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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,537 Reviews

1,537 Reviews of John Thornton Chevrolet - Service Center

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September 04, 2019

tail gate repair did an excellent job of fixing my tail gate on my new Silverado. Bill Ohara did a excellent job of getting my truck into and out of the service depart More

by tallanford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Molly King, Bill O'Hara
Oct 07, 2019 -

John Thornton Chevrolet responded

Thank you very much. Glad we could get it right.

September 03, 2019

Very good service I will go back fast my apt was at 8am wright in and out within reasonable time for service do on my truck More

by NEWBORN6906
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

John Thornton Chevrolet responded

Thank you very much. Have a great day!

September 03, 2019

Change of original break in oil! I was met with a smile by the Service representative and by the owner! Made me glad I bought my vehicle from John Thornton Chevrolet More

by fdmss396
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thornton
Oct 07, 2019 -

John Thornton Chevrolet responded

=} Thank you.

August 30, 2019

Satisfied Customer To be honest I was getting a bit aggitated because the parts on my recalled Trax took about 8 or 9 week to be available. However Jarrod notified me as More

by Stupid
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

John Thornton Chevrolet responded

Thanks for your patience. We appreciate your business.

August 30, 2019

Install tow package Received verbal appointment via sales person trunk purchased from. Left home on 29th at 820 AM for hour drive. Received appointment via email around More

by tgoss3737
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Yates
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic unknown
Oct 07, 2019 -

John Thornton Chevrolet responded

I'll let the service manager know ASAP. Thanks for the feedback.

August 29, 2019

Excellent Service I brought my 2005 Equinox in to get it serviced and to see if your mechanics could find out why it was so loud when I drove it. Well, to my surprise More

by lizacklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2019 -

John Thornton Chevrolet responded

Thank you.

August 29, 2019

I have always been happy with the service department. Great service department. I have been using this dealership since 1983. They have always able to find my problem and make the repair when no one els More

by Iom43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy Adkison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ash Sidik, James `DeKosta, Larry Hydrick, Brad Yearta
Oct 07, 2019 -

John Thornton Chevrolet responded

Appreciate your loyalty.

August 28, 2019

Went in for oil change/tire rotation The few service writers were on the phone when I arrived; so no greeting. They took my car back and it was returned within the hours. Interaction wa More

by 57***
Customer Service
Price
Recommend Dealer
No
Employees Worked With
No one gave their name I have no idea who the person was.
Oct 07, 2019 -

John Thornton Chevrolet responded

Sorry about that. We do get busy in service and we normally greet everyone when you arrive. It must have been a rare time that we missed you. Thanks for your feedback

August 28, 2019

Awesome service by awesome people who care for the customers I've been a customer of Thornton Chevrolet for over 30 consecutive years, and it's ONLY because of the attention to detail and service that I've ALWAY More

by GEORGIAJOKERSLB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sheriff (5 Star service)
Oct 07, 2019 -

John Thornton Chevrolet responded

Thank you so much.

August 26, 2019

Routine Service I stopped by on Saturday morning to make an appointment to service my Colorado the following week. As I also had some business to take care of with t More

by JBR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Conyers
Oct 07, 2019 -

John Thornton Chevrolet responded

Thank you very much.

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