Johnson Lexus Of Raleigh

Best Customer Service! Thank you, Zack! I recently purchased a 2013 ES 350 program vehicle at Johnson Lexus. Zack Gray was the most attentive, patient and courteous sales associate. You se I recently purchased a 2013 ES 350 program vehicle at Johnson Lexus. Zack Gray was the most attentive, patient and courteous sales associate. You see, when I went to Johnson Lexus, I had no intentions of buying a Lexus vehicle. My husband and I test drove numerous other vehicles before deciding to drive the ES 350. Zack answered all our questions on all the vehicles we test drove and listened to all our concerns. He was honest in his responses and able to offer us suggestions. In the end, we ended up purchasing the 2013 ES 350 and have been happy ever since! This was THE BEST experience I have ever had purchasing a vehicle and I owe it all to Zack and Johnson Lexus! Kudos on a job well done! More

Surprised by the shadiness Went in for a specific car, drove it, inspected it, loved it. Sergio told us there was a deposit to hold it till 4:00. We told him we would buy if the Went in for a specific car, drove it, inspected it, loved it. Sergio told us there was a deposit to hold it till 4:00. We told him we would buy if the deal fell through. He went into a back office, came out and said they don't actually do deposits so we could buy it now. We informed him that we didn't operate that way and please contact the prospective buyer. We decided to make use of the time and look at some other dealerships. A bit after 4:00 he called and said we could have the car. He met my price but we had just agreed to buy another car. Our previous experience had made us a bit wary so we had decided to go with a slightly lesser car. He then kept texting me telling me I could walk out on the deal, cutting the price, pushing their "extras" until I blocked his number. I like bang for my buck and lexus Johnson definitely had the cleaner, better Lexus but the sales techniques turned us away. It was a surprising experience for such a highly rated dealer. More

Happy, happy, happy!!! Thank you, Shawna! I was recently in the market for a used vehicle. I searched online until I came across Johnson Lexus of Raleigh's website. I was interested in a pre I was recently in the market for a used vehicle. I searched online until I came across Johnson Lexus of Raleigh's website. I was interested in a preowned Lexus IS 250. It had many of the features I was looking for and it was in my price range. I was able to get a fair trade in for my current vehicle and was comfortable with the deal they were able to negotiate. My overall experience was excellent. My husband and I live about 85 miles away from the dealership so it was late on a Saturday when we arrived. Our salesperson, Shawna Dubinion, was very helpful. She assured us we would have enough time to test drive the car and workout a deal. Eventhough it was time for them to close, we never felt rushed. The customer service was outstanding. We were able to drive our "new" car home that night. The dealership had someone(Jim Moss) come to our house 85 miles away to sign our paperwork so we wouldn't have to drive back. He explained the features of the car and got my bluetooth setup. Mr. Moss treated us like family. The service department was also wonderful. I took my car in to have a remote ignition installed and they arranged for me to have a loaner vehicle while mine was being serviced. It took a few days but Shawna was calling me periodically to check on the status and to make sure everything was OK and keeping me informed. She was very friendly each time. It was a pleasure dealing with her and the entire staff. More

"Superb service from Mr. Sergio Escarcega!!" My husband and I were in need of another vehicle and had been to several car lots within the last 2-3 weeks. We were greeted by Mr. Sergio Escarcega w My husband and I were in need of another vehicle and had been to several car lots within the last 2-3 weeks. We were greeted by Mr. Sergio Escarcega while looking at this particular car on the lot. We both immediately liked him, as he was extremely friendly and easy to talk to. We didn't get that "shady" feeling one may get with some car salesmen. He answered all of our questions and went completely out of his way to get us the vehicle and price we could afford. He paid attention to our every detail and did everything he promised. Mr. Sergio Escarcega really made the entire experience enjoyable. This was our first purchase from Johnson Lexus in Raleigh. If we are ever in need of a purchase again, we won't hesitate to go back to Johnson Lexus in Raleigh and ask for Mr. Sergio Escarcega!!! More

Sergio Escarcega was great to do business with. I recently visited Johnson Lexus of Raleigh looking for another Lexus SUV to replace the one I had. It was an excellent vehicle and had 233,376 and wa I recently visited Johnson Lexus of Raleigh looking for another Lexus SUV to replace the one I had. It was an excellent vehicle and had 233,376 and was still running good and was in good condition.. I was greeted right away by M r. Sergio Escarcega with a friendly smile and he greeted my family also. I could tell right away that he had a very friendly and positive attitude. He immediately determined what we wanted and showed us a few vehicles. It only took two to find what we finally agreed upon. During the entire business transaction, Sergio was very professional but at the same time he was fun, friendly and entertaining and really knew his business. He made us feel very comfortable in processing our purchase of the vehicle and went out of his way to make sure we were fully aware of how Johnson Lexus conducted business. He truly professionally represented Johnson Lexus as a dealer who wanted to do everything they could to satisfy their customers. I know that he is a true asset to their dealership and I wouldn't hesitate to recommend him to any of my friends and associates. Keep up the good work. We are looking forward to continuing our relationship with Johnson Lexus of Raleigh thanks to Mr. Sergio Escarcega. More

