John Thornton Chevrolet - Service Center

I've been a regular at John Thornton Chevrolet ever since I first got my Sonic back in 2015. Everytime I've needed something fixed or inspected, I'd come here. Everytime I needed a simple tire rotation or an I first got my Sonic back in 2015. Everytime I've needed something fixed or inspected, I'd come here. Everytime I needed a simple tire rotation or an oil change I'd come here. Unfortunately, things changed for the worst. Two months ago, I wanted to come here to get my headlight assembly replaced. It melted due to the headlight being inserted incorrectly, and the headlight no longer emits a good amount of light. I called the dealership to see if I could bring it in for repairs, but after being put on hold for ten minutes, the call dropped. I had made another attempt to reach out, but was again put on hold and the call dropped. A couple of months later, my engine light came on and I called in again to see if they could inspect it and get it fixed. When I rolled up and dropped the car off, I was told that the engine light turned off and that they did a standard service to it - no biggie, problem solved. When I was about to retrieve my vehicle, one of the mechanics told me that the engine light turned back on while they were rolling back up, and that I should schedule an appointment bring it back. At this point, I'm frustrated because that was the whole reason why I came here in the first place, so I just decided to go over to Precision Auto Tune to get it fixed. They took an hour to diagnose the issue (which was $20 cheaper than your diagnostic fee), and another to fix the issue itself. No appointment needed. I used to love coming here. You guys have had great service and the staff was/is pretty consistent in their customer service, mostly. But because I haven't been able to get my last two major issues fixed even after I ask for help, I can't see myself coming back. I respect your mechanics a lot - they do the work that a lot of us aren't qualified or knowledgeable enough to do, but unfortunately I will be taking my business elsewhere. More

excellent dealership i brought my 2009 CHEVROLET truck there in 2009. and i bring there for all my service.I know i will get the best service, i trust them for the best work and price there in 2009. and i bring there for all my service.I know i will get the best service, i trust them for the best work and price More

I went in for a oil change with no appointment one hour before closing and they got it done thank you Your hole team did wonderful job before closing and they got it done thank you Your hole team did wonderful job More

I made an appointment with Mr. Cuquejo to have my Blazer serviced the following week. Mr. Strickland took care of things when I came in for a routine oil change, and everything was done efficiently as I've serviced the following week. Mr. Strickland took care of things when I came in for a routine oil change, and everything was done efficiently as I've come to expect from the Thornton Chevrolet service dept., with no surprises. More

Working with this team was a wonderful experience!! They went above and beyond to make sure of my safety and vehicle was taken care of from the front of the dealership to the back of the dealership!! Great went above and beyond to make sure of my safety and vehicle was taken care of from the front of the dealership to the back of the dealership!! Great Dealership to visit!! More

Matt was great. He was able to answer all of my questions!! Please share with him that I was appreciative of his excellent customer care. questions!! Please share with him that I was appreciative of his excellent customer care. More

great job, thank you, Steve Reid went out of his way to help me I appreciate that Explained things I needed to know about my car. Thank You help me I appreciate that Explained things I needed to know about my car. Thank You More

I have used this dealership for more than a decade and they never disappoint. Great customer service and work on my vehicle. Highly recommend Thornton Chevrolet. they never disappoint. Great customer service and work on my vehicle. Highly recommend Thornton Chevrolet. More

Jarrod Powell was great to work with. Wifi was a bit slow, but numerous customers int he waiting area (showroom). Issue was fixed under warranty so all is good so far. slow, but numerous customers int he waiting area (showroom). Issue was fixed under warranty so all is good so far. More

Returning customer, in for a routine oil change Same helpful, kind crew as 2 years early when I first bought my 2019 Traverse. I ended up leaving with a new 2020 Traverse helpful, kind crew as 2 years early when I first bought my 2019 Traverse. I ended up leaving with a new 2020 Traverse More