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John Thornton Chevrolet - Service Center

Lithia Springs, GA

4.4
1,540 Reviews

1,540 Reviews of John Thornton Chevrolet - Service Center

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August 11, 2020

Glad for appointments! Glad they have appointments for oil changes! Hate that bogus extra "shop charge for repair order" of $4.79 they started adding on to any service...it More

by BLACKSTOCKJIM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roderick Passmore was very friendly and knowledgeable.
August 10, 2020

Disappointed! Serviceman wasn't friendly...after the amount of money spent still have a check engine light on!I won't be back to them! More

by T.MAG33
Recommend Dealer
No
Employees Worked With
Bryon Steinke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

John Thornton Chevrolet responded

I will let our service manager know ASAP! Very sorry to hear this.

August 08, 2020

Worst service ever. I am so disappointed in this hometown dealership. Waiting 3 hours for an oil change and tire plug is not acceptable. Disappointed More

by bluandkip
Recommend Dealer
No
Employees Worked With
Mike Cuquejo
August 08, 2020

Bryon helped me on numerous days to remedy the problems I was having with my new Suburban. All problems taken care of thanks to Bryon! More

by STEVE.SORG
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2020

my 2018 Silverado was scratched during a service call, service manager accused me lieing, then offered to replace the damaged part , poor service , insulated me along with my wife More

by APOPE6603
Recommend Dealer
No
Employees Worked With
service manager
August 06, 2020

They keep my 2013 Avalanche running great!!! I know what to expect, there are no hidden fees, and they do what I ask of them. More

by amckee21
Recommend Dealer
Yes
Employees Worked With
Molly King, Mike Cuquejo
August 04, 2020

As usual they did a great job, and although it took a much longer time for the service to be done, I understand. Hate Covid More

by ggabe502
Recommend Dealer
Yes
Employees Worked With
Bryon Steinke
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2020

Quality Service and Friendly Experience I always feel like family when taking my vehicles to Thornton Chevy. Fair price and quality service. I've recommended Thornton to others and will cont More

by marcdt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarrod Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 04, 2020

We always have great service at Thornton. It’s nice to always see the same people taking care of us and know us by name. More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Matthew Strickland
August 03, 2020

Great experience always. I’ve bought 5 corvettes in the last 5 years and everyone of those have been serviced at John Thornton Chevrolet. Would recommend them to everyone. More

by hogrock59
Recommend Dealer
Yes
Employees Worked With
Reginald Widener
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