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Johnson Lexus Of Raleigh

Raleigh, NC

4.9
2,276 Reviews

5839 Capital Blvd.

Raleigh, NC

27616

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Showing 2,276 reviews

July 05, 2025

Johnson Lexus handled all of my vehicle’s maintenance needs in a professional and efficient manner. Tanner, my customer service professional, was particularly helpful. More

by Marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
Jul 07, 2025 -

Johnson Lexus Of Raleigh responded

Marshall, thank you for sharing your positive feedback. Tanner and our team are proud to have earned your business and your five-star review!

July 03, 2025

Does not respect time. Made service appointment for 1:30pm for a simple engine oil and filter change. Arrived on time. The car was checked in by Jonathan Rico service a More

by leejsung19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Rico (service advisor) Scott Parrish (service manager)
Jul 07, 2025 -

Johnson Lexus Of Raleigh responded

We are very sorry to hear about your experience with the service appointment. We strive for timely and efficient service, so it's disappointing to learn that we fell short during your visit. Your feedback is important, and we'll address this internally to improve our scheduling process. If you'd like to discuss further or have any other concerns, please feel free to reach out directly. Thank you, Anna Haddock - Marketing Coordinator - ahaddock@johnsonautomotive.com

June 30, 2025

Andreas is the best , all service has been excellent for 20 years now . Would not go anywhere else More

by SandraBarnett6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andreas
Jul 02, 2025 -

Johnson Lexus Of Raleigh responded

Sandra, thank you for being such a great customer of Johnson Lexus of Raleigh! Andreas will appreciate the shout-out!

June 23, 2025

Excellent service from start to finish. Kierstyn kept me informed. She was very kind, courteous and professional. Thank you for making my experience with Johnson Lexus pleasant. More

by J. Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kierstyn
Jun 24, 2025 -

Johnson Lexus Of Raleigh responded

It's terrific to hear that Kierstyn provided you with excellent service at Johnson Lexus of Raleigh! Thank you for sharing your positive experience and kind words.

June 18, 2025

Johnson Lexus is always awesome. .. I am on my 10th GX 460. and would never go anywhere else. Justin in service is so easy to work with..an asset to the JOHNSON TEAM. More

by adstuff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUSTIN. (IN SERVICE ) gets 5 STARS FROM ME ., Larry Howell
Jun 20, 2025 -

Johnson Lexus Of Raleigh responded

Thank you for your loyalty and kind words about Johnson Lexus of Raleigh! We're delighted to hear that Justin in service has made such a positive impact on your experience. We look forward to continuing to serve you with excellence!

June 17, 2025

My visit was nothing short of awesome from the time I was greeted by Sales Associate, Eb. who was very pleasant, professional, patient, and knowledgeable. Excellent customer service experience! T.Cooper More

by T. Cooper
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eb Udofia
Jun 17, 2025 -

Johnson Lexus Of Raleigh responded

We're delighted to hear that Eb provided you with an excellent experience at Johnson Lexus of Raleigh! Thank you for sharing your positive feedback and support.

June 14, 2025

Pleasant experience and people are very nice. Hard to understand the scheduler when calling to make an appointment, though. More

by rjordan37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Steppe
Jun 16, 2025 -

Johnson Lexus Of Raleigh responded

Thank you for sharing your feedback! We're glad to hear that your experience at Johnson Lexus of Raleigh was pleasant. We appreciate the input about scheduling and will work on improving communication in that area.

June 12, 2025

Music is too loud in the service area . .. difficult to communicate! People are friendly and helpful, but I can't imagine working in that loud environment. More

by Dgrain795
Recommend Dealer
Yes
Employees Worked With
Don't recall their name - made a selection above to proceed with the review, Bill Ingram II
Jun 13, 2025 -

Johnson Lexus Of Raleigh responded

Thank you for your feedback about the noise level in our service area. We understand it's important to create a comfortable environment for our customers, and your input will be considered moving forward. We look forward to seeing you next time.

June 11, 2025

All praises to my sales associate Eb. He was awesome, professional and knowledgeable on my 2024 Lexus NX. He made my purchase seem effortless. And Kudos to Johnson Lexus Raleigh for hirin More

by nsu_diva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eb Udofia
Jun 11, 2025 -

Johnson Lexus Of Raleigh responded

We're delighted to hear that Eb provided you with an effortless purchasing experience at Johnson Lexus of Raleigh! Your kind words about his professionalism and knowledge mean a lot. Enjoy your new 2024 Lexus NX, and thank you for choosing us!

June 09, 2025

I recently worked with Eb and he is an excellent salesperson. He didn’t pressure me, he just guided me and gave me options. It was a great buying experience and I left with a 2022 Lexus NX350 that I More

by Tracywaters
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eb Udofia
Jun 10, 2025 -

Johnson Lexus Of Raleigh responded

Tracy, we're delighted to hear that Eb provided you with a great buying experience at Johnson Lexus of Raleigh. Enjoy your new 2022 Lexus NX350!

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