Johnson Lexus Of Raleigh

Condescending and Incredibly Unhelpful Management This was the worst car buying experience of my life. We had a great sales lady who helped us in the beginning, but the management are the typical cond This was the worst car buying experience of my life. We had a great sales lady who helped us in the beginning, but the management are the typical condescending, sleazy used car salesmen that you would expect on a used car lot. We had a peculiar situation, but they dealt with us so terribly I cannot stress enough how I think no one should deal with this company. We picked out a car and paid for it. They cashed our checks and we signed paperwork. After a week and a half, they told us they found a "fake" part that won't let it pass NC inspections. We found out later they had already sold the car 2 days prior. We also later found out that the car was not inspected before being put on the lot for sale, which to my understanding is something a dealer is not allowed to do in North Carolina. They said they would find us a new car and make everything right for us. After not getting a car for us after 1.5 months of having our money, they started to be unhappy that we wanted a specific car with specific details about that car. We wanted what we paid for and signed a contract to obtain. They stopped returning phone calls the last week and a half of dealing with them. We eventually got our money back almost 2 months after giving them our money. The management acted like they didn't care about us at all and we were inconveniencing them by giving them money for a car they had for sale. The fact that they have suspect cars on the lot without inspecting them is bad enough. When you add in the horrible management, this dealership is a terrible place to deal with. Buy your used cars elsewhere if you want to get good service and respect along with a good car. More

Best and Fastest Dealership Experience Ever! This was by far the best and fastest car buying experience I have ever had in my life! My salesman, Zack, was so patient with me and not pushy at all. This was by far the best and fastest car buying experience I have ever had in my life! My salesman, Zack, was so patient with me and not pushy at all. I felt like he had my best interest at hand the entire time and he actually helped to calm my anxiety that I had about purchasing a new car. I must admit that I was not having the best day, but he instantly made me relax and I have since recommended him to all of my friends and family. The entire staff assisted me and made me feel as though I was the only customer in the dealership, not to mention that I actually met the owner of the dealership! The staff celebrated the new purchase with me, which speaks volumes about how they put their customers first. It only took about 2 hours including the time that I spent test driving and cleaning out my old truck, which is way faster than other dealerships that I have experienced. I would recommend this dealership and salesman to everyone! More

April 2014 Went in to Johnson in Raleigh not really expecting to buy a car, and ended up with a real gem. Zack and his team were superb to work with. I would hig Went in to Johnson in Raleigh not really expecting to buy a car, and ended up with a real gem. Zack and his team were superb to work with. I would highly recommend this entire group. More

Go to the Durham dealership if you want Lexus service Awful service experience. This place has really gone downhill. Poor quality work and they didn't stand behind their mistakes. Couldn't care less ab Awful service experience. This place has really gone downhill. Poor quality work and they didn't stand behind their mistakes. Couldn't care less about customer satisfaction. Make the drive to Durham if you want your Lexus serviced at an authorized Lexus dealer. More

My mother and I both purchased GX 460's from Travis. My mother and I both purchased GX 460's from Travis. My husband has always wanted a LS 460, so I called Travis personally because we trust Travis to My mother and I both purchased GX 460's from Travis. My husband has always wanted a LS 460, so I called Travis personally because we trust Travis to make sure our purchase is fair. Travis does all that he can to make the purchasing convenient for his customers in every way. He provides a no hassle, comfortable car buying experience. I will soon be purchasing an IS for my daughter and my first call will be to Travis! If you want someone who listens to what YOU want and not what will increase their commission Travis Howard is that person! More

I was happy to have the experience of dealing with Johnson Lexus in my quest for a pre owned vehicle. Upon arriving I felt the customer friendly atmosphere of the dealership. The facility is impres Johnson Lexus in my quest for a pre owned vehicle. Upon arriving I felt the customer friendly atmosphere of the dealership. The facility is impressive and has wonderful amenitives.. The staff was professional and knowledgeable on the Lexus vehicles offered. Having done my research on the Lexus I found them to be competitive and most willing to meet as well as trying to beat any competitive price. Mr Gray was most professional as well as seeking to making me feel right at home as to answering any questions I had. He is an asset to your company and puts in 200 % to get the job done. I became and remain fully satisfied with the Lexus experience. I will recommend this dealership to anyone wanting to buy a car. I drove from Fayetteville, an automobile car town to do business. Never have I ever experienced the level of quality and satisfaction I found at Johnson Lexus. More

Mr. Howard Just a quick note to let you know how much I appreciate the hard work . I couldn't of been more happy with the care and attention given to me by you. I absolutely loved working with you from the appreciate the hard work . I couldn't of been more happy with the care and attention given to me by you. I absolutely loved working with you from the moment I pulled into the lot, I was looked after by a very courteous and kind professional. I felt that you genuinely worked very hard to make sure my needs were met. I thanks you for a very wonderful experience. And I'm sure I'll be back SOON!!!! More

