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Johnson Lexus Of Raleigh
Raleigh, NC
2,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,262 reviews
May 30, 2025
Ebenezer Udofia provided professional and customer friendly assistance to us from the first call to the completion of our Lexus purchase. He and the Johnson Lexus team demonstrated Lexus excellence a friendly assistance to us from the first call to the completion of our Lexus purchase. He and the Johnson Lexus team demonstrated Lexus excellence and delivered our vehicle in prime condition. More
by Airborne
Employees Worked With
Eb Udofia
May 29, 2025
I have to say at first the experience was great! They made the entire process for me leasing a new RX 500 F Sport very memorable. When you lease you can purchase seperate insurances and coverages They made the entire process for me leasing a new RX 500 F Sport very memorable. When you lease you can purchase seperate insurances and coverages for the car. Well I got a few extra and one of the packages I bought comes with a 7 year Ceramic coating that Johnson offers people up to 84 months to finance if you would like too. They advertise pretty heavily for it. Well, after returning my car to the dealership to get the ceramic coating put on it has to stay there for a couple of days to harden and dry. They call me to come pick up my car and I noticed it didnt quite look as shiny as it did a few days ago when I first bought it. After I drove almost 100 miles back home I did indeed notice a cloud all over the car from standing in my house. I went out to look and there was wax or ceramic that wasnt even close to being buffed in all over the car and its metal trim. I took pictures and sent them to my service advisor down there at Johnson, Tanner Mraz. I also texted him and called twice and he never got back with me. After having to call the dealership and have someone track him down for me, he finally agreed to look at the car again. So, I had to wait a drive my car another 100 miles down there just for them to take a look at it. Well, the manager of the vehicle detail section looked at it and said they would do the ceramic coating again. So, this time instead of a few days holding onto my car they called me back the next day and said it was ready. I was a little confused bc they had told me a couple of days. The car looked great and I was pleased. Now this is supposed to make your car look like the nicest wax job possible for 7 years. Not to mention protect your paint from sap, bird poop etc. Well, not even a couple months go by and I notice that stains are showing up on the car, water isnt beading up on the paint, bird poop and sap are sticking to the paint and the paint just looks dull. I had a service manager at a Toyota dealership look at the ceramic coating and tell me what was wrong and he said there isnt one on your car. I was a little perturbed. When you spend almost 80k on a car you want to protect it. First, I called my service advisor again. Tanner Mraz. Again I hear nothing back from him. Then, about 4 weeks ago I called the service center at Johnson Lexus in Raleigh again and spoke to the service manager this time. She was very nice. She assured me that within two weeks they would come pick up my car and be sure there was a ceramic coating put on it. She said again but it was never put on in the first place. I also dont get reimbursed for the hundreds of miles going back and forth to the dealership to take care of this issue. After all this I would hope to get a very large discount on the ceramic coating if not for free and the best service advisor Johnson has to work with. More
by cnordbruch
Employees Worked With
Tanner Mraz
May 28, 2025
We drove to Raleigh to order a replacement door handle & was contacted days later when it came in. We scheduled a day to come back to have it installed. We did not receive a specific appointment time & advi was contacted days later when it came in. We scheduled a day to come back to have it installed. We did not receive a specific appointment time & advised it would be handled as a walk-in service. we arrived @ 9:45 & advised around 12:40 that the wrong part was ordered & another part would have to be ordered. We were given a courtesy vehicle to drive home & we would receive a call back when our vehicle was ready for pick up which was the following week. More
by Dtlowe
Employees Worked With
Kierstyn
May 27, 2025
Zack was knowledgeable, patient, and displayed the highest level of integrity. He was responsive to all questions and always responded timely. I felt comfortable and informed about the purchase. He he highest level of integrity. He was responsive to all questions and always responded timely. I felt comfortable and informed about the purchase. He helped make the this process a pleasant experience enjoyable. I would feel confident working with him again and referring others to him. More
by Kendra
Employees Worked With
Zack Gray
May 22, 2025
Zack was an amazing salesperson for my son’s surprise graduation present. Definitely recommend and will be coming back for my own purchase next year. Ask for Zack Gray! 💕 graduation present. Definitely recommend and will be coming back for my own purchase next year. Ask for Zack Gray! 💕 More
by Dr. Melanie
Employees Worked With
Zack Gray
May 22, 2025
Whenever I stop in for service my advisor Bill always takes care of me and we have a great conversation about anything and everything We also discuss if something needs replacing on my car or can wait takes care of me and we have a great conversation about anything and everything We also discuss if something needs replacing on my car or can wait till next time More
by Vinnie
Employees Worked With
Bill Ingram II
May 17, 2025
My first Lexus buying experience with Darryl M. was excellent. He was knowledgeable, patient, and thorough in explaining all aspects of the different models that matched my price range. As I waited was excellent. He was knowledgeable, patient, and thorough in explaining all aspects of the different models that matched my price range. As I waited for the delivery, he kept me updated. He treated the arrival of my car with a similar enthusiasm as myself though it may have been his nth sale. He made that moment special. More
by LW
Employees Worked With
Bethany Scott, Darryl Meyers
