, the agent was a little brash with his voice tone. I thought that he could have been more receptive. More

by REGWORD9753
Recommend Dealer
Yes
Employees Worked With
Derek Strickland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Conyers, Vance Robinson
May 05, 2020 -

John Thornton Chevrolet responded

We will check on this. Thanks for your input. Be safe and know that we appreciate your business.

April 20, 2020

Good service. Explained everything.He was very Good service. Explained everything. He was very patient. He made sure I understood exactly what was getting done. He helped me out to the best of More

by JADEJ360
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
May 05, 2020 -

John Thornton Chevrolet responded

Thank you

April 20, 2020

Since I was getting the keys cut on my SUV I spoke to Mr. Yates concerning a seat belt recall they needed to complete on my Silverado. Mr. Yates made me an appointment for the next day and when I arrived More

by fredbrown29
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

John Thornton Chevrolet responded

Thank you. We strive to be the best!!!

April 17, 2020

Safe and Efficient Due to the COVID-19 pandemic, I have been apprehensive about coming into the dealership to get my vehicle serviced. Having gone over the recommended More

by SQT8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

John Thornton Chevrolet responded

Thank you. Be safe. We do take your health concerns very seriously.

April 16, 2020

When there and the service was fast and professional, my vehicle came back really fast. This is the kind of service I like, thx guys. More

by POTENTIALFITNESS3
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill O'Hara, Reginald Widener, Gwen Wilson, Matthew Strickland, Mike Cuquejo
May 05, 2020 -

John Thornton Chevrolet responded

Thanks for your feedback.

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