Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,526 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,526 Reviews of John Thornton Chevrolet - Service Center
Sort by
October 12, 2022
I need my car serviced before leaving on a trip on Saturday. I call on Monday and am told there are no appointments available for more than 2 weeks. I ask to talk to a service writer, and I tell him t Saturday. I call on Monday and am told there are no appointments available for more than 2 weeks. I ask to talk to a service writer, and I tell him that I'm willing to bring the car in that night and leave it all week if necessary. He tells me he can get me in on Friday morning. However, at 11:00 Tuesday morning, Byron calls me and tells me they had a 7:30 a.m. cancellation, and they can perform my 15,000-mile service that morning. My car was ready by noon, as always working as it should. I bought this car from John Thornton Chevrolet, and it's my expectation that I'll have all my service done there as well. More
by BEE.ELL.CEE
Verified CustomerEmployees Worked With
October 10, 2022
Appointment time was 11:00am, I arrived on time for a oil change and tires rotated. At 2:30 pm I advised that the service was done. I understand with want we all have gone thru the past two years, you would change and tires rotated. At 2:30 pm I advised that the service was done. I understand with want we all have gone thru the past two years, you would want to keep your customers, not turn them to go somewhere else for better service. More
by stmcgraw1031
Employees Worked With
Brenden Boyd
October 05, 2022
First of all it took them 3 hours for oil change then they messed up my lugs on my front of my truck then they tried to blame it on me poor service they messed up my lugs on my front of my truck then they tried to blame it on me poor service More
by mosespaige97
Employees Worked With
Brenden Boyd
October 04, 2022
John Thornton Chevrolet is the best all around dealership to be found from sales to service. Bryon Steinke in service is #1. He cares about his customers needs. I wouldn’t go anywhere else. Thornton Chevrole to be found from sales to service. Bryon Steinke in service is #1. He cares about his customers needs. I wouldn’t go anywhere else. Thornton Chevrolet and Bryon Steinke are the VERY BEST!!! More
by TAMARBUT
Employees Worked With
September 26, 2022
I love John Thornton. People don’t understand how much they go out of their way to make customers happy. They have to wait 5 minutes longer and trash them. This dealership People don’t understand how much they go out of their way to make customers happy. They have to wait 5 minutes longer and trash them. This dealership has been around a LONG time. You are gonna have glitches, it’s life, but they take care of their customers. Always have. More
by DONNAHAAN
Employees Worked With
Other Employees :
Reginald Widener, Mike Cuquejo, Eric Rivera, Brenden Boyd
September 24, 2022
Absolutely horrible service! Parts and service is a complete joke, either you have to schedule an appointment 2 weeks in advance and leave you car for three days or do as the att Parts and service is a complete joke, either you have to schedule an appointment 2 weeks in advance and leave you car for three days or do as the attended said and take it somewhere else. I gave them the benefit of a doubt last weekend which is when i got this answer maybe I got there late or they were extremely busy but to be told the exact same thing the following weekend. Wow! Here is the kicker they tell you don’t schedule an appointment online or app because it doesn’t work. What a joke! Went next door to Dodge caravan in Lithia springs, looked twice as packed was advised of a long wait time but was seen. Missing my Jeep and Challenge right about now. Do better chevy More
by Alegria.l.c
September 23, 2022
Awesome and professional service department. I am very appreciative of Bryon’s responsiveness whenever I call! I am very appreciative of Bryon’s responsiveness whenever I call! More
by katherine24
September 23, 2022
This dealership is one of the best that we’ve ever dealt with and we’ll recommend this dealership to our family and friends and our salesperson Molly was the best thanks with and we’ll recommend this dealership to our family and friends and our salesperson Molly was the best thanks More
by TERRY.SAMMIE
Employees Worked With
Molly
