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Johnson Lexus of Durham

Durham, NC

4.8
783 Reviews

1013 Southpoint Autopark Blvd

Durham, NC

27713

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Showing 783 reviews

January 02, 2025

The service at Johnson Lexus Durham is always superb and friendly. Kudos to Brenda Lacy in particular. She always treats me like a queen even though my Lexus is over 20 years old and I will likely be dead More

by sae007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Lacy
Jan 03, 2025 -

Johnson Lexus of Durham responded

We're delighted to hear that Brenda and the team at Johnson Lexus of Durham are providing you with such exceptional service! Thank you for sharing your experience, and we look forward to continuing to serve you and your timeless Lexus.

December 27, 2024

The staff is friendly. They go above and beyond. The dealership is clean and bright. You feel as if you’re a part of the family. More

by Neatnana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Lacy
Dec 27, 2024 -

Johnson Lexus of Durham responded

We're delighted to hear that you felt like part of the family at Johnson Lexus of Durham at Southpoint! Thank you for highlighting our friendly staff and welcoming environment. We appreciate your kind words!

December 27, 2024

As always in my experience, Lexus service is outstanding. When needed, I’ll bring my car to you. More

by marcus.marr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Johnson
Dec 27, 2024 -

Johnson Lexus of Durham responded

We are grateful to have earned your loyal business here at Johnson Lexus of Durham at Southpoint, Marcus. Thank you for your support!

December 23, 2024

Excellent service. I was kept well informed and job was well done. Very patient. Thank you! More

by Waverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Dec 23, 2024 -

Johnson Lexus of Durham responded

Waverly, thank you for taking the time to review Johnson Lexus of Durham at Southpoint!

December 21, 2024

I had some issue and they could not work it out. The dealership is not one that I would go to again: More

by Lexusrx
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Corey Martin
Dec 23, 2024 -

Johnson Lexus of Durham responded

I'm sorry to hear about your experience and that we couldn't resolve the issue during your visit. We strive for customer satisfaction, so it's disappointing to know we've fallen short in this instance. If you're open to discussing further or need assistance, please feel free to reach out. Thank you, Anna Haddock - Marketing Coordinator - ahaddock@johnsonautomotive.com

December 21, 2024

Brenda and the whole Service team were fantastic. I highly recommend Johnson Lexus of Durham. More

by david.t.gallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda (Service Dept)
Dec 23, 2024 -

Johnson Lexus of Durham responded

David, thank you for recommending Brenda and the Johnson Lexus of Durham at Southpoint Team!

December 20, 2024

The service is always amazing here. Tyler is the best service advisor I’ve ever had. He always make sure that my vehicle is running top notch by keeping me updated. More

by Cortej90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Alexander
Dec 20, 2024 -

Johnson Lexus of Durham responded

We're delighted to hear that Tyler has been providing you with top-notch service at Johnson Lexus of Durham at Southpoint! Keeping your vehicle in great shape is our priority, and we're glad you're satisfied. Thanks for sharing your experience!

December 16, 2024

I had a great experience with Kareem. He paid attention to exactly what I was looking for. The first vehicle Kareem showed me was the one. No need to look any further. He was very patient More

by Chan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clay Callaway
Dec 16, 2024 -

Johnson Lexus of Durham responded

Chan, we're delighted to hear that Kareem provided such a seamless experience for you at Johnson Lexus of Durham at Southpoint. It's wonderful knowing he was attentive and helpful throughout your visit. Thank you for sharing your positive feedback!

December 12, 2024

Crystal was a pleasure to work with. She was very knowledgeable and helped me quite a bit in picking out a car. She went above and beyond what I would’have expected and even brought the More

by Bkeagy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal was outstanding, Brandon Bennett
Dec 12, 2024 -

Johnson Lexus of Durham responded

Thank you for sharing your experience with Crystal at Johnson Lexus of Durham at Southpoint! It's wonderful to hear she went above and beyond to assist you in finding the perfect car, and we sincerely appreciate your recommendation. Enjoy the ride!

December 04, 2024

I love the service. I am very pleased with my service assistant. Quintin Bellamy . He is so professional and is a hard worker. I also enjoy the waiting area and the sn More

by lavornewalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No Longer employed
Dec 04, 2024 -

Johnson Lexus of Durham responded

We're delighted to hear that Quintin and the team at Johnson Lexus of Durham made your visit enjoyable. Thank you for sharing your experience with us!

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