MY EXPERIENCE AT JOHNSON LEXUS OF RALEIGH WAS A VERY REWARDING ONE. ONCE I GOT THERE I MET MR.TRAVIS LAMAR HOWARD.MR HOWARD MADE ME AND MY WIFE OLIVIA FILL RIGHT AT HOME AND WE KNEW RIGTH AWAY WE WOULD REWARDING ONE. ONCE I GOT THERE I MET MR.TRAVIS LAMAR HOWARD.MR HOWARD MADE ME AND MY WIFE OLIVIA FILL RIGHT AT HOME AND WE KNEW RIGTH AWAY WE WOULD NOT LEAVE WITHOUT BUYING A LEXUS FROM MR. HOWARD.THANK YOU MR HOWARD FOR EVERYTHING. More

TRAVIS IS THE BEST SALESMAN I'VE EVER WORKED WITH!!!! We have purchased 2 SUV's from Johnson Lexus of Raleigh within the last few months, a GX460 & an LX570. We purchased both of them through Travi We have purchased 2 SUV's from Johnson Lexus of Raleigh within the last few months, a GX460 & an LX570. We purchased both of them through Travis. I called ahead of time on our first purchase & said we weren't ready to buy, but we wanted to test drive the SUV's just to see what we liked. Never once did we feel any pressure to buy that day! Travis was friendly, more than helpful, personable, etc. We ended up buying a GX460 that day. They delivered the car to Morehead City, free of charge. The gentleman that delivered the car & explained how to use the features was equally as friendly & helpful. 2 weeks ago I purchased an LX570, again through Travis & I had the exact same experience. Never once did I have that "ugh, I hate having to go through the hassle car buying experience". From the time of test driving, to agreeing on a price, to signing to paperwork, to the young lady that explained all the features of the car to me, to the manager introducing himself, then me driving away with my new car, and then to the lady that called a week later to ask how my experience was...Every second of the experience was 100% high end service. I have since been back to get an extra key made, and had my car washed (for FREE!!!)... While I waited I felt like I was in a luxury hotel. The customer service, the coffee, the snacks, the waiting areas, etc. Travis is the BOMB!!! :) Lynley B. Raleigh, NC More

Being a first time Lexus owner, I was highly impressed with the overall customer service of Johnson Lexus from the ordering of the car to its delivery. Being the very peculiar person that I am, I just had with the overall customer service of Johnson Lexus from the ordering of the car to its delivery. Being the very peculiar person that I am, I just had to pick out a car miles away. However, Travis told me the expected arrival time of the car and when there were additional transactions that needed to be made, he made it his business to keep me abreast throughout the entire process (even being out of town and in training). He was very friendly from the first email inquiry, all the way up to the delivery of the car and beyond. Not to mention when I came to look at the inventory, it was freezing outside. However, not once did he complain when I wanted to look at car after car, before finally going back to the original type/model that I initially came to test drive. He was not only a friendly and polite professional in person, but he carried that same demeanor over the phone. As, I always think it's great customer service when you can hear someone's smile through the other end of the phone! Throughout the entire ordeal, this dealership made sure I was treated with royalty. They even went the extra mile of providing me with a demo until my car arrived. Even before my car arrived, Travis reduced my signature time by handling some of the paperwork via the great technology of the world. And when I was finally ready to close the deal, I went into Simon's office and he had everything already laid out on his desk and ready to sign. He covered everything with me and wasn't to pushy, which is was definitely to my liking. Lastly, Moses Norman was my delivery specialist and he too far superceded my expectations of a dealership. The first day I picked it up, we were expecting an ice storm so Norman went over the basics of what I needed to know because I forewarned him that I didn't like to be away from my home in severe weather conditions. He kindly asked me if I would like to come back on a more convenient day and since the weather permitted, I was back the very next day. Norman was patiently waiting on me when I got there and thoroughly went over each and every feature of the car and was very knowledgeable when I wanted to be clear about certain features. The car was very clean and nicely wrapped with a big red bow and lets not forget the thoughtful gold item(s) inside. And although I teased Norman about taking my picture, I really thought that was a very nice gesture and will be a memorable moment of my life. So overall, I must say this is by far the BEST customer service that I've ever received at any dealership and I have purchased several cars thoughout my lifetime. So if you're in the market for a new Lexus, I wouldn't suggest you going anywhere else but Johnson Lexus! Trust me, I'm not easily impressed but I can say they won me over for when I'm ready to purchase my next Lexus. If I'm lucky,Travis and Moses will still be somewhere in the lovely, welcoming facility! More