John Thornton Chevrolet - Service Center

Courteous fast and efficient Listen to my complaint work for me very well understanding my schedule to get the car in for service understanding what when and why things were done Listen to my complaint work for me very well understanding my schedule to get the car in for service understanding what when and why things were done just what to think having such efficient team working there More

No More Chances! I took my car to this dealership in September to have it serviced, which was a bill over $4,100. I am still experiencing problems from what was suppos I took my car to this dealership in September to have it serviced, which was a bill over $4,100. I am still experiencing problems from what was supposedly fixed in September. I also paid for an oil change and asked for all fluids to be "topped off"...this was NOT done. Yesterday, I drove straight from John Thornton Chevrolet to a Corvette specialist center to have my car PROPERLY serviced. I will listen to others from now on and DEFINITELY NOT return to John Thornton Chevrolet. More

Great service Very straight forward and polite. I waited for about 45min which didnt feel that long. My 7yr old didn't get bored but was entertaining herself in the Very straight forward and polite. I waited for about 45min which didnt feel that long. My 7yr old didn't get bored but was entertaining herself in the play room More

Great Service Matt explained everything to my satisfaction. He was very personable and professional. It was a very pleasant experience. I will use this dealership f Matt explained everything to my satisfaction. He was very personable and professional. It was a very pleasant experience. I will use this dealership for my future needs. More

Repair Had my car at another service place that didn’t know what to do to fix it so I brought it to Thornton where it should have been the first place Had my car at another service place that didn’t know what to do to fix it so I brought it to Thornton where it should have been the first place More

Emissions test Arrived at location for annual emissions test, I was greeted promptly by the service staff. Inspection/test was conducted promptly and I was on my way Arrived at location for annual emissions test, I was greeted promptly by the service staff. Inspection/test was conducted promptly and I was on my way out in approximately 45 minutes. More

New Tires & Routine Oil Change I stopped by the Service Dept. on Saturday, Oct. 26 and talked to Service Advisor Bryan Steinke about bringing my Colorado in for a set of tires and a I stopped by the Service Dept. on Saturday, Oct. 26 and talked to Service Advisor Bryan Steinke about bringing my Colorado in for a set of tires and an oil change the following week. I had already checked Thornton's on-line tire selector on their website and Bryan confirmed that the tires I selected were available and set my appointment up for the following Wednesday (Oct. 30). Bryan was ready for me when I arrived on Wednesday and had the work completed (new tires and oil change) in less than two hours, which I thought was excellent. Bryan also lined me up on a tire rebate offer that I was not aware of, which was especially nice since I used my GM Card, which doubled the rebate. All of the Thornton service advisors have helped me at one time or another, and Bryan has consistently been helpful and interested in providing good service. More

Leaving for work and car was dead Went to leave for work and the car wouldn't start. SO I called roadside assistance and after 2 hours they arrived and jump started the car. I drove to Went to leave for work and the car wouldn't start. SO I called roadside assistance and after 2 hours they arrived and jump started the car. I drove to John Thornton knowing I didn't have an appointment and was taken in right away. Turned out the battery was dead as I suspected. In 2 hours they had me back on the road. Bryon has been my service rep since 2008 and always takes good care of me and my family! More

TENTH TIME REALLY Jarrod did an amazing job. This time yall got it right very impressed was only out the car for one day No loner or anything Although this vehicle has Jarrod did an amazing job. This time yall got it right very impressed was only out the car for one day No loner or anything Although this vehicle has been around there ten times. He took the time to deal with Car Sheild and everything Now this car has been around there for the tenth time I am very saddened with my experience with this car y'all have the records an everything but will not help me get out this lemon you sold me in Aug. 2017 after two motors and two transmission I will keep trusting GOD cause y'all have not did right by me More

Warranty issue Went into the service department, with out a appointment, to have my front overhead console looked at. The console was loose and flopping around. They Went into the service department, with out a appointment, to have my front overhead console looked at. The console was loose and flopping around. They immediately pulled my truck in, looked it over and fixed the warranty issue. No hassle at all. Thanks Thornton More