John Thornton Chevrolet - Service Center

Great Service and Friendly People Thanks Jarrod Powell for a job well done! He always goes above and beyond to get me in for quick service and always points out things that will need a Thanks Jarrod Powell for a job well done! He always goes above and beyond to get me in for quick service and always points out things that will need attention in the future. Great Job! More

very timely work Very timely and proficient work considering the phone call I had the week beforehand , I do appreciate that . And the car seems to be functioning corr Very timely and proficient work considering the phone call I had the week beforehand , I do appreciate that . And the car seems to be functioning correctly now ... More

Quick and thorough I was prepared to spend a good hour at the dealership getting an oil change and tire rotation. What a pleasant surprise when it took only 30 minutes! I was prepared to spend a good hour at the dealership getting an oil change and tire rotation. What a pleasant surprise when it took only 30 minutes! More

Service Repair John Thornton does an excellent job at getting my Traverse running perfectly in a timely manner. I use John Thornton for all of my service needs. John Thornton does an excellent job at getting my Traverse running perfectly in a timely manner. I use John Thornton for all of my service needs. More

Oil change and tire rotation Made an appt. with Jarod and took my car in for service. My car was taken promptly, did the service very quickly as I waited in the showroom. Pleased Made an appt. with Jarod and took my car in for service. My car was taken promptly, did the service very quickly as I waited in the showroom. Pleased with how swiftly the service was performed. More

Great Service I came in without an appointment and needed a car tag bracket installed on my new pickup. They were slammed with people and I was quoted a 2 hour wait I came in without an appointment and needed a car tag bracket installed on my new pickup. They were slammed with people and I was quoted a 2 hour wait time but they were able to work me in and I was out of there in an hour. They were very professional and the tag looks great, More

Very good service Great customer service! I came in for a scheduled oil change. As always, the team was very friendly and have kept me posted on what my next steps ar Great customer service! I came in for a scheduled oil change. As always, the team was very friendly and have kept me posted on what my next steps are to keeping my vehicle in tip top shape! More

CLUELESS Making an appointment and describing what was needed, useless. Explain what needed but put in wrong queue for service and a second appointment needed. Making an appointment and describing what was needed, useless. Explain what needed but put in wrong queue for service and a second appointment needed. Quick Lube was 3 hours for service, not quick. Now for another 1/2 day to complete original request. More

Oil change I had a complimentary oil change yesterday! I came in without an appointment but Jarrod was able to fit me in & they gave me a ride to the nearby App I had a complimentary oil change yesterday! I came in without an appointment but Jarrod was able to fit me in & they gave me a ride to the nearby Applebee’s so I could have a relaxing lunch & in no time, it seems, my car was ready!! Service with a smile, that’s Thornton’s way!! More

Service and body shop Because I wasn’t told the day I made purchase that I only had 30 days to report any issues I have now been told I mite have to pay for a new window th Because I wasn’t told the day I made purchase that I only had 30 days to report any issues I have now been told I mite have to pay for a new window that was already damaged,when anyone would have thought at 1st that it was bird crap on bug crap so that helped time pass,there should be appointments in system that I had to cancel for this issue do to your business hours. So I finally take a day off from work to fix window only to sit there for 2 hrs n 20 mins to be told we can’t fix it....who wants a 350000 truck with a messed up window and who won’t report issues in 30 days if that’s what they were told and if u count the appointments I had to cancel do to your business hours I did report issues in less than 30 days and Byron the service guy customer service sucks. More