John Thornton Chevrolet - Service Center

. This is my first experience and I was please with the work done on my vehicle. work done on my vehicle. More

Not impressed whatsoever! I had to wait 10 minutes to be waited on once I arrived. (I am walking with a cane and surgical boot and had to stand there.) When the gentleman finally showed up he took a phone c waited on once I arrived. (I am walking with a cane and surgical boot and had to stand there.) When the gentleman finally showed up he took a phone call and discussed the lug nut that was broken and told the person to replace it with “the cheapest one” they had. 😳 Then he decided to wait on me. When my oil change was complete 1 1/2 hours later he tried to sell me additives. This was my first oil change on this vehicle. I highly doubt I will be back to this dealership for anything! More

As always a 5 star experience, always treated with respect and dealership personnel are professional. respect and dealership personnel are professional. More

Everyone is very professional and courteous. Service was performed in a timely manner and explained the work done. performed in a timely manner and explained the work done. More

Personable service techs, all who have been there a long time and care about their customers. time and care about their customers. More

I needed to get a oil change to drive out of town for my Aunts funeral and receptionist fit me in the next day! Aunts funeral and receptionist fit me in the next day! More

Excellent service from the service advisor and the service manager. Will definitely be back for service again in the future. service manager. Will definitely be back for service again in the future. More

Great service from Matthew. He was informative on my service now and reminded me to keep on eye on my preventive service in the future. service now and reminded me to keep on eye on my preventive service in the future. More

This is my preferred service department of the three I’ve used. I first started with the service department associated with the dealership where I purchased the vehicle, but left due to poor customer service used. I first started with the service department associated with the dealership where I purchased the vehicle, but left due to poor customer service. Then, after moving to Cobb county in 2018, I tried a Chevy dealer in Cobb. They were better than the union city dealer, but not as good as Thornton so I returned to Thornton. The customer service experience at Thornton has always been great, and the waiting area is the best hands down! More

The team exceeded my expectations and were able to get me back on the road quickly back on the road quickly More