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John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,555 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,555 Reviews of John Thornton Chevrolet - Service Center
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March 04, 2020
Alway do a great job thank Gene and Bryon They alway take care of my truck when it come in on recall and other stuff thank again Jeff take care of my truck when it come in on recall and other stuff thank again Jeff More
by JP_MANLEY
Verified Customer
March 04, 2020
Wait was long and the service provided from the man that checked us out was less than pleasantr. He was short, answered the phone will assisting for a personal call and was rude checked us out was less than pleasantr. He was short, answered the phone will assisting for a personal call and was rude More
by alstallings11
Employees Worked With
Reginald Widener
March 03, 2020
Everyone treated me well, smiles everywhere, my Salesman VJ stopped by to say Hi and asked what I was doing and also asked if there were any issues. Real good visit Thanks Team ! VJ stopped by to say Hi and asked what I was doing and also asked if there were any issues. Real good visit Thanks Team ! More
by david.taylor12418
Employees Worked With
March 02, 2020
Great service efficient I! brought my car for oil change,the Team at John Thornton so Proactive,they noted my Malibu needed Recall fixed it!! change,the Team at John Thornton so Proactive,they noted my Malibu needed Recall fixed it!! More
by JOYCEEVANS2008
Employees Worked With
March 02, 2020
Great environment everyone couersty, without doubt recommended to others. Extra for guest would be appreciated on the wait, sometime loaners would be suitable in recall.. Not the consumer fault for th recommended to others. Extra for guest would be appreciated on the wait, sometime loaners would be suitable in recall.. Not the consumer fault for the inconvenience.. More
by kheating9
February 28, 2020
He was very knowledgeable. And explained everything to me in a way I could understand. Thank you, I will be returning for more services soon. in a way I could understand. Thank you, I will be returning for more services soon. More
by denisesmith90
Employees Worked With
Reginald Widener
February 28, 2020
Thank You as always! Tim you really go above and beyond for your customers. My wife and I both appreciate the genuine concern you have. You made an emergency situation a Tim you really go above and beyond for your customers. My wife and I both appreciate the genuine concern you have. You made an emergency situation a lot easier with just doing a little bit extra. I don't even know it was extra until I had to deal with another service tech who answers to all my questions were no and/or you should do that yourself. So again thank you Tim for your outstanding customer service. The Adams' More
by elainejohnson01
Employees Worked With
February 27, 2020
The service department has treated me with respect and serviced my truck as they told me. Still not happy with the ride, road noise in right rear door, drivers seat (very disappointing) and the hoods abil serviced my truck as they told me. Still not happy with the ride, road noise in right rear door, drivers seat (very disappointing) and the hoods ability to hold water. Johnny Freeman More
by jjf4554
Employees Worked With
Matt Conyers
February 26, 2020
Extra Key Fob We recently purchased a used suburban and it came with one key fob. I asked for them to order an extra one and I would pay for it. When the key fob c We recently purchased a used suburban and it came with one key fob. I asked for them to order an extra one and I would pay for it. When the key fob came in we were not notified. Only after I asked did I know that it had came in. I set up an appointment with the sales rep and he acknowledged. When my wife showed up the key had not been cut for the key fob. She was told it would only take 30 minutes and then she would be on her way. Did I mention she had our three year old and our six month old. Key word "made an appointment". Anyways after about an hour and a half in the key was cut. Then it has to be programmed. After another hour and a half it was ready to go. Same deal when we purchased the car. We agreed to a price and told the sales rep when we would be there that afternoon to pick the car up. I would have thought the paper work would have been prepared but it wasn't. We sat there for over an hour and watched our rep fill out all the documentation. I typically don't leave negative reviews but come on man. Anyone that has young children can understand my frustration. Nice used car at a good price with a nice rep but be prepared to spend some time at the dealership. More
by nmorrow0
Employees Worked With
February 26, 2020
Great experience! The wait was short and everything was done right. I would recommend Thornton Chevrolet to any of my friends who need a good service center. Good exp The wait was short and everything was done right. I would recommend Thornton Chevrolet to any of my friends who need a good service center. Good experience! More
by BARBDW
Employees Worked With
