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John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,536 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,536 Reviews of John Thornton Chevrolet - Service Center
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September 22, 2019
Good Service Professional service and excellent customer service. All employees were nice and courteous. would reccomend dealership to others, especially the servi Professional service and excellent customer service. All employees were nice and courteous. would reccomend dealership to others, especially the service department. It was a good experience. More
by bettyanndockery
Verified CustomerEmployees Worked With
September 21, 2019
Recall I had a recall on my trax and they took care of it with no problems and no hassle the waiting time was excellent, and the waiting room was great I ha I had a recall on my trax and they took care of it with no problems and no hassle the waiting time was excellent, and the waiting room was great I had nice hot coffee More
by mqsolis66
Employees Worked With
September 18, 2019
Oil change Love your people love your place Sometimes its the little things They forgot to put a mileage sticker on my windshield. I need that to make sure i Love your people love your place Sometimes its the little things They forgot to put a mileage sticker on my windshield. I need that to make sure i dont miss the next one More
by grand3b3g
Employees Worked With
September 18, 2019
First Oil Change I stopped by in the afternoon w/o an appt and was able to get my first oil change, tires rotated, all fluids topped off and all points inspected. It I stopped by in the afternoon w/o an appt and was able to get my first oil change, tires rotated, all fluids topped off and all points inspected. It barely took an hour to have my new 2019 Colorado serviced. More
by barbergle
September 17, 2019
OIl change and brake notices took my truck in for some warnings about the brakes and got an oil change while i they checked all the brake sensors and other things took my truck in for some warnings about the brakes and got an oil change while i they checked all the brake sensors and other things More
by CMARKLEY29
Employees Worked With
September 17, 2019
As always GREAT service. Like I always say GREAT service from TOP to BOTTOM, completely, thoroughly. The service there and the people are always there to help you. In this wo Like I always say GREAT service from TOP to BOTTOM, completely, thoroughly. The service there and the people are always there to help you. In this world we live in today that's a BIG plus in my book. And I just like to say thanks for helping. More
by ARTHURROBERSON@YAHOO.COM
Employees Worked With
Reginald Widener
September 16, 2019
First Payment not even made yet. 8-19-2019 I purchased truck from John Thornton. 8-26-19 light comes on rt ft tire low. I come in and service guy puts air. (no paperwork). 9-4-2019 l 8-19-2019 I purchased truck from John Thornton. 8-26-19 light comes on rt ft tire low. I come in and service guy puts air. (no paperwork). 9-4-2019 light comes on again. I come in RJ tells me I will take care. Says rear back tire has nail. OK? I pay$25. Now its 9-12-19 Light on again.... OK I can come in on 9-14-19 Please tell me why I am here again. This time Matt tells me we cannot help its a nail too close to the edge of tire. Unacceptable for Customer Service when I haven't even made the first payment. Censor was never checked on the truck. More
by karifisher34
Employees Worked With
Reginald Widener, Matt Conyers, Ricardo Shands
September 16, 2019
Customers service On September 6 2019 I went to the service department John Thornton Chevrolet, because my truck make some noise came from the transmission, so your Ser On September 6 2019 I went to the service department John Thornton Chevrolet, because my truck make some noise came from the transmission, so your Service Advisor gave me appointment for Monday 9th at 9AM, my Son took my truck to your Dealer because I was working that morning, next Tuesday I called direct to the service advisor phone number and took me to the voicemail, so I left a message asking about my truck ,never call me back, I called again on Thursday and took me again to his voicemail, so I left a message one more time, never call me back, I was very frustrated and disappointed, I went to the service department on Friday to talk with your Service advisor about is my truck was checked, he told no because they have two vehicles before my and I asked what is the purpose to gave me the appointment for Monday, I asking bring my truck, he told me they can check by Monday 14th, I asking again bring my truck, I was very upset, so after I left your Dealer maybe 10 minutes later I get a call from your Service advisor telling me about the recall my truck has, sorry I will never going take my truck to your Dealer, and definitely I will not recommended your Dealer, I hope your service advisor takes care of your customers with professionalism and respect, Jose A Santiago. More
by apusanti16
Employees Worked With
September 16, 2019
Great The staff was very helpful, explained all my options. I didn't feel pressured to purchase a new car, Although I went in for an oil change The staff was very helpful, explained all my options. I didn't feel pressured to purchase a new car, Although I went in for an oil change More
by chantel26lewin
Employees Worked With
Matt Conyers, Kris Franklin
September 16, 2019
Good service Like the call prior to actual repair summarizing what needs to be done and approximate cost. Provides opportunity to control repair cost and make soun Like the call prior to actual repair summarizing what needs to be done and approximate cost. Provides opportunity to control repair cost and make sound repair decisions. More
by gus_harrington
Employees Worked With
