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John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,540 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,540 Reviews of John Thornton Chevrolet - Service Center
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September 16, 2019
First Payment not even made yet. 8-19-2019 I purchased truck from John Thornton. 8-26-19 light comes on rt ft tire low. I come in and service guy puts air. (no paperwork). 9-4-2019 l 8-19-2019 I purchased truck from John Thornton. 8-26-19 light comes on rt ft tire low. I come in and service guy puts air. (no paperwork). 9-4-2019 light comes on again. I come in RJ tells me I will take care. Says rear back tire has nail. OK? I pay$25. Now its 9-12-19 Light on again.... OK I can come in on 9-14-19 Please tell me why I am here again. This time Matt tells me we cannot help its a nail too close to the edge of tire. Unacceptable for Customer Service when I haven't even made the first payment. Censor was never checked on the truck. More
by karifisher34
Verified CustomerEmployees Worked With
Reginald Widener, Matt Conyers, Ricardo Shands
September 16, 2019
Customers service On September 6 2019 I went to the service department John Thornton Chevrolet, because my truck make some noise came from the transmission, so your Ser On September 6 2019 I went to the service department John Thornton Chevrolet, because my truck make some noise came from the transmission, so your Service Advisor gave me appointment for Monday 9th at 9AM, my Son took my truck to your Dealer because I was working that morning, next Tuesday I called direct to the service advisor phone number and took me to the voicemail, so I left a message asking about my truck ,never call me back, I called again on Thursday and took me again to his voicemail, so I left a message one more time, never call me back, I was very frustrated and disappointed, I went to the service department on Friday to talk with your Service advisor about is my truck was checked, he told no because they have two vehicles before my and I asked what is the purpose to gave me the appointment for Monday, I asking bring my truck, he told me they can check by Monday 14th, I asking again bring my truck, I was very upset, so after I left your Dealer maybe 10 minutes later I get a call from your Service advisor telling me about the recall my truck has, sorry I will never going take my truck to your Dealer, and definitely I will not recommended your Dealer, I hope your service advisor takes care of your customers with professionalism and respect, Jose A Santiago. More
by apusanti16
Employees Worked With
September 16, 2019
Good service Like the call prior to actual repair summarizing what needs to be done and approximate cost. Provides opportunity to control repair cost and make soun Like the call prior to actual repair summarizing what needs to be done and approximate cost. Provides opportunity to control repair cost and make sound repair decisions. More
by gus_harrington
Employees Worked With
September 16, 2019
Great The staff was very helpful, explained all my options. I didn't feel pressured to purchase a new car, Although I went in for an oil change The staff was very helpful, explained all my options. I didn't feel pressured to purchase a new car, Although I went in for an oil change More
by chantel26lewin
Employees Worked With
Matt Conyers, Kris Franklin
September 15, 2019
Oil Change The employees were very nice and pleasant. My oil change was quick. I was in and out. Will go to Thornton Chevrolet again. Many Thanks The employees were very nice and pleasant. My oil change was quick. I was in and out. Will go to Thornton Chevrolet again. Many Thanks More
by aladdin67goat
Employees Worked With
Other Employees :
Brad Yearta, Reginald Widener, Matt Conyers
September 13, 2019
Repairs Great experience in the service dept. Had warranty work and maintenance work done. Good customer service and they did good work. I’ll use them again. Great experience in the service dept. Had warranty work and maintenance work done. Good customer service and they did good work. I’ll use them again. More
by CLANHARPER
Employees Worked With
September 13, 2019
Great Job! Reginald was Very friendly and knowledgeable! A great job was done on my vehicle, I didn’t have to wait a long time at all! Reginald was Very friendly and knowledgeable! A great job was done on my vehicle, I didn’t have to wait a long time at all! More
by pygould51
Employees Worked With
Reginald Widener
September 11, 2019
a very good one i always have had a good experience always friendly speedy good service comfortable cleaning waiting room always willing too help I will recommend joh i always have had a good experience always friendly speedy good service comfortable cleaning waiting room always willing too help I will recommend john thornton to my friends More
by corey.johnson1313
Employees Worked With
Matt Conyers, Jessica Davis
September 10, 2019
Very good and fast Most of the time you have to wait before someone see you but here there no wait on starting the service . i dont mind bring my truck here at all . Most of the time you have to wait before someone see you but here there no wait on starting the service . i dont mind bring my truck here at all . More
by goldentouch818
Employees Worked With
September 09, 2019
Routine service Took our 2011 Impala in for routine service, had new spark plugs put in. An appointment was made with no hassle with the service tech. Took our 2011 Impala in for routine service, had new spark plugs put in. An appointment was made with no hassle with the service tech. More
by CDINGEE
Employees Worked With
