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Johnson Lexus Of Raleigh
Raleigh, NC
2,248 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 06, 2024
A huge shout out to EB for helping me with my recent purchase. He is by far the nicest person with the best customer service that I've experienced in any dealership. Thank you to Johnson Lexus of Rale purchase. He is by far the nicest person with the best customer service that I've experienced in any dealership. Thank you to Johnson Lexus of Raleigh for such a wonderful experience. More
by loveinamistonline
Employees Worked With
Eb Udofia
December 28, 2023
I was in the town shopping for a new vehicle. The team at Johnson-Lexus offered superior customer service. Thomas (Tommy) Smith asked me questions about my preferences in a vehicle, he exceeded The team at Johnson-Lexus offered superior customer service. Thomas (Tommy) Smith asked me questions about my preferences in a vehicle, he exceeded the items I wanted in my vehicle. I was at the dealer during the Georgia -Alabama game and Devin was kind enough to put on the game while we completed the paperwork. This is my third Lexus and the top notch experience I had here is why I will continue to be a Lexus owner. More
by brenda.byrdpelaez
Employees Worked With
Thomas Smith, Devin, Ian Thompson
December 27, 2023
Huge shout out to Eb who was friendly, trustworthy and extremely professional in assisting with the purchase of my fist Lexus. Eb went above and beyond the call of duty and I will certainly recommend him extremely professional in assisting with the purchase of my fist Lexus. Eb went above and beyond the call of duty and I will certainly recommend him to others in the market for a Lexus. More
by janiekgerman
Employees Worked With
Eb Udofia
December 12, 2023
I owe a huge thank you to Zack G. for providing me with a smooth buying process. To own a Lexus is a reward in itself. The 6 month plus wait to upgrade my 1st Lexus was well worth it! for providing me with a smooth buying process. To own a Lexus is a reward in itself. The 6 month plus wait to upgrade my 1st Lexus was well worth it! Zack listened to all of my wants (there were so many) and helped me identify which RX350h met my wants and needs. Zack would reach out on a monthly basis to let me know he hadn’t forgotten about me. Also, my Johnson Lexus experience was professional and prompt with world class customer service. On the day I picked up my car, each person that I interacted with was kind and knowledgeable about their part of the buying process. If/when I need to purchase another Lexus, I will return to Johnson Lexus and hope to work with Zack again! More
by Nelia H.
Employees Worked With
Zack Gray
December 09, 2023
This is my second time getting a vehicle from Johnson Lexus. With an excellent customer care of Mr. Travis Howard. I can't talk good enough of my beautiful experience. If I can rate more than 5 I would h Lexus. With an excellent customer care of Mr. Travis Howard. I can't talk good enough of my beautiful experience. If I can rate more than 5 I would have. More
by Lady Winnie
Employees Worked With
Travis Howard
December 09, 2023
Sales person Monica was easy to deal with, no pressure. Basically let me pick and choose with no pressure to buy additional anything. Highly recommend her if you want a Lexus. Basically let me pick and choose with no pressure to buy additional anything. Highly recommend her if you want a Lexus. More
by rocketman1808
Employees Worked With
Monica Aleman, Ian Thompson, Dashiel Boye
December 07, 2023
I worked with Virgilio months ago and didn't end up purchasing a car. Circumstances changed and I reached out to Virgilio again because of my impression during our previous dealing. He was very helpful purchasing a car. Circumstances changed and I reached out to Virgilio again because of my impression during our previous dealing. He was very helpful and I didn't feel pressured. He wanted my business and worked with the sales manager to get it. I'm pleased with my purchase and the experience. More
by batcheloramym
Employees Worked With
Virgilio Guzman
December 04, 2023
Great experience, found vehicle I wanted they beat price I found anywhere else they were very professional and courteous Eb Udofia was my salesman, they were even able to beat my interest rate . I would def I found anywhere else they were very professional and courteous Eb Udofia was my salesman, they were even able to beat my interest rate . I would definitely recommend them. Everyone involved it was a pleasant experience More
by Ray
Employees Worked With
Eb Udofia
December 02, 2023
