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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,522 Reviews

1,522 Reviews of John Thornton Chevrolet - Service Center

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April 01, 2020

Just went in for my trucks 30,000 mile check-up/oil change Went in to have my 30k check-up on my truck along with an oil change, fuel filter replacement, and a software update recall so I was anticipating a 2- More

by LIVIDTACO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Conyers
April 01, 2020

Maintenance Had an appointment went smoothly. Found that I needed a few filters changes Matt came and asked I said sure work was completed quickly. Thanks More

by gnebel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Conyers
March 31, 2020

Great customer service!! Quick and thorough!!! I am a VERY satisfied customer!! Thanks John Thornton Chevrolet! I will be bringing my 2019 Chevrolet Impala to you for all of my service needs. More

by sammanthalane67
Recommend Dealer
Yes
Employees Worked With
Matt Conyers
March 31, 2020

Excellent Customer Service Very professional and expedient. Considering everything that is going on with the pandemic, customer service is very important. The team displayed gre More

by poneticket
Recommend Dealer
Yes
Employees Worked With
March 31, 2020

Service and rim repair The work was completed in a timely manner and everyone is always nice. Fred is knowledgable about the inventory of cars, trucks, and SUVs and can alwa More

by mcl_star
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2020

The staff was very professional and efficient on getting me in and out..With all what's going on in the world today I appreciate you all More

by cmaurice_todd57
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Molly King, Brad Yearta, Reginald Widener, Matt Conyers
March 26, 2020

excessive wait time I was there for a 10 AM appointment, arrived at 10:03. I waited 1.5 hours for an oil change for my 2019 Spark. The tech was nice but that did not nega More

by newtonwanda2
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Yates
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2020 -

John Thornton Chevrolet responded

I am sorry on the wait. I will notify Steve on this. Thanks for your input and patience. Don't know if it was a special oil filter but will find out.

March 26, 2020

This service experience was awesome. Steven Reid scheduled the appointment to accommodate our schedule and to avoid having to drive our new Vette in the rain. He kept us informed of the status on a More

by flyingmga
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Hedmann, Molly King
March 26, 2020

Excellent service, I had all my answers questioned. The recall was explained with the new warranty and I asked about my 4 wheel drive. Good group of guys there. More

by biggken003
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2020

Young Matt was very pleasant. He explained everything that needed to be repaired in detail. He offered suggestions that could save me money. As a Senior citizen, I appreciate him for being patient and More

by gwendolyn.chandler
Recommend Dealer
Yes
Employees Worked With
Matt Strickland
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