Johnson Lexus Of Raleigh

Sales Mgr dismissive of my concerns. Horrible 1st experience with Johnson Lexus. Had gps upgrade done and satellite still didn't work. I felt as though that was something that would've b Horrible 1st experience with Johnson Lexus. Had gps upgrade done and satellite still didn't work. I felt as though that was something that would've been checked. When I met with service Mgr he was dismissive about my concerns. I paid $200 basically for nothing. He was rude and kept cutting me off. My first experience will probably be my last. He said we did what you asked. I explained to him that I know nothing about Lexus and that they were the experts. He was defensive and made me feel not valued as a customer. I left angry and upset with my interaction with him and my experience that day 5/29/23. I wouldn't recommend that dealership for any service. I'll take my Lexus a few miles farther to get satisfaction and hopefully a better customer service experience. On top of that I was told that software upgrade would take 45 minutes. In actuality that took nearly 2.5 hours. I spent the entire memorial day at a dealership that provided horrible service! More

Thank you @Zack Gray and Johnson Lexus of Raleigh. Thank you so much for working with me while I was out of state and making sure my vehicle was here once I got back. Thank you so much for working with me while I was out of state and making sure my vehicle was here once I got back. More

Wonderful experience. Zack was very helpful and patient with us. Overall great people and wonderful service. Zack was very helpful and patient with us. Overall great people and wonderful service. More

Eb and the entire team ant Johnson Lexus of Raleigh were wonderful to work with! Great experience and customer service! wonderful to work with! Great experience and customer service! More

Thanks everyone, Thank you so much EB, you are really cool, I really appreciate it. cool, I really appreciate it. More

Have bought several vehicles from Johnson Lexus and they have been a pleasure to deal with. All the vehicles were delivered out of state with no issues. have been a pleasure to deal with. All the vehicles were delivered out of state with no issues. More

Eb was fantastic to work with - a true professional. I would recommend him highly for any of your car needs. I would recommend him highly for any of your car needs. More

This the 4th car I have purchased and my 3rd RX350. Eb has been wonderful to work with and having the same sales person makes the process very easy. Eb has been wonderful to work with and having the same sales person makes the process very easy. More

I leased my Lexus ES350 FSport 2. 5yrs ago. I loved the car so much that I purchased before the lease expiration. Since my sales person was no longer at the Raleigh dealership, I was 5yrs ago. I loved the car so much that I purchased before the lease expiration. Since my sales person was no longer at the Raleigh dealership, I was fortunate to get Zack Gray as the replacement. Zack was so professional and helpful. He made the process a breeze! He answered all my questions & addressed each of my request. I highly recommend Zack for someone that is looking for great salesman! He will take great care of you! Thank you Zack! p.s. everyone was very pleasant to me, offering assistance, etc when I looked lost, I guess. More

My experience with them was great wonderful customer service I Would definitely recommend the dealership and sales man to everyone. service I Would definitely recommend the dealership and sales man to everyone. More