Johnson City Nissan

VERY DISAPPOINTED!!!!!! WHAT A RIP OFF! I HAD A BAD EXPERIENCE WITH THIS DEALERSHIP. I bought my 2009 Nissan Sentra from Tri Cities Nissan on a recommendation of a person I trust and who als I HAD A BAD EXPERIENCE WITH THIS DEALERSHIP. I bought my 2009 Nissan Sentra from Tri Cities Nissan on a recommendation of a person I trust and who also bought from them. I bought this car almost 2 weeks ago. They sold me the car with bad tires and the central lock does not work. I took it in today to get the lock fixed and asked them if they could give me discount on new tires since they sold me the car with tires that needed to be replaced. They said no. OK, so I said I would pay the full price because it needed to be done. I took the car there at 8am and at 3 pm (2 hours before their closing time) they finally called and said they don't have the correct tire size but they can fit a smaller tire on it. They also said that this is a better deal and it is cheaper. It did not sound right, or like a better deal because they should have given me the best deal in the morning to begin with and not at 3pm when it sounded like they still wanted to make a profit off of me even though they were out of stock with the correct tire size. I don't understand tires, obviously, and that is what greatly helps dealerships prey on people who just don't understand car stuff. I could not make an educated decision on the spot on the phone 2 hours before their closing time knowing I had to have my car Monday for work. So under pressure I said fine do it but I also said I had to call my auto mechanic because I didn't fully understand it and it did not sound right what they were saying. I called my auto mechanic who advised me against purchasing smaller tires that they were suggesting--he said the size difference is too significant. I called them back 30 minutes later and said I wanted my old tires on my car and they said they would charge me $150 for the labor. I am not pleased with this service at all because they sold me this car with tires that needed to be replaced anyway and when I was willing to still pay for the new tires, they tried to rip me off by selling me the wrong tire size and subsequently charged me for labor after I said I wanted my old tires back on. They said they could not anything about it---How about not charging me? They could not have done that? And they waited till 3 pm to tell me they don't have the correct tire size. Well, yes, they charged me $122.35 for the labor and I drove home with the same old tires on my car and $122.35 lighter. There was no way I was going to buy small tires from them or anything else after this! I did not like that at all and I promised them that I would write this review and I keep my promises. So here it is. More

"TRULY EXCEPTIONAL!" After my experience with Tri Cities Nissan, I wouldn't go anywhere else! Words cannot describe the service and treatment that not only I received, but After my experience with Tri Cities Nissan, I wouldn't go anywhere else! Words cannot describe the service and treatment that not only I received, but my family as well. They treated us with the UTMOST respect and beyond. I initially purchased a vehicle that I had some concerns about and knowing that the lines of communication were available, I decided to call and voice those concerns. Not only did they make sure I was happy, they didn't act like it hindered them in the least. They treated me like I was the only person there.. even more so the second time! I bought a 2014 Nissan Rogue with absolutely no pressure to buy BUT they made 110% sure that I was making the decision on my own and that I was happy to the fullest. I was treated like a lady! Darryl Collins was my salesman, I am SO grateful for him and Al Kingsbury! They were phenomenal. It was actually bittersweet when my buying experience was over. I know these guys sacrificed precious time for me and my family because not only did I buy, but my mother bought a Rogue as well. We were there later than the closing hours trying to work out a deal for my mom and no one ever complained at all.. They even offered to stay until the deal was done even if it was 2 a.m. We called it a night and returned the following morning to seal the deal for my mother, and it went as smooth as I could possibly imagine. They were so good to my kids, even though they were becoming restless and active. They accommodated us all the way. I truly can't say enough about the service I received from Darryl. He is wholeheartedly a wonderful man inside and out. More

PLEASE READ BEFORE YOU BUY!!! I went to Tri-Cities Nissan on 3-12-14 to find out what was wrong with my car... They charged me $97 to diagnose my car problems and it took about 15- I went to Tri-Cities Nissan on 3-12-14 to find out what was wrong with my car... They charged me $97 to diagnose my car problems and it took about 15-30 minutes. When they were done, the paper said the following: "Gas Tank Leaking", "Tank Very Rusty" also said "REPLACE TANK AND RE-TEST"... They wanted to charge me $2000.00 to fix and then tried to sell me a car cause "Your car is not worth fixing" they said... I denied service cause I don't have $2000 to spend on 1 part. 3 weeks later I went back for a $97 refund cause they mis-diagnosed my car (It was a Mass Air Flow Sensor-$80) and I just got a HUGE argument from the Service manager. At the end of it all he just THREW the papers at me and told me to "Have a nice day"... He made me feel like I was stupid and wouldn't help in any way and it was VERY embarrassing... I never got my $97 back, I'll never go back and recommend NO ONE EVER DOES!!! I'll be going to the Nissan dealer in bristol from now on. (BILL GATTON NISSAN - 235 CENTURY BLVD BRISTOL, TN 37620 - 423-989-6700) Thanks for reading... More

(November-2010) While visiting the area from NY(as I frequently do), I recently purchased a vehicle from TriCities Nissan in Johnson City, Tenn, ... The staff/representatives were very professional, cou frequently do), I recently purchased a vehicle from TriCities Nissan in Johnson City, Tenn, ... The staff/representatives were very professional, courteous and accomodating; very fair & reasonable sales too! I highly recommend TriCities Nissan in Johnson City, TN, to all auto-seekers and have encouraged area friends/relatives/acquaintances to consider TriCities Nissan Dealership first & foremost when considering a vehicle purchase. I especially want to express my appreciation & gratitude to the staff representaives that I had met & dealt with during my customer transaction - Kacey H., Heather S., Tony F. & Hunter K. - all treated me with the utmost customer respect & ensured my customer satisfaction. Thank you! Jeffrey ================================================================ (June-2012) I have since purchased a 2nd vehicle from TricCities Nissan (Johnson City, TN) recently; traveling all the way down from NY. As with my previous 1st vehicle purchase from TriCities Nissan a little over a year and a half ago, I must express that the TriCities Nissan staff/representatives were very knowledgeable, attentive, courteous and professional. I HIGHLY recommend TriCities Nissan to anyone seeking to buy either a new or pre-owned vehicle. Very fair & reasonable throughout the purchase transaction... taking the time to answer any & all vehicle questions... the staff goes the extra mile(s) to satisfy the customer's requests and needs. I would like to wholeheartedly thank those that I had direct and/or peripheal contact with during my transaction - Kacey H., Jamie B., Heather S., Anita, April, "Brooklyn" Al, and others whose names I may have momentarily missed. Thank you all for a wonderful purchase transaction! Take care, Jeffrey (from NY) More

These people have not fixed my vehicle and actually had the nerve to hold my vehicle hostage for a $90.00 diagnostic fee. The vehicle is in Warranty and they have had the vehicle 3 times and can't fix a p the nerve to hold my vehicle hostage for a $90.00 diagnostic fee. The vehicle is in Warranty and they have had the vehicle 3 times and can't fix a problem with the key fobs not working. More importantly they are rude and more concerned about getting their money than customer satisfaction. I strongly suggest finding another Nissan Dealer. More