My husband and I had the pleasure of purchasing two vehicles on the same day from Johnson Lexus of Raleigh, and I cannot express how impressed we were with the exceptional service provided by Eb Udofia vehicles on the same day from Johnson Lexus of Raleigh, and I cannot express how impressed we were with the exceptional service provided by Eb Udofia! We met Eb when we purchased our very first Lexus in July 2022, and from the moment we walked into the dealership, we felt like valued customers. One aspect we truly appreciated was Eb's transparency and honesty. There were no hidden surprises or pushy sales tactics. He provided clear explanations of the pricing, financing options, and any additional services, making the entire transaction smooth and stress-free. Moreover, his professionalism, expertise, and dedication to customer satisfaction made the entire experience enjoyable. We are beyond satisfied with the service we received from Eb Udofia at Johnson Lexus of Raleigh. I highly recommend Eb to anyone looking for a seamless and positive car-buying experience. Thank you, Eb, and the entire team at Johnson Lexus of Raleigh for exceeding our expectations! More
by bettygyoung
Employees Worked With
Eb Udofia
December 02, 2023
The worst post-vehicle buying experience I have ever had was from Johnson Lexus of Raleigh!! On 11/10/2023 I purchased a 2016 vehicle with 44,500 miles on it from Johnson Lexus of Raleigh. I originally fo was from Johnson Lexus of Raleigh!! On 11/10/2023 I purchased a 2016 vehicle with 44,500 miles on it from Johnson Lexus of Raleigh. I originally found the vehicle online and traveled almost 200 miles to purchase it. When I was finally able to inspect the vehicle, the car was in pretty good condition for a 7-year-old vehicle. However, I noticed that there was a strong smell of antifreeze (coolant). When I asked about it, I was told that there had been a hose that was loose and was assured that the problem was fixed. Well, on or about 11/22/2023, I had a major coolant leak from the vehicle. Thankfully this happened when I pulled into my driveway. I contacted my salesperson, Mr. Udofia, on 11/26/2023 to inform him of the problem to see if Johnson Lexus of Raleigh would be willing to do anything to help remedy the issue. Mr. Udofia, who seems to be the only one who knows how to communicate there, was quick to email me back the next day to tell me he would inform his sales manager of the issue. Because I like to be fair, I have given Johnson Lexus of Raliegh a generous 5 business days to respond. I was expecting at least a courtesy call however here I am on 12/02/2023 and have not heard a thing from them. I guess I thought that because they were a Lexus dealership that the customer service would be top-notch and that they would stand behind, within reason, ANY vehicle they sell you. How foolish of me. Now here I sit with a vehicle that I spent $21k on and cannot drive it because my mechanic's first available opening is on 12/08/2023. Also, there was a delay of a week for Johnson Lexus of Raleigh to process my vehicle registration. Due to the fact that I purchased the vehicle in North Carolina and I live in South Carolina, I was notified by the dealership a few days after purchase that I needed to provide them with some documentation from the state of South Carolina to complete my registration. I promptly called them back (left a message) for some clarification of what they needed and it took them a week to return my call. By the way, I still do not have my license plates. With that being said, I typically do not write reviews but I really felt the need to write this in the hopes of informing anyone thinking about purchasing a vehicle from this dealership to be very cautious of your purchasing decision. I am 51 years old and have purchased numerous vehicles over my lifetime. Some from “roadside” dealers and some from “branded” dealerships such as Johnson Lexus of Raleigh and I have never had such a horrible post-purchase experience. In a nutshell, I have found that the customer service at Johnson Lexus of Raleigh is terrible, and as I see it from the way I have been treated post-purchase, that after they get your money they forget all about you and move on to the next sale. GREED!! I will say that there are several other “branded and higher-end branded” dealerships on the same road as Johnson Lexus of Raleigh that I wish I had stopped at prior to dealing with Johnson’s. If you are in the market for a new or used vehicle, I would recommend checking out these other dealerships first. I’m not sure how much better the post-purchase experience would be anywhere else, but I would definitely say it wouldn’t be worse. Best of luck with your vehicle search! More
by mparsons
Employees Worked With
Eb Udofia
