
Johnson Lexus of Durham
Durham, NC
Filter Reviews by Keyword
By Type
Showing 785 reviews
The good, I got the car I wanted. The rest of my experience was a huge waste of time. Spent about three hours, trying to convince me to buy an extended warranty on a Lexus certified p The rest of my experience was a huge waste of time. Spent about three hours, trying to convince me to buy an extended warranty on a Lexus certified preowned that already has an extra warranty. When I got home, I realized that I was overcharged for state sales tax by about $1,500. They finally refunded me my money but it took four months. I judge any business by how they correct problems. I’m going to have to give Johnson Lexus an “F” for problem resolution. The most annoying part was that this was a financial problem which required no investigation. It was obvious, just give me my money back. More
Rudy is very professional. I have been dealing with him for more than 15 years. He’s a true gentleman and more importantly, he is very knowledgeable in his profession. I have been dealing with him for more than 15 years. He’s a true gentleman and more importantly, he is very knowledgeable in his profession. More
The service at Johnson Lexus Durham is always superb and friendly. Kudos to Brenda Lacy in particular. She always treats me like a queen even though my Lexus is over 20 years old and I will likely be dead friendly. Kudos to Brenda Lacy in particular. She always treats me like a queen even though my Lexus is over 20 years old and I will likely be dead before I need to buy a new one. More
The staff is friendly. They go above and beyond. The dealership is clean and bright. You feel as if you’re a part of the family. They go above and beyond. The dealership is clean and bright. You feel as if you’re a part of the family. More
The service is always amazing here. Tyler is the best service advisor I’ve ever had. He always make sure that my vehicle is running top notch by keeping me updated. Tyler is the best service advisor I’ve ever had. He always make sure that my vehicle is running top notch by keeping me updated. More
I had a great experience with Kareem. He paid attention to exactly what I was looking for. The first vehicle Kareem showed me was the one. No need to look any further. He was very patient He paid attention to exactly what I was looking for. The first vehicle Kareem showed me was the one. No need to look any further. He was very patient and kind even assisted with returning my rental car. I most definitely would contact Kareem for any future purchases. He's definitely an asset to the company. If you're ready to make a new purchase ask for Kareem! Thank me later. Signed by A Happy Customer More