John Thornton Chevrolet - Service Center

Bad experience Terrible customer service and wait times . The appointment was made for 7:30pm and it took 3 hours. The car had a serious recall and failed inspection Terrible customer service and wait times . The appointment was made for 7:30pm and it took 3 hours. The car had a serious recall and failed inspection. He denied us a loaner car and had to get management involved. My husband drive long distance daily with our daughter . We were concerned about leaving the lot with a car that failed an inspection and could have and accident . The manager had to come and help when asking for a loaner car. We were only concerned about our wellbeing as well as our 1 year old daughter . Once the manager Donna came to help she was more than helpful. I suggest giving loaner cars in emergency situations especially when a service representative verbally tell you the car failed an inspection and that the issue could cause an accident. I just don’t think that is a good way to treat customers who bought 2 cars at one time at this dealer. It was disappointing for the service man to show attitude with my husband with his concerns . I already could have complained when we bought the cars and they let us leave with a car to test it out and ran my xxxx credit after I left when I never made up my mind on buying the car . This has been such a horrible experience all around I will not recommend people buy a car from this trash dealership. More

First Service I was concerned that I would be sitting in the waiting area for a while as there were a lot of cars when I arrived, and it was a Monday. I asked how l I was concerned that I would be sitting in the waiting area for a while as there were a lot of cars when I arrived, and it was a Monday. I asked how long, and I was told 1.5 hours. Good job I brought my work with me! However, 5 minutes later, my car is ready and they have changed the oil, rotated the tires and checked all the fluid levels. A good experience! More

Awesome Nice and friendly service all the time, period. Constant professionalism from everyone. I would recommend this dealership to everyone. For as sales, s Nice and friendly service all the time, period. Constant professionalism from everyone. I would recommend this dealership to everyone. For as sales, service a great atmosphere. More

Excellent Knowledgeable Associates in Servicing Able to test drive 2 cars just trying to make up my mind. Marva was patient and through offered great deals Knowledgeable Associates in Servicing Able to test drive 2 cars just trying to make up my mind. Marva was patient and through offered great deals More

Bump in rear of vehicle when you stop and release brake On my 2019 high country 2500 there is a bump in the rear of the vehicle. Not only can you hear it but you can feel it 100 times more. They said first On my 2019 high country 2500 there is a bump in the rear of the vehicle. Not only can you hear it but you can feel it 100 times more. They said first it was gas sloshin around in the tank and bumping. Next time they said the leaf springs and shackles had to be retorqued. They said the brakes were checked and were fine but the wheels were not even removed so how was the brakes checked. The problem still exist just as bad now. It seems like the service manager is relying on bulletins than actually finding the root of the problem and fixin it. More

Very professional service, The service center always review the problem and get back to you with a time of completion and a price so you are prepared. Alway ready when they give The service center always review the problem and get back to you with a time of completion and a price so you are prepared. Alway ready when they give you an estimate time to complete your repairs. More

Quick and attentive service Bryon at the service desk is a straight shooter and courteous. He and the service techs diagnosed my A/C problem and had it fixed and I was out the do Bryon at the service desk is a straight shooter and courteous. He and the service techs diagnosed my A/C problem and had it fixed and I was out the door in less than 3 hours. Because of the issue, Bryon called GM to see if they would help with the cost and they did, dropping the price from $1,100 to $350. Outstanding work overall. More

Redo a recall Well I have had my car for about six years, and I have always brought it here for anything. I have not had any problems so I will keep bring it to JT Well I have had my car for about six years, and I have always brought it here for anything. I have not had any problems so I will keep bring it to JTC. More

Took care of all my car services I will always bring my car into John Thornton Chevrolet. I believe in their work! I know they will do their job in excellent standard. I will always bring my car into John Thornton Chevrolet. I believe in their work! I know they will do their job in excellent standard. More

Good work. A good dealership. Had appointment. Thing's went fine. WILL return for next service. They always perform in a timely manner. Thank you so much. A good dealership. Had appointment. Thing's went fine. WILL return for next service. They always perform in a timely manner. Thank you so much. More