John's Route 13 Auto Sales

Amazing Experience at John’s Route 13 Auto Sales!!! My wife and I just purchased two used cars from John and staff. A 2010 Altima for my 16-year-old son, and a Wrangler swap for Daddy! From the moment w My wife and I just purchased two used cars from John and staff. A 2010 Altima for my 16-year-old son, and a Wrangler swap for Daddy! From the moment we arrived, we were treated as long-time friends from the entire staff. The welcoming, customer-focused atmosphere that the staff emanates, starts at the top with John. He was awesome! John was informative, patient with us, and willing to compromise to ensure we were happy customers. John consistently went above and beyond to push for perfection. The two Mikes helped us the first night ensuring my son was treated with great care. Each time we came back, there was a new team member ready and willing to jump in and make us feel at home. Steve Seidner, our sales representative, was tremendous!! Very personable, incredibly caring, and laser-focused on ensuring my wife and I were happy. Steve went out of his way each time we arrived to say hello and ask about our family. Nick in Finance was an absolute wizard! What a super nice guy! I want to take him to every dealership in the area, so he can train them on how to run an efficient check-out process. We were in the finance step of buying both cars for 15 minutes! I challenge any dealer to beat that time! From our first visit to the last, John’s staff was unparalleled, and we have purchased many cars over the years. Even as we were pulling away, Dave ran up to the car to let us know he did some research for us and provided a website for us to buy some aftermarket Jeep lights. We arrived not knowing what to expect, we left making new friends, driving two great used cars at a very fair price, and most importantly, we left feeling like family! John, Steve, Bill, Jeff, Dave, Mike, Mike, Nick and anyone else I left out that we engaged with while at John’s Route 13 Auto Sales – keep up the great work! We look forward to seeing you all again soon. Tom and Chris More

Phenomenal Service of Staff! I just purchased a great vehicle from John's Rt. 13 lot this Saturday. The staff (especially Steven S.) was awesome to work with. Nick and Jose worked I just purchased a great vehicle from John's Rt. 13 lot this Saturday. The staff (especially Steven S.) was awesome to work with. Nick and Jose worked with me on financing and helped get the right price for me and they all worked together with me tirelessly to also find me the absolute best insurance rate. I would absolutely recommend these guys to anyone looking for an affordable, great looking vehicle. The lot is packed with excellent vehicles to choose from, which made my decision a little difficult, but that was where the excellent work of the staff came into play and I drove home that day extremely happy with my car. I want to thank them all for their phenomenal service. More

Denny and Dorleen Stevens 2009 Dodge Journey John is second to none!Gave us an amazing deal.l our salesmen Bill made sure to meet all of our needs.John and Bill go above and beyond!! John is second to none!Gave us an amazing deal.l our salesmen Bill made sure to meet all of our needs.John and Bill go above and beyond!! More

Excellent customer service John went above and beyond to make sure the car we chose was a perfect match for us. Great people from start to finish of purchase John went above and beyond to make sure the car we chose was a perfect match for us. Great people from start to finish of purchase More

Terrilble Experience Not even 24 hours after I had purchased a 2008 Infiniti EX35, I had to get it towed away for a stalling issue. After a week of my car being in the sho Not even 24 hours after I had purchased a 2008 Infiniti EX35, I had to get it towed away for a stalling issue. After a week of my car being in the shop, there was a ton of mis-communication between John (Johns Rt 13 auto) and their mechanic with myself. I was told multiple times my car would be ready by the next morning then i would be told that morning that it was not ready. Once they figured out what the issue they told me they couldnt fix it and had to be taken to an Infinifi dealer(which is about 45 min in each direction from my home). I drove 20 min to pick my car up from the Johns mechanic just to pull out on the HWY and my vehicle not to go over 20mph. I was furious at this point. I took it back to the mechanic and he had to put a piece back into my throttle. I got my vehicle into the Infiniti dealer and had to fight with John to pay for anything that was wrong with it. He was very rude on the phone with me and kept telling me there was nothing he could do besides to bring the car back and get my money back because he sold it to me for a deal and should have sold it for much more(2k more than he listed for in the first place).. This is not what i wanted to do since we knew the problem that had to be fixed and i told him if he wanted to sell it for more he should have listed it at the price he wanted. Once my boyfriend called him he was a bit nicer and finally agreed to pay for the fix. Overall, I had a terrible experience. The only good thing i can say is that they did finally agree after a few heated phone calls to take care of the bill for the car. So, finally after 1 LONG month i get to enjoy my vehicle. I would like to add that the employees i was working with in the time of purchase was very nice and polite. More

Chevy Truck 2014 Excelent service from Steven Seidner Salesman and Financing Team. I recomended to deal with this Auto Sale bussines. They have so many options to Excelent service from Steven Seidner Salesman and Financing Team. I recomended to deal with this Auto Sale bussines. They have so many options to choise and diferent prices and quality....GREAT JOB GUYS. More

No return phone calls on car that was junk from day 3 I bought a 2002 Sebring Convertible with just over 62k in miles so they say, From day 3 ABS motor pump went bad, interior lights don't work, battery I bought a 2002 Sebring Convertible with just over 62k in miles so they say, From day 3 ABS motor pump went bad, interior lights don't work, battery had to be replaced and Owner John will not return phone calls on problems. My Mechanic has gone through car and is convinced they turned off warning lights just to sell car.. These guys are very crooked and do not trust them. I am now getting an attorney to sue for the $1,700 in repairs. All John had to do was to return my call and resolve this - he chose not to?? I'm also reporting this to the Better Business Bureau and NJ State attorney who I know personally! More

Just bought a truck from these guys and got a good deal The truck runs and looks great. I would recommend this place to buy vehicle from . The truck runs and looks great. I would recommend this place to buy vehicle from . More

Had a great experience with Steven Steven was very helpful while buying a new car. I love his thoughtfulness. I will be willing to work with him again. My mom is happy and so am I Steven was very helpful while buying a new car. I love his thoughtfulness. I will be willing to work with him again. My mom is happy and so am I More

Great service with integrity Steve Seidner was an excellent salesman who helped me find the right car for me at the right price. If you're looking for an affordable and reliable Steve Seidner was an excellent salesman who helped me find the right car for me at the right price. If you're looking for an affordable and reliable ride, then John's Route 13 auto is the right place to go. More