Mr. Thomas Henry is outstanding! I was in the market to purchase another Lexus and casually went to view their inventory. Mr. Henry greeted me at the door and drove me to the exact ca I was in the market to purchase another Lexus and casually went to view their inventory. Mr. Henry greeted me at the door and drove me to the exact car I was looking for. We test drove it. Went over some numbers and he was able to make sure the purchase was right for the both of us. Wonderful customer service and sales etiquette. He made me feel comfortable about my purchase and answered all the questions I had. He then introduced me to Gregg in financing and I was able to purchase the perfect vehicle for me, Gregg did an excellent job helping me finance the vehicle on great terms. Overall an excellent experience at Johnson Lexus of Raleigh. I advise anyone who is in the market for a vehicle to see Mr. Thomas Henry More

Excellent Service from Mr. Travis Howard! I want to say a big THANK YOU to Travis Howard of Johnson Lexus Raleigh. He was very professional and went out of his way to make my buying experience I want to say a big THANK YOU to Travis Howard of Johnson Lexus Raleigh. He was very professional and went out of his way to make my buying experience perfect. I purchased 2 vehicles within 3 weeks from Mr. Howard and the service he delivered was simply amazing! This is my 4th vehicle purchase from Mr. Howard and I must say that it is always a great car shopping and buying experience. Travis is very informative and takes very good care of his customers. Nowadays, impressions of car salesmen are either they don't know enough or their only objective is to get money out of your wallet. But, salesman like Travis Howard delivers an incredible service and gives a very pleasant experience and knows his STUFF! I will not buy a car from anywhere else and recommend Travis Howard to everyone that is in need of a car! More

Mr. Travis is amazing! In a world where great customer service is considered rare- I was pleasantly surprise at the level of professionalism, attentiveness, and excellence t In a world where great customer service is considered rare- I was pleasantly surprise at the level of professionalism, attentiveness, and excellence that was demonstrated to my family and I by Mr. Travis. He listened to my needs and shared insight and experience to ensure that I found the perfect vehicle to fit my needs. He made what had been a less than enjoyable experience into one that I actually enjoyed. I'm thankful to him and he's made a cutomer for life. More

Excellent Service I was driving a 1998 E Class Mercedes with 211, 000 miles and decided to get another vehicle. After hearing great things about CPO Lexus vehicles, my I was driving a 1998 E Class Mercedes with 211, 000 miles and decided to get another vehicle. After hearing great things about CPO Lexus vehicles, my sales consultant found the car that fits me perfectly. Zachary Gray, was patient and kept looking until I was happy. After finding my vehicle, I asked that Zach look for a vehicle for my husband. In less than 2 weeks, he found the vehicle that also fit my husbands needs. Now we are owners of two beautiful CPO Lexus vehicles. If you're looking for luxury, dependability and a beautiful vehicle, contact Zachary Gary and he will make sure your wishes are granted. More

Condescending and Incredibly Unhelpful Management This was the worst car buying experience of my life. We had a great sales lady who helped us in the beginning, but the management are the typical cond This was the worst car buying experience of my life. We had a great sales lady who helped us in the beginning, but the management are the typical condescending, sleazy used car salesmen that you would expect on a used car lot. We had a peculiar situation, but they dealt with us so terribly I cannot stress enough how I think no one should deal with this company. We picked out a car and paid for it. They cashed our checks and we signed paperwork. After a week and a half, they told us they found a "fake" part that won't let it pass NC inspections. We found out later they had already sold the car 2 days prior. We also later found out that the car was not inspected before being put on the lot for sale, which to my understanding is something a dealer is not allowed to do in North Carolina. They said they would find us a new car and make everything right for us. After not getting a car for us after 1.5 months of having our money, they started to be unhappy that we wanted a specific car with specific details about that car. We wanted what we paid for and signed a contract to obtain. They stopped returning phone calls the last week and a half of dealing with them. We eventually got our money back almost 2 months after giving them our money. The management acted like they didn't care about us at all and we were inconveniencing them by giving them money for a car they had for sale. The fact that they have suspect cars on the lot without inspecting them is bad enough. When you add in the horrible management, this dealership is a terrible place to deal with. Buy your used cars elsewhere if you want to get good service and respect along with a good car. More