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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,522 Reviews

1,522 Reviews of John Thornton Chevrolet - Service Center

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March 02, 2020

Great environment everyone couersty, without doubt recommended to others. Extra for guest would be appreciated on the wait, sometime loaners would be suitable in recall.. Not the consumer fault for th More

by kheating9
Recommend Dealer
Yes
Employees Worked With
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve, VJ "Vitus" Olumbia Jr
Mar 05, 2020 -

John Thornton Chevrolet responded

Thank you for taking the time to share your feedback.

March 02, 2020

Great service efficient I! brought my car for oil change,the Team at John Thornton so Proactive,they noted my Malibu needed Recall fixed it!! More

by JOYCEEVANS2008
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

John Thornton Chevrolet responded

Our service staff is committed to providing each of our clients with the best experience! Thanks!

February 28, 2020

Thank You as always! Tim you really go above and beyond for your customers. My wife and I both appreciate the genuine concern you have. You made an emergency situation a More

by elainejohnson01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

John Thornton Chevrolet responded

We are happy to hear you had such a positive experience with our team! We look forward to your next visit!

February 28, 2020

He was very knowledgeable. And explained everything to me in a way I could understand. Thank you, I will be returning for more services soon. More

by denisesmith90
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
Mar 05, 2020 -

John Thornton Chevrolet responded

Thanks for your feedback.!

February 27, 2020

The service department has treated me with respect and serviced my truck as they told me. Still not happy with the ride, road noise in right rear door, drivers seat (very disappointing) and the hoods abil More

by jjf4554
Recommend Dealer
No
Employees Worked With
Matt Conyers
Mar 05, 2020 -

John Thornton Chevrolet responded

Thank you for your feedback. We will forward this to the correct contact.

February 26, 2020

Extra Key Fob We recently purchased a used suburban and it came with one key fob. I asked for them to order an extra one and I would pay for it. When the key fob c More

by nmorrow0
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Fred Gamble
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2020

Great experience! The wait was short and everything was done right. I would recommend Thornton Chevrolet to any of my friends who need a good service center. Good exp More

by BARBDW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

John Thornton Chevrolet responded

Thanks for your feedback.

February 24, 2020

Jarrod Powell always takes care of my Service needs in a timely manner and is Great at relaying information on your vehicle for current and future service needs. Great Job Jarrod! More

by RHAYES6
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

John Thornton Chevrolet responded

Our staff is committed to providing each of our clients with the best experience in service! Thanks!

February 21, 2020

Great care and service first! I thoroughly enjoyed my experience at Thornton Road. The professional care and thoroughness with the service was awesome! I enjoy a great customer ser More

by SCLERK2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unsure
Mar 05, 2020 -

John Thornton Chevrolet responded

Our service staff is committed to providing each of our clients with the best experience! Thanks very much!

February 20, 2020

My truck needed some service and their service department was excellent they got right on it and repaired the vehicle within one business day and even gave me a loaner vehicle . More

by markstoelzle
Recommend Dealer
Yes
Employees Worked With
T M Sinclair, Vance Robinson
Mar 05, 2020 -

John Thornton Chevrolet responded

Our staff is committed to providing each of our clients with the best experience! Thanks again for your business!

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