John Thornton Chevrolet - Service Center

Install tow package Received verbal appointment via sales person trunk purchased from. Left home on 29th at 820 AM for hour drive. Received appointment via email around Received verbal appointment via sales person trunk purchased from. Left home on 29th at 820 AM for hour drive. Received appointment via email around 830 AM after I'd left home. Arrived dealership around 930 AM. Left truck and waited till around 12 noon. Mechanic pulled truck to service entrance an service writer turned keys over to me. I started to leave and could tell that wring package wasn't installed. Mechanic was called, he looked under truck and made excuse. This showed me that mechanic didn't know his job to well to install hitch without wiring to tow trailer. I was asked did I want to bring back the next day or wait. I chose to wait. After three and half hours mechanic pulled truck back to service entrance. By this time I was very upset and tired and went to my truck looked to make sure wring plug was installed. The service writer met me with my keys, showed me the plug and I left. I didn't look at anything else. I returned the hour drive (which now was close to two hours due to traffic) home. I did not feel well and did not inspect the truck figuring to do that the morning of the 30th. I did a check of the hitch and was going to hook up my trailer to check wiring but was floored because there is now a dent on the drivers door, six to seven inches below handle, near the edge. Now the truck is black and this dent stands out big time. From my experience it appears that some one opened door into something, probably in the shop and elected to say nothing. I know I can't prove who but I know the dent wasn't there in the AM. I probably want here from anyone from the dealer so I'll get the dent fixed if I can and deal with the cost some way. More

I have always been happy with the service department. Great service department. I have been using this dealership since 1983. They have always able to find my problem and make the repair when no one els Great service department. I have been using this dealership since 1983. They have always able to find my problem and make the repair when no one else could. More

Excellent Service I brought my 2005 Equinox in to get it serviced and to see if your mechanics could find out why it was so loud when I drove it. Well, to my surprise I brought my 2005 Equinox in to get it serviced and to see if your mechanics could find out why it was so loud when I drove it. Well, to my surprise they discovered the problem and fixed it. I recommend your service department to everyone that I come upon. I hope in the future to purchase a new vehicle and you can believe that I'll get it from Thornton Chevrolet with it's excellent service department. Thank you Bryon Steinke for making this happen! More

Went in for oil change/tire rotation The few service writers were on the phone when I arrived; so no greeting. They took my car back and it was returned within the hours. Interaction wa The few service writers were on the phone when I arrived; so no greeting. They took my car back and it was returned within the hours. Interaction was minimal. More

Awesome service by awesome people who care for the customers I've been a customer of Thornton Chevrolet for over 30 consecutive years, and it's ONLY because of the attention to detail and service that I've ALWAY I've been a customer of Thornton Chevrolet for over 30 consecutive years, and it's ONLY because of the attention to detail and service that I've ALWAYS received there. Their body shop is the absolute best! As is their service department. Jeff Sheriff in the body shop was very thorough and professional. Best body shop in town!!!! More

Routine Service I stopped by on Saturday morning to make an appointment to service my Colorado the following week. As I also had some business to take care of with t I stopped by on Saturday morning to make an appointment to service my Colorado the following week. As I also had some business to take care of with the Sales Dept., I asked if they might be able to work the Colorado while I was there, without an appointment. They were able to do that, saving me an extra trip. As my other car was almost due for servicing, I did make an appointment for it, using the day I thought I'd need for the Colorado. More

repair work Dropped vehicle off 7:30 AM Monday Aug. 19, 2019, called around 9:00 AM Wed. Aug. 21, 2019 to check on status of vehicle, was informed vehicle had not Dropped vehicle off 7:30 AM Monday Aug. 19, 2019, called around 9:00 AM Wed. Aug. 21, 2019 to check on status of vehicle, was informed vehicle had not been looked at. From drop off until I called had not heard anything from anyone from Thornton. More

Perfect Service The service department did amazing. Everything was perfect. My truck was returned very quickly and Everything explained to me throughout the few days The service department did amazing. Everything was perfect. My truck was returned very quickly and Everything explained to me throughout the few days they had it. Byron was great handling this the entire time. More

Fixed both my issues I was on my way there to shop for a car for my wife when my own car had an issue about a mile away from the dealership. They fixed my car while I bou I was on my way there to shop for a car for my wife when my own car had an issue about a mile away from the dealership. They fixed my car while I bought the other and my sales rep, Derek, drove me to the bank to get my cashiers check. Both Derek and Bryon were fantastic. More

Check Brakes Great service. I am impressed that we were told our brakes were ok. Everyone is always very friendly and they make you feel your business with the d Great service. I am impressed that we were told our brakes were ok. Everyone is always very friendly and they make you feel your business with the dealership is important. More