Johnson Lexus of Durham

Great experience This is my first Lexus, and I had a wonderful customer service. Bob is professional and attentive. He listen and assisting me in the whole process fro This is my first Lexus, and I had a wonderful customer service. Bob is professional and attentive. He listen and assisting me in the whole process from buying to leasing the car. Great job to Bob and the team at Johnson Lexus. More

Excellent! Knowledgeable, responsive and without pressure. Johnson Lexus of Durham has long been my favorite auto dealership. In fact, it’s the first and only dealership I actually trust, and I’ve dealt with Johnson Lexus of Durham has long been my favorite auto dealership. In fact, it’s the first and only dealership I actually trust, and I’ve dealt with several others in the area. I’ve purchased five vehicles from Johnson; three with a sales associate who has since moved away from the Durham area. He was excellent, so I had a few misgivings about working with someone else. There was no cause to have been concerned. With Eryk’s assistance, my recent purchase was even better than those to which I had become accustomed at Johnson. He made sure that my wife and I were completely comfortable with the entire process. I have purchased twenty-four automobiles since 1968. Eryk is, without a doubt, the best associate with whom I have ever worked. He proved to be thoroughly knowledgeable and attentive to my vehicle preferences. He worked diligently to locate several which were quite close to one for which I was looking. In the end, he was able to locate precisely what I wanted in the Raleigh dealership and transport it to Durham with only my spoken interest. After I agreed to buy that car, he managed the purchase efficiently and went above and beyond what might be expected to ensure that my wife and I were comfortable and in no way inconvenienced. Throughout the entire process Eryk was most courteous and accommodating. He was exceptionally responsive to my questions, concerns and communications. As important as anything else to me, he exerted absolutely pressure. My wife and I now consider him to be a friend. I hope to make all of my future purchases at Johnson Lexus with Eryk Rippenhagen. More

Easy experience, no pressure, knowledgeable and responsive This is the third Lexus my wife and I have leased from Bob but the first for me. Met Bob on a Saturday to test drive the ES 350 FSport. Spent the re This is the third Lexus my wife and I have leased from Bob but the first for me. Met Bob on a Saturday to test drive the ES 350 FSport. Spent the rest of the day shopping other cars. Received a lease proposal that afternoon and after sharing my thoughts about the proposal on Sunday with Bob, met him at the dealership, signed the papers and drove off with my new Lexus. I was very pleased with the responsiveness and professionalism of Bob and the team a Johnson Lexus and love the car. The experience was also enhanced by the coincidence of our shared love for Australian Labradoodles! Don Cartwright More

Buying a car at Johnson Lexus of Durham has been an amazing experience! Brett was amazing and I would certainly recommend him to anyone in the car market. My purchase is complete and he continues to g amazing experience! Brett was amazing and I would certainly recommend him to anyone in the car market. My purchase is complete and he continues to go above and beyond to assure I am satisfied. More

I would give this man 6 stars if I could! A massive help to me and everyone of my clients I send him thanks Eryk! to me and everyone of my clients I send him thanks Eryk! More

Eryk was a pleasure to work with. Very knowledgeable and friendly. Do yourself a favor and buy a car from this guy ASAP. He started out selling me a car and turned into a friend in the process friendly. Do yourself a favor and buy a car from this guy ASAP. He started out selling me a car and turned into a friend in the process More

If you are looking for the place and the person to spend that hard earned money to purchase a quality vehicle from, then look no further than Eryk at Johnson Lexus of Durham. The process is smooth and you w that hard earned money to purchase a quality vehicle from, then look no further than Eryk at Johnson Lexus of Durham. The process is smooth and you will drive off the lot feeling fantastic about your experience. Can’t recommend Eryk enough! More

Expectations exceeded and experience memorable I started this process through my federal credit union car buying service. Within 30 minutes of selecting the car, I received an email from Bob Niemys I started this process through my federal credit union car buying service. Within 30 minutes of selecting the car, I received an email from Bob Niemyski. He confirmed the stock # of the car and emailed the negotiated price including additional Lexus incentives. Because of Johnson Lexus’ reputation and purchasing a LC 500 in 2018 from the Raleigh dealership, I was completely comfortable completing the entire transaction from out-of-state by phone, text message, and email. Within four business days of initial contact, the purchase was complete and two weeks later we flew in for delivery. Our flight arrival was delayed over an hour, the friendly and contentious driver was still waiting when we arrived. Upon arrival at the dealership, Bob took us in his office for a brief introduction and to give us the keys, manuals and complimentary Lexus gifts before going to the car. Jamie Perry, delivery specialist, provided an engaging, comprehensive but easy to follow hands-on introduction of the mechanical and technical functions of our LS 500. Afterwards, we were completely comfortable driving off the lot. Bob was an excellent sales representative. He pursued every issue and/or question and responded very timely throughout the process. He established a relationship of trust and reliability from the onset and throughout our discussions by phone and text. Bob ensured every aspect of the process to delivery was flawless. Bob, Jamie, and driver were highly professional, courteous, efficient, friendly, and inviting. More

Wonderful Experience I worked with Eryk Rippenhagen to purchase my 2020 Lexus NX 300h. As a first time Lexus buyer he provided an amazing customer service experience.. P I worked with Eryk Rippenhagen to purchase my 2020 Lexus NX 300h. As a first time Lexus buyer he provided an amazing customer service experience.. Proving what top notch customer service is all about and the higher level of service Johnson Lexus provides to it's customers. I know Eryk is there for me if I have any questions or need guidance with the features of my Lexus. More