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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,526 Reviews

1,526 Reviews of John Thornton Chevrolet - Service Center

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December 30, 2020

Service was better after I took my car back to them thanks to service manager for fixing problem with service he called and fixed it More

by pilgriml
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

John Thornton Chevrolet responded

Thanks for giving us the opportunity to fix your vehicle. We appreciate your business.

December 30, 2020

this my second purchase in less than 3 years.... the first purchased was used and yesterday i purchased a new 2021 and had no intentions to. The salesperson was so optimistic and told me not to worry t More

by australiapowell
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cna't remember
Jan 08, 2021 -

John Thornton Chevrolet responded

Thank you for your review! We are so glad that we could assist you with purchasing your new vehicle and hope that you enjoy it.

December 29, 2020

Appointment for 8am to have one O2 censer changed. Kept truck 8 hours. No shuttle service available. Told loners and shuttle for warranty part fixtures only! Service rep seems disinterested and not very fr More

by ANTOINENIXON53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Reginald Widener
Jan 05, 2021 -

John Thornton Chevrolet responded

I will check into this. Thanks for your feedback. We appreciate you coming in for your service.

December 26, 2020

My experience was so smooth and easy! The staff was extremely helpful! The woman in the financial department explained all the details in a way that I could easily understand. More

by nastashiachaoui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vance Robinson, Mike Cuquejo, Eric Rivera
Jan 08, 2021 -

John Thornton Chevrolet responded

Thank you for your review! We are so glad that we could assist and make it an enjoyable and easy car buying experience.

December 23, 2020

Everyone is always so nice and help you anyway that they can. Steve Reed treats me like a brother and Matt in service was very nice. More

by Mickey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Jan 08, 2021 -

John Thornton Chevrolet responded

Thank you! We are so glad that Matt and Steven can provide you with an enjoyable experience.

December 23, 2020

I had to wait a very long time to have sensor put in tire and oil changed. I live 30 minutes away and they forgot to reset the oil light so now its still on and Im annoyed. More

by KLEANN08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Strickland
Jan 05, 2021 -

John Thornton Chevrolet responded

Thanks for your feedback. We will check into this with the right persons. We appreciate you coming in for service. Did the problem get fixed?

Jan 05, 2021 -

KLEANN08 responded

No, the issue qasnt resolved. I called to tey to ask someone to talk me through reaetting it myself but never recieved a call back

December 22, 2020

I had a warranty repair done on my 2020 Camaro, and while it took months to get the replacement part (an interior door panel; the temporary repairs made when the part broke, one week after delivery, held up More

by JBR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Adkison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Yates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

John Thornton Chevrolet responded

Thank you for your review! We appreciate your patience in getting the work completed and we are happy that we could assist.

December 22, 2020

Excellent customer service by Mr. Steinke! He Excellent customer service by Mr . Steinke! He consistently provides great service. He is thorough when explaining what is wrong with my vehicle alon More

by jstew523
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

John Thornton Chevrolet responded

Thank you! We are so glad that Bryon is able to make maintaining your vehicle an easy process.

December 21, 2020

Bryon was great, knowledgeable and very polite. I would definitely recommend this place to the next person. Overall a great experience. Great customer service and decent price More

by Ian Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2021 -

John Thornton Chevrolet responded

Thank you! We are so glad that Bryon is able to assist you with your service needs.

December 21, 2020

John Thornton did a good job servicing my vehicle. They team always does a good job and my car is serviced as expected each time. More

by JMSHIMIZU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
Jan 08, 2021 -

John Thornton Chevrolet responded

Thank you! We are happy to help.

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