John Thornton Chevrolet - Service Center

Excellent Knowledgeable Associates in Servicing Able to test drive 2 cars just trying to make up my mind. Marva was patient and through offered great deals Knowledgeable Associates in Servicing Able to test drive 2 cars just trying to make up my mind. Marva was patient and through offered great deals More

Bump in rear of vehicle when you stop and release brake On my 2019 high country 2500 there is a bump in the rear of the vehicle. Not only can you hear it but you can feel it 100 times more. They said first On my 2019 high country 2500 there is a bump in the rear of the vehicle. Not only can you hear it but you can feel it 100 times more. They said first it was gas sloshin around in the tank and bumping. Next time they said the leaf springs and shackles had to be retorqued. They said the brakes were checked and were fine but the wheels were not even removed so how was the brakes checked. The problem still exist just as bad now. It seems like the service manager is relying on bulletins than actually finding the root of the problem and fixin it. More

Very professional service, The service center always review the problem and get back to you with a time of completion and a price so you are prepared. Alway ready when they give The service center always review the problem and get back to you with a time of completion and a price so you are prepared. Alway ready when they give you an estimate time to complete your repairs. More

Quick and attentive service Bryon at the service desk is a straight shooter and courteous. He and the service techs diagnosed my A/C problem and had it fixed and I was out the do Bryon at the service desk is a straight shooter and courteous. He and the service techs diagnosed my A/C problem and had it fixed and I was out the door in less than 3 hours. Because of the issue, Bryon called GM to see if they would help with the cost and they did, dropping the price from $1,100 to $350. Outstanding work overall. More

Redo a recall Well I have had my car for about six years, and I have always brought it here for anything. I have not had any problems so I will keep bring it to JT Well I have had my car for about six years, and I have always brought it here for anything. I have not had any problems so I will keep bring it to JTC. More

Took care of all my car services I will always bring my car into John Thornton Chevrolet. I believe in their work! I know they will do their job in excellent standard. I will always bring my car into John Thornton Chevrolet. I believe in their work! I know they will do their job in excellent standard. More

Good work. A good dealership. Had appointment. Thing's went fine. WILL return for next service. They always perform in a timely manner. Thank you so much. A good dealership. Had appointment. Thing's went fine. WILL return for next service. They always perform in a timely manner. Thank you so much. More

Customer Service The customer service is always great. I love those guys at John Thornton. They are the best! Always in and out service and advise if anything wrong. The customer service is always great. I love those guys at John Thornton. They are the best! Always in and out service and advise if anything wrong. More

Battery replacement gone wrong I have done business with them for 40 years. They normally do great. But this time was not good. A simple battery replacement went bad. After the repl I have done business with them for 40 years. They normally do great. But this time was not good. A simple battery replacement went bad. After the replacement I looked under the hood after a few miles from the dealership and saw that the battery was not sitting level. I called the service writer and returned to the dealership. He looked and said it was okay. I pointed out that it was not okay and that the battery was not sitting under the retainer on the right side. It was sitting on top of the retainer, thus causing it to look not level. I also found a square rubber part laying between the battery and the fender. At first, they did not know what this was. Another tech in the shop recognized that it was a vent cover that attached to the firewall behind the battery. During this event, I brought this to the attention of Gary Rogers who then engaged Steve White. They were great and intervened to ensure the corrections were made. I know that sometimes things go wrong. But, this was very frustrating and a 20-30 minutes service event turned into almost 3 hours and required a return trip back to the dealer. More

Great service I was in/out in less than 2 hrs with no appt. Great and fast services were done. Made it comfortable for my 7yr old daughter. I was in/out in less than 2 hrs with no appt. Great and fast services were done. Made it comfortable for my 7yr old daughter. More