Johnson Lexus Of Raleigh

My experience with Johnson Lexus was phenomenal overall! I entered the lot to review the selection of new and used vehicles when I was politely approached by the Salesperson Will Smith. To make a long story I entered the lot to review the selection of new and used vehicles when I was politely approached by the Salesperson Will Smith. To make a long story short, Will made my first encounter a memorable one so I returned 3 weeks later as I told him I would and purchased my dream car. (ES350) He was patient, professional, and most importantly he DID NOT haggle me. As we took the test drive, He educated me on the Lexus brand and allowed me to base my decision based on MY needs and what I was looking for in a car. He spent 6 hours with me and made sure this was a smooth process. His concern was not about HIM making a sale but making sure I was a satisfied customer. It just so happened I returned the following week to have a tire replaced due to a flat and Will made sure the appointment was scheduled and he waited around until the services was completed. Due to it being close to the end of the day, Will chatted with me until the car was finished and ensured that piece of the process was followed through correctly. This was the absolute best service I have ever experienced when making a car purchase. In addition, I have to say the The Johnson Lexus team overall were great. Their ability to ensure I was happy with the purchase was quit impressive. I will recommend Johnson Lexus and will DEFINITELY recommend Will Smith. Overall he is AWESOME and the best most personable and professional Sales Rep I have seen in a very very very long time! P Williams, (A Happy Customer) More

The purchase of my vehicle was contrary to the traditional used car buying experience. The entirety of the transaction was handled in a very professional and courteous manner by all I came into co traditional used car buying experience. The entirety of the transaction was handled in a very professional and courteous manner by all I came into contact with; particularly Mr. Gray. At no time was there pressure felt to be hasty in my decision. He was succint yet thourough (friendly and courteous as well) in communicating information and was very knowledgable about various makes and models of many vehicles. I have informed my friends and family that if they are looking for a car to contact me first that I may give them Mr. Gray's information. More

I began searching for a used 2006-2007 RX400h, and called Johnson Lexus regarding 2 they had listed online. Both were sold, but that afternoon, Zack called to tell me that another one had just been traded i Johnson Lexus regarding 2 they had listed online. Both were sold, but that afternoon, Zack called to tell me that another one had just been traded in, and that I might want to take a look. Everyone at Johnson Lexus from my sales representative Zack to the finance folks were cheerful, helpful, and made every effort to delivery what I asked for. More

I purchased a Lexus GX460 from Johnson Lexus in September. Zack Gray was the Salesman and he was very accommodating. This was our first Lexus purchase. I must admit the experience was different September. Zack Gray was the Salesman and he was very accommodating. This was our first Lexus purchase. I must admit the experience was different from other car buying experiences. The representatives of the dealership insured we were familiar with all operations of the vehicle, which my husband thoroughly enjoyed. If you're shopping for a vehicle we recommend Johnson Lexus of Raleigh. More

My husband and I were in the market for a new vehicle this year and were introduced to Mr. Zach Grey of Johnson Lexus in Raleigh NC. Zach was very professional and courteous during the process and had this year and were introduced to Mr. Zach Grey of Johnson Lexus in Raleigh NC. Zach was very professional and courteous during the process and had us in our new 2013 Lexus within an hour of arriving. His knowledge of the product(s) is superb and his personal customer service skills continues even after the sale. We highly recommend him to anyone in the market for a new or used vehicle he certainly goes above and beyond any sales associates we have dealt with in our past. More

Mr. Smith was very friendly and courteous, answered all questions i had about the car i was interested in. They never pressured me and made me make my own decisions. If and when i buy another car i will questions i had about the car i was interested in. They never pressured me and made me make my own decisions. If and when i buy another car i will def be going there first! More

Sandra L: I was referred to Zack Gray through a an Sandra L: I was referred to Zack Gray through a an Associate being New to Raleigh after my Car was stolen and had to replace it Mr.Gray was patient Sandra L: I was referred to Zack Gray through a an Associate being New to Raleigh after my Car was stolen and had to replace it Mr.Gray was patient and understanding and noting all my needs he walk me through the process answering question And assisting me with suggestions . He treated me just like a friend and showed me great hospitality all through the Zack make buying a car simple for a woman it was was a very smooth. Transition from the beginning to end he made me feel like I was a Lexus buyer and to top it he placed my Shiny Red 2011 Hyundai in the VIP room with a Red bow on top it was truly a special moment for me Zack Gray loyal and special treatment and buying experience is why I wrote this review so that others may experience The great Customer Service of my #1 Salesman Zack Gray at Johnson's Lexus go see him and experience The ultimate of not just a car salesman .... More

I have never had a car buying effort as smooth and efficient has my recent purchase was. The sales person went above and beyond to make sure I understood the vehicle, as we test drove it. Preparati efficient has my recent purchase was. The sales person went above and beyond to make sure I understood the vehicle, as we test drove it. Preparation of the paper work was exceedingly smooth considering the financing papers were coming from another city. The repair that was required was carried out in the most professional manner possible. My overall experience was "Above and Beyond my wildest expectation" I would rate Johnson Lexus as Exceptional" and recommend them to everyone. Word of Mouth recommendation was 1000% accurate. More

The customer service at Johson Lexus in Raleigh as good as it gets. I have had some bad experiences with car dealerships before this, but Johnson Lexus proved to be the exception. I was pleasantly surprise as it gets. I have had some bad experiences with car dealerships before this, but Johnson Lexus proved to be the exception. I was pleasantly surprised at how fast the whole process went. I honestly felt like I was treated like family. Tim Dacosta was a pleasure to deal with. Everything I needed to know about my purchase was explained to me. I felt like Tim was really looking out for me and trying to give me a good deal and make sure I was happy with my vehicle choice, not just trying to sell me a car at an unreasonably high rate or try to push me into a car that would give him the most profit, like the other dealerships I have visited. I truly dont think I could have had a better car buying experience. More

First and foremost, it is imperative that you understand I would not take the time to write a review if I were not 110% satisfied. This is the third vehicle I have purchased from Johnson Lexus and as alway I would not take the time to write a review if I were not 110% satisfied. This is the third vehicle I have purchased from Johnson Lexus and as always, I was pleased with my purchase. What made this last experience so pleasant, was hands down the sales representative who helped me. Zacques Gray was patient, knowledgeable, and very professional in helping me make a decision about the vehicle I bought. Most importantly, he was not pushy, but listened to what I wanted and and assured me he would do his best to help me find a vehicle that I would be happy with. To say he goes the extra mile is an understatement. He went out of his way to make my car shopping experience the best it could be. To be perfectly honest, I probably wouldn't be driving a new Lexus right now if it weren't for Zack. He is truly an asset to the dealership and I recommend him to all my friends and co-workers. Kudos to Johnson Lexus and Zacques Gray! denise warner More