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John Thornton Chevrolet - Service Center
Lithia Springs, GA
1,524 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,524 Reviews of John Thornton Chevrolet - Service Center
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April 22, 2021
services was fast. Price for oil change was ok. Need services was fast. Price for oil change was ok. Need more sales promotion and coupons. Like the way service explain about the check points that was services was fast. Price for oil change was ok. Need more sales promotion and coupons. Like the way service explain about the check points that was done on my truck. More
by JDTHOM2731
Verified CustomerEmployees Worked With
Matthew Strickland
April 18, 2021
they had my truck ready and fixed and fould the problem i few days and i was able to drive it in four days and they checked the whole truck and told me whats needs to be fixed and they fixed the ma i few days and i was able to drive it in four days and they checked the whole truck and told me whats needs to be fixed and they fixed the major problem and a oil change More
by stephen.skinner1
Employees Worked With
April 16, 2021
Reggie is great. Helped with the process of getting this issue fixed. Couldn’t ask for better help. He is very knowledgeable and went above and beyond. issue fixed. Couldn’t ask for better help. He is very knowledgeable and went above and beyond. More
by shawn.wellborn
Employees Worked With
Reginald Widener
April 14, 2021
We are always completely satisfied with our service at John Thornton Chevrolet. The personnel are friendly and polite and the service is always completed promptly. John Thornton Chevrolet. The personnel are friendly and polite and the service is always completed promptly. More
by SIDODSON
Employees Worked With
April 14, 2021
the staff at John Thornton Chevy did a great job and did it super quick, will send every one that i know this way .. couldn't have done any better.. great job!!! it super quick, will send every one that i know this way .. couldn't have done any better.. great job!!! More
by banditoh43
April 12, 2021
For what I had done, Service personnel did a very good Job. I’m very happy to have Mr. Strickland as my customer service personnel. Think You CW. Wilson Job. I’m very happy to have Mr. Strickland as my customer service personnel. Think You CW. Wilson More
by cwwilson05
Employees Worked With
Matt Strickland, Matthew Strickland
April 12, 2021
Anytime I contact Reggie Widener in the service dept. he goes above and beyond to make sure I am a satisfied customer. He handles things very well and feel that he gives me personalized service. I truly app goes above and beyond to make sure I am a satisfied customer. He handles things very well and feel that he gives me personalized service. I truly appreciate that!!! More
by freddieh0
Employees Worked With
Reginald Widener
April 09, 2021
The worst GM certified service I have received thus far. Went in for a leak in my tire and had to replace the tire. Woke up the next morning tire was flat, came back in and they said my rim was cracked so I Went in for a leak in my tire and had to replace the tire. Woke up the next morning tire was flat, came back in and they said my rim was cracked so I told them they cracked the rim cause as thorough as GM service is about assessing the problem that you came in for plus whatever other issue you have with your vehicle it came to an astonishing surprise that they said they didn’t crack my rim which I know for a fact they did cause I drove from Ohio to Mississippi and only had to add air to my tire once per day and the lowest my tire pressure had been was 19lbs. When I picked my car up at 6pm all four tires had 32lbs in them but at 3am when I started my car there were only 13lbs in the tire Thornton replaced. I have a tire and wheel protection and without my initial consent to use my warranty because I only have so many claims per year and as you know it’s just the beginning of spring plus I live in Michigan which is pothole heaven. So I told the service manager how we could resolve the issue and he came up with a solution that fell only in his favor which was I use my warranty for their negligence and we split the cost of an additional tire that I was going to replace on the driver side. By that thing I had been there for 6 hours and since I had been up since 3am I agreed cause I knew I had to get back to Michigan for my 4am Dialysis treatment. But the bottom line is everyone makes mistakes and I completely understand but when something is out of the customers hand and it falls on the company to live up to your commitment of quality service and not tell the customer how much you paid for a tire machine and that it’s impossible for the machine to crack a rim. Thanks for getting me back on the road feeling pretty violated my entire 757 mile drive back to Michigan. More
by Justmike9
Employees Worked With
Jermald Passover (Excellent Service)*****
