I wish I could rate them zero stars because that is a more descriptive account of my experience with their team. I would highly recommend refraining from EVER buying a car from Johnny Londoff. I purchased a 2014 Chevy Cruze from them about a month ago. I purchased it for $8,500 and put $2,000 down. A week went by and I see that my down payment cleared, but my loan balance was $8,100. (Do the math, it doesn't add up.) So at first I thought it was interest tacked on. I contacted my loan provider and it was not. When I contacted Micah, my Johnny Londoff finance person, he told me that I had added on: Tire Protection, Vin Etching, Key Replacement, and Gap Insurance. I did NO such thing. Never once did he ask if I wanted any of this included in the closing sale and he definitely did NOT give me a price for any of these items. Instead, he spun his words around in a way that made it seem that these were perks from buying a car from Johnny Londoff. If he had told me the prices for all of these extra items I would have never purchased them. I fought with them for days to get all of this taken off, it was such a hassle, but they promised my loan balance would show the correct amount after 30 days. Well today is day 30 and the loan amount has not changed. My loan is still over $8,000 and so they got away with adding an extra $2,000. Which means that I was charged $10,500 for a car that was supposed to be $8,500, and after my down payment $6,500! There's a big difference there.
I will continue to fight with them to get my money back and spread the word of their absolutely terrible ethics. Save yourself and your wallet. DO NOT purchase a vehicle from a team that just wants to make commission with or without your consent. On top of all of this, I moved very quickly getting them the down payment, I took off work a half hour early to make it there in time for my sales associate to close my purchase to help HIM with his “end of the month numbers” only to receive a car that might have went through an automatic car wash (at best). In conclusion, this was my first and last experience with any their dealership. Buyers beware.