John Thornton Chevrolet - Service Center

Fabulous job The staff was very friendly and communicative during the repair process and I’m so grateful for all they did and in a timely manner. The staff was very friendly and communicative during the repair process and I’m so grateful for all they did and in a timely manner. More

Service Appointment My service writer Tim Yates was awesome in taking care of my needs. First class customer service and the utmost respect. Was very attentive to my conc My service writer Tim Yates was awesome in taking care of my needs. First class customer service and the utmost respect. Was very attentive to my concerns and answered all of my questions More

They took my car on Saturday and made the needed repair. Bought my car in for oil change and they found a need brakes. They were able to complete on Saturday and also found a screw in one tire and also repai Bought my car in for oil change and they found a need brakes. They were able to complete on Saturday and also found a screw in one tire and also repaired that. Was able to get everything completed in one day and didn't have to return later. Molly in Service was great! More

Always great The service department always goes above and beyond to ensure my vehicles are well taken care of. There’s always a loaner vehicle provided for my visi The service department always goes above and beyond to ensure my vehicles are well taken care of. There’s always a loaner vehicle provided for my visits and working with everyone is easy. More

Service was good All good service was treated with respect very nice waiting area all work was in a timely fashion will definitely come back for service soon All good service was treated with respect very nice waiting area all work was in a timely fashion will definitely come back for service soon More

Not Happy! Horrible experience!!!! Insurance estimated 5 days for my car to be fixed, I kept in contact with the body shop 2 weeks in advance letting them know Horrible experience!!!! Insurance estimated 5 days for my car to be fixed, I kept in contact with the body shop 2 weeks in advance letting them know I was bringing my car there..It took 2weeks for my car to be repaired. When I called the body shop to check on my car the lady at the front desk was very rude. When i dropped my car off I had over a half tank of gas ,when I got my car back it was on empty. Im not happy at all. More

Real professionals! The attention given to my vehicle in the amount of time spent was excellent. Very friendly and professional staff. You can’t go wrong taking your c The attention given to my vehicle in the amount of time spent was excellent. Very friendly and professional staff. You can’t go wrong taking your car to this dealership. More

John Thornton Experience The staff are kind, friendly, respectful, knowledgeable, experienced, professional, prompt, efficient, truthful and a pleasure to work with. The work The staff are kind, friendly, respectful, knowledgeable, experienced, professional, prompt, efficient, truthful and a pleasure to work with. The workmanship is superior and the price is reasonable. More

Disappointed for the first time I have been coming to this service center since I purchased my vehicle there a few years back, and I have always been pleased. But, this time around I have been coming to this service center since I purchased my vehicle there a few years back, and I have always been pleased. But, this time around on 12/18/19, I was very annoyed by the fact that when I made the appointment, I clearly asked what the charge would be for the diagnostic check, and stated that I wanted them to fix my a/c compressor and do an oil change. Well, the person, I spoke with told me that it was a diagnostic fee of $110 to see why my engine light was on and of course the charge for the oil change and they would see if the compressor was covered by the extended warranty, which I already knew it was. Again, they were aware that I wanted my compressor fixed in addition seeing why my engine light was on. I wasn't sure if the faulty compressor was indeed the cause of the engine light being on. When I arrive, I am told that there was a charge of $110 per issue, meaning $110 for the engine light diagnostic an $110 off the rip for my compressor, even though the last time I was there, they new about the compressor but said they didn't have the manpower that day to fix it. $110 per issue off the rip? Plus, the compressor should have been covered under my extended warranty which has a deductible. So, why would I pay that extra $110. That's excessive! I have never been told $110 per issue before. What if my car had multiple issues? I thought that was the whole purpose of the one diagnostic charge--to let you know everything that came up as a problem with your car. I could take my car somewhere else for a FREE estimate. Moreover, if this is the policy, it should have been thoroughly explained when I scheduled the visit so the customer knows what to expect money wise. When I said that was not told to me at the time I scheduled the appointment, I believe the rep should have made a concession or talked to a manager instead of being dismissive and seemingly annoyed. I have been loyal to John Thornton Chevrolet because of the quality of service in the past, including recommending them to my friends. Now, I am definitely looking elsewhere. More

The best Thornton Chevrolet always treats everyone great, while sitting in the waiting room I noticed how good they were to all the customers waiting, keeping Thornton Chevrolet always treats everyone great, while sitting in the waiting room I noticed how good they were to all the customers waiting, keeping them updated on the process More