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Johnson Ford

Pittsfield, MA

4.4
46 Reviews

694 East St

Pittsfield, MA

01201

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46 Reviews of Johnson Ford

July 30, 2023

Amazing service by the whole team but special thanks to Ana Peck! She worked with us to figure out the best options, and made sure we were more than happy the whole time! She’s an absolute saint and we can More

by Tori&Camrin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ana Peck
July 04, 2023

Sales Team Leader Shep understood my needs, pointed me towards selections in my price range, then guided me to a successful purchase decision. Could not have asked for a more pleasant experience, dealing More

by Stockmavn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Shepard, Lindsay Lancto, Bryan Beauregard & Ian Nixon
June 20, 2023

SERVICE DEPARTMENT IS HORRIBLE. Would recommend to anyone. Tech touching things not authorized to touch. Leaving parts off when sending the vehicle home. No responsibility taken by More

by bouvier-arbiter.05
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Shawn, Travis, Rob
June 15, 2023

I want to thank Brian (salesman) and all the employees that helped me return a vehicle I was not happy with and get me into a new Ford Explorer. I am so happy now. Thanks to all. Marilyn More

by allamericanfence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian
January 10, 2023

Love my new Timberline! Appreciate the time that was put into the purchase! Thank you. More

by Jhall22_99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve
October 20, 2022

Great dealership! Everyone is very knowledgeable, friendly and pleasant to work with. Would highly recommend them over any other Ford dealerships in the area. More

by Wes D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan, Ana
September 16, 2022

I’ve bought two of my previous vehicles from Johnson Ford, so over the last 4 years that is the dealership I have dealt with. Out of the 4 years I’ve been going there, I have to say, I haven’t had many More

by bmcknighta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Dozier
March 11, 2022

Left deposit they sold van out from under me. No integrity at all. Notified owner no response. More

by vccmuller
Customer Service
Recommend Dealer
No
Employees Worked With
Sales manager
Mar 11, 2022 -

vccmuller responded

This should never happen when the word of the salesperson was the vehicle was secured. One Thousand dollar deposit was made. People should find a ford dealer with integrity. You might not get your vehicle you purchase. Very sad.

Mar 11, 2022 -

vccmuller responded

Dealership made it right and is going to honor their word and my deposit.

September 13, 2021

Chris Johnson has destroyed his family’s legacy, he is solely responsible for the loss off Lincoln and soon Ford. Gary Johnson should be ashamed and disgusted by his sons poor business skills. More

by PompousCJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nick
Sep 13, 2021 -

PompousCJ responded

It’s a shame CJ’s ego doesn’t allow him to make proper decisions, instead he makes idiotic decisions that he forces his employees to implement then blames the employee when it fails (and it always fails).

September 10, 2021

Friendly staff, not a high pressure sales experience.I Friendly staff, not a high pressure sales experience. I consistently have a good experience with the service department. Owners on site, available a More

by junegreen01201
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
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