Johnson Lexus Of Raleigh

Best vehicle buying experience ever!!!!! Absolutely phenomenal experience with Zack Gray. I purchased a pre-owned Jeep Grand Cherokee from Johnson Lexus of Raleigh and I can't thank them enou Absolutely phenomenal experience with Zack Gray. I purchased a pre-owned Jeep Grand Cherokee from Johnson Lexus of Raleigh and I can't thank them enough for an awesome experience. I usually dread the entire car buying experience but Johnson Lexus, along with Zack Gray and everyone else involved changed my mind! Treatment across the board was excellent, start to finish!! Everyone was professional. Price negotiation went smoothly. And my Jeep was spotless on delivery! I will not be dealing with any other dealership in the future. Johnson Lexus has my business for life!! More

Over-delivered on our purchase Unfortunately this is going to sound like one of those cheesy commercials that the dealer creates, but I assure you it's sincere and unsolicited. We Unfortunately this is going to sound like one of those cheesy commercials that the dealer creates, but I assure you it's sincere and unsolicited. We ended up at Johnson Lexus for a specific vehicle that they had in their pre-owned inventory. I knew going in that the car was priced fairly. I had done all my homework, and they were spot-on with their price, if not priced slightly below value. We had recently refinanced the car we had planned to trade to take advantage of a lower interest rate, so I knew we were upside down on our trade. I have worked with dealerships for the past 23 years, so I know the ins and outs of the game. I have never paid more than I should for car, and have been asked to leave by frustrated GMs on more than one occasion for telling them they need to do a little better to earn my business. We worked with Sean Lewis. The car was what we were looking for, but the tell-tale was going to be what they could do on the trade. I was straight up with him on what I needed on the trade, knowing it was well above fair-market-value. He took the numbers to his manager..... LET THE GAMES BEGIN!!! Shortly thereafter, here came Gary Mariasrossi, the manager. I was ready for him. He had no idea how experienced I was in negotiating a deal. He explained that he couldn't give me what I was looking for on my trade (as I expected since I was asking far too much money for it) but he could get me close. Then the unexpected...The difference between my dream trade value and the value they offered? He took it off the price of THEIR vehicle. I got the deal I wanted. No back-and forth. I reminded them that the car didn't have the headphones in it, and I wanted them included or no deal! The headphones were in the envelope for the car, never used, along with the spare key. I had no reason to say "no". I told them I would finance through my credit union to get the best rate. I knew my rate through the credit union going in, and they matched it. I never even had to call my bank. We bought the car and happily drove home. At home we realized that one of the tires was losing air. This was a pre-owned car. I expected the old "once you drive it off the lot...". I called Sean; he told me to bring it right in. They removed the tire and did an inside patch to fix a nail puncture. On my way to the dealership, I also noticed a crack in the top corner of the windshield. I brought it to his attention - they are sending someone to my house to give me a new windshield. I have NEVER had service like I received here. I also have never written a review for a dealership, as I have never had an experience worthy of it. These guys are a class act. It's all about making the customer happy. Truly a wonderful experience. (I failed to mention that this all took place on a Sunday) More

A Step Beyond Excellent Customer Service Mike Steppe provides excellent customer service and then he exceeds the excellence standard in looking after the best interest of his customer. I wen Mike Steppe provides excellent customer service and then he exceeds the excellence standard in looking after the best interest of his customer. I went for in for a scheduled oil change; Mr. Steppe made possible a repair from a recall and on top of that the technician(s) working on my car found three (?) lights that needed replacing--items that I was not aware of but that now have been fixed thanks to the level of "pride in workmanship" on the part of your technician(s). I am not one of your new car owners--my Lexus is a 2007 purchased from another dealer's resale lot. Now I understand why, when I purchased the Lexus, the salesman encouraged me to go to Johnson Lexus in Raleigh for service. Donna Johnson Smithfield NC More

Continued Great Experience Bought our fourth Lexus here this week, always excellent treatment in sales and service. Pricing negotiation is always straightforward, and the entir Bought our fourth Lexus here this week, always excellent treatment in sales and service. Pricing negotiation is always straightforward, and the entire staff is focused on superior customer service. More

JOhnson Lexus is Awesome Excellent buying experience from start to finish! You must give them a chance if you are the least bit interested, you will not be disappointed. Ask f Excellent buying experience from start to finish! You must give them a chance if you are the least bit interested, you will not be disappointed. Ask for Ken Ward he will deliver a five star platnium buyers experience. More

A real pleasure Gavin Sherk was a real pleasure to work with, he found exactly what I was looking for. He is very knowledgeable, kind and patient. I also worked wit Gavin Sherk was a real pleasure to work with, he found exactly what I was looking for. He is very knowledgeable, kind and patient. I also worked with Chrisian who showed me all around the the dealership, I am impressed with the workshop. Ryan was very knowledgeable about all of the technical aspects of the car and demonstrated all very efficiently. Today Kelly from the technology department called to ask if I has any questions. Wow what a change for me coming from Mercedes Benz . Kelly waited for me to go to my car and answered all of my questions. Everyone seems to be a real team player. More

Nitrofil SCAM When the temperature changes every year, the low tire pressure light on my GS350 comes on, but Johnson Lexus said they had a solution! They sold me Ni When the temperature changes every year, the low tire pressure light on my GS350 comes on, but Johnson Lexus said they had a solution! They sold me Nitrofil, which they said would prevent the psi of the tires from fluctuating with the air temperature. Unfortunately, it’s never worked, and I continue to have the problem after 2 years. But instead of offering a fix or even a refund, Johnson Lexus said that I can choose between these options: (a) drive 135 miles from Wilmington NC to Raleigh so Johnson can top off the tires ($50 for gas plus 4 hours to drive), (b) find someone in Wilmington who will top off the tires with Nitrofil for free, or (c) have someone in Wilmington top off the tires with regular air (which he admitted will dilute the Nitrofil and make the problem worse). What kind of a SCAM is this? Why is Lexus selling this product to fix this problem if it DOESN’T FIX THE PROBLEM? More

Awesome Gavin Sherk did an outstanding job in finding me the perfect car, and I LOVE IT! Can't recommend him enough. Deborah Meli was also a big part in maki Gavin Sherk did an outstanding job in finding me the perfect car, and I LOVE IT! Can't recommend him enough. Deborah Meli was also a big part in making this a fantastic experience. The entire purchase with Johnson Lexus was a pleasure. Thank you. More

Great Experience! Tim Lyon was a great sales associate to work with. With Tim cost and expected time frame were accurate...no last minute surprises or switch and bate s Tim Lyon was a great sales associate to work with. With Tim cost and expected time frame were accurate...no last minute surprises or switch and bate schemes. I will be working with Tim and this Johnson Lexus dealership in the future when I upgrade my vehicle. More

Bought out my lease I decided to purchase my leased vehicle and Johnson Lexus made the process simple, quick and painless. As I live some distance from the dealership the I decided to purchase my leased vehicle and Johnson Lexus made the process simple, quick and painless. As I live some distance from the dealership they made sure to do as much as possible over the phone so when I went in the only thing left to do was the CPO inspection and signing some papers. The staff were professional, courteous and knowledgeable. I would definitely recommend them to my friends. More