Johnson Lexus of Durham

I rarely write reviews, but things happened to me at the is dealership I did not like, and others need to know this. My first salesperson at this dealership was poorly trained (he did tell me up front he wa is dealership I did not like, and others need to know this. My first salesperson at this dealership was poorly trained (he did tell me up front he was new to the dealership). I wanted to buy a new 2020 Lexus RX 350 and this person tried to give me a 2019 to test drive telling me that they were no different than the 2020. I corrected him telling him they were not the same and he gave me a 2020 to test drive. During my pre and post drive he gave me wrong information about several things such as the Lexus could/could not do (such as remote start which they can do, he told me they could not). To be fair on other issues if he did not know the answer, he asked his coworkers and got me correct information. However, with the numbers of wrong information he gave me I felt I could not trust him and asked the Sales Manager for a sales replacement which was done. I believe the first salesperson problems are more a reflection of poor training by management which I told the Sales Manager. The second salesperson seemed knowledgeable about the Lexus RX. I wanted a certain configuration and color and had built this car from the Lexus website. This second salesperson told me that some of my configuration ( from the Lexus build website) was not possible such as the Blind Spot bundle with the Panoramic View Monitor feature was only available with the Luxury package and not the Premium Package. That is not true. I found later after searching online and talking to other dealerships that his bundle combination does exist (Blind Spot bundle with Panoramic View Monitor etc. and Premium Package). I confirmed an exact match of my car with a Lexus dealership in Indiana and a close match of the car I wanted with two other dealerships in Charlotte and Dallas with all three dealerships having one or more 2020 Lexus RX 350 with the Blind Spot Bundle with Panoramic View Monitor etc. with Premium package in their inventory. I believe this second salesperson was either also poorly trained, misinformed or tried to misinform me to sell me a car without the features I really wanted or to pay for a more expensive car ( the Luxury package ) for the features I wanted because they did not have the 2020 Lexus RX 350 in inventory with the specific combination or close to the specific combination that I wanted. If you come to this dealership to buy a car I recommend you do your research beforehand and come as a knowledgeable buyer so you can verify what is possible as it appears their staff is either poorly trained or misinformed etc. More

My husband and I have been very pleased customers of Johnson Lexus of Durham. This dealership is not just any dealership. Everyone, yes, everyone, is attentive, friendly, knowledgeable, and available Johnson Lexus of Durham. This dealership is not just any dealership. Everyone, yes, everyone, is attentive, friendly, knowledgeable, and available for any and all inquiries at anytime. Never disappointed in over 14 years. Highly recommend. More

Great customer experience. Bob, Nick and Steve made the whole experience excellent. All were friendly, helpful and responsive! I would definitely recommend this dealership to f Bob, Nick and Steve made the whole experience excellent. All were friendly, helpful and responsive! I would definitely recommend this dealership to friends and family. More

Eryk is wonderful to work with. Very patient and kind and will answer everything you need to know even after you've purchased your vehicle. and will answer everything you need to know even after you've purchased your vehicle. More

Didn't buy the car but experience great service Out of tens of car dealers that I have dealt with in my, I experienced a truly exceptional experience at this one. It started from the first call whic Out of tens of car dealers that I have dealt with in my, I experienced a truly exceptional experience at this one. It started from the first call which came in minutes of submitting the online request and everything after that was great. There was a lot of communication between me and the Eryk and he was never slow or unenthusiastic in his response. A prompt at-home test drive was also scheduled. I could not buy the RX350L due to issues with space but what a nice experience with this dealer. More

Derrick the salesman was great! Never pushy and very informative. Will definitely recommend this business to our family and friends. Overall a very pleasant experience. informative. Will definitely recommend this business to our family and friends. Overall a very pleasant experience. More

Bob Niemyski made the process of cancelling the lease on my 2017 Lexus and leasing a 2020 Lexus very easy. He was a pleasure to deal with, was always responsive made the process of cancelling the lease on my 2017 Lexus and leasing a 2020 Lexus very easy. He was a pleasure to deal with, was always responsive to my numerous questions, and got the process done quickly and correctly. No complaints and many accolades! More

Thank you Eryk Rippenhagen for a great vehicle experience. Purchasing a new car is one of my least favorite things to do. Eryk was patient, professional, and knowledgeable. He was an incredible ambassador of t Purchasing a new car is one of my least favorite things to do. Eryk was patient, professional, and knowledgeable. He was an incredible ambassador of the Lexus Brand. We appreciate his dedication to ensuring that we had great experience. Upon hearing how great our experience was (and how great the vehicle drives) My mother is considering making her next purchase a Lexus purchase and I will ensure that she sees Eryk as I know she will be in great hands. We are abundantly grateful to both Devin and Eryk for delivering on their commitment to us. More

Clay was very helpful and made the purchase of the SUV excellent.The sales manger was very helpful and did a fantastic job as well. excellent.The sales manger was very helpful and did a fantastic job as well. More

Johnson Lexus of Durham Review Our experience with Johnson Lexus of Durham was a great one. Eryk the sales consultant contacted us promptly after we expressed an interest from an o Our experience with Johnson Lexus of Durham was a great one. Eryk the sales consultant contacted us promptly after we expressed an interest from an online search. The vehicle was exactly as advertised and we were really impressed with the dealership price and Eryk's knowledge of the vehicle. Eryk and the business manager were very personable, professional, and efficient with their dealings with us and the sale went smoothly. Thank you Johnson Lexus team especially Eryk!!! Leo and Anne More