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Johnson Lexus of Durham

Durham, NC

4.8
823 Reviews

1013 Southpoint Autopark Blvd

Durham, NC

27713

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Showing 823 reviews

October 02, 2025

Great experience in buying our certified used vehicle at Johnson Lexus of Durham. Brian B went out of his way to answer our questions and ensure we had a good car buying experience. All the stall we came in More

by Thefolks
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brian Bunting, Devin McCullough
Oct 03, 2025 -

Johnson Lexus of Durham responded

Thank you for choosing Johnson Lexus of Durham at Southpoint! We're glad to hear Brian and the rest of our team provided you with a helpful and friendly experience. We look forward to seeing you again in the future!

October 01, 2025

Great as always-quick and efficient-easy checkin and kept informed of progress and when ready More

by trwarner53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Oct 02, 2025 -

Johnson Lexus of Durham responded

Thank you for stopping by to leave Johnson Lexus of Durham at Southpoint a wonderful review!

September 30, 2025

Seems like the only thing they care about is the sale, not the purchaser. This survey is about services that we haven’t received. Dealership was in a hurry to get us out the door. Gave 15 minute overview More

by Mblakley35
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not listed
Oct 01, 2025 -

Johnson Lexus of Durham responded

We aim to provide a thorough and caring sales process, so we are disappointed to read about your rushed feeling and lack of service follow-up. We would like to investigate this further and ensure you're properly taken care of. Would you mind sharing your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com, so we can assist you better? Thank you.

Oct 01, 2025 -

Mblakley35 responded

The survey asked us about how well our service was. There was never any service scheduled or done. Dealership was fishing for a good review. Our salesman left before we took delivery. She arranged a tech person and one other to get us out the door. It was a little bit after 5 pm, I guess it was quitting time. We were told we could come back anytime if we had any further questions.

September 05, 2025

Had an absolutely wonderful experience! Aqeel and Steven were very understanding and patient, and were a pleasure to work with! They both made the experience so much less stressful, and mad More

by Michael
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aqeel Nisar, Steven Vega
Sep 08, 2025 -

Johnson Lexus of Durham responded

Michael, thank you for sharing your wonderful feedback about Aqeel and Steven! We're so happy to hear they made your car-buying experience so smooth and stress-free at Johnson Lexus of Durham at Southpoint. Your recommendation means a lot to us!

September 04, 2025

2022 rx450h with 23,000 miles. Went to service for oil change, tire rotation and inspection. Came out with $572 bill … Not informed ahead of time of them doing 20,000 mile inspe More

by jdf0802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Sep 04, 2025 -

Johnson Lexus of Durham responded

It's disappointing to hear about your recent service experience. We strive for transparency and fair pricing, so it's concerning that you felt otherwise. If you're open to discussing this further or have any questions, please share your full name and best contact information with Anna Haddock at ahaddock@johnsonautomotive.com, and we will connect you directly with upper management. Thank you.

September 02, 2025

I appreciate the service provided by Mr. Carl Morrishow. From the moment I walked in, He made the experience smooth, stress-free, and genuinely enjoyable. He was knowledgeable, patient, and More

by JonathanM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Morrishow
Sep 03, 2025 -

Johnson Lexus of Durham responded

Hi Jonathan! We're over the moon to hear about your smooth and enjoyable experience with Carl at Johnson Lexus of Durham at Southpoint! It's awesome to know you felt supported and valued throughout the process. Thank you for sharing your story!

August 31, 2025

I appreciate the service provided by Mr. Quintin Bellamy and tbe team that works with him. I always receive top of tbe lune service. Hats off to this team!!!! More

by rubysimm1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names on Quintin’s team!
Sep 02, 2025 -

Johnson Lexus of Durham responded

We are grateful for your feedback, Ruby! It is wonderful to hear that Mr. Quintin and our team continue to deliver top-notch service. Thank you for choosing Johnson Lexus of Durham, we look forward to assisting you again soon!

August 27, 2025

Prompt and Excellent service. Very customer-friendly service and support technicians. A great friendly atmosphere. Will keep going here for all my service needs. More

by Surendran P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Aug 27, 2025 -

Johnson Lexus of Durham responded

Surendran, thank you for sharing your experience! It means a lot to hear, and we look forward to seeing you again at Johnson Lexus of Durham at Southpoint. Safe travels!

August 26, 2025

Our sales person was very nice and helpful to us. David took good care of us and we will recommend this dealership to our friends and family. More

by Johnson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Zales
Aug 26, 2025 -

Johnson Lexus of Durham responded

Thank you for your recommendation! We are so glad David and our team made the experience great for you. - Johnson Lexus of Durham at Southpoint

August 26, 2025

Always ready and focused on any questions I have. Results always on point and completed in good time Rudy Padilla a wonderful communicator. No surprises in bill. It’s as good an experience as one c More

by JeanA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Padilla and anyone I come to meet
Aug 27, 2025 -

Johnson Lexus of Durham responded

Jean, thank you for sharing your positive review with us! We're so happy Rudy made your service experience seamless and straightforward. We appreciate your recommendation and look forward to welcoming you back to Johnson Lexus of Durham at Southpoint!

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