
Johnson Lexus of Durham
Durham, NC
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Jon is very good He is very kind and warm. He explained well about the deal in my sight. And fast prosessing was pleasant I will recommand this dealership. He is very kind and warm. He explained well about the deal in my sight. And fast prosessing was pleasant I will recommand this dealership. More
Service and Brakes I have no way to rate the quality of the service or the brakes, this review will focus on the communication between Lexus and me. The phone system do I have no way to rate the quality of the service or the brakes, this review will focus on the communication between Lexus and me. The phone system doesn’t work; no messages were received throughout the process. This resulted in a lot of frustration and miscommunication, ie, the service could have been completed by COB Saturday but “the service representatives could not make contact. My own calls to Lexus resulted in connection to a “full” voicemail. The total cost of the service and brakes was unclear and misleading and not consistent with the estimate written on the yellow car loaner form. We have been a customer for many years and this is not the type of service we expect or tolerate from Lexus. More
Sam & Rick are great to work with Would definitely recommend Johnson Lexus of Durham. Sam & Rick were very easy to work with! Got the Certified Lexus for _almost_ the price I was hopin Would definitely recommend Johnson Lexus of Durham. Sam & Rick were very easy to work with! Got the Certified Lexus for _almost_ the price I was hoping (and, considering that I'm cheap, that's saying a lot). More

Sam and the team were great! We had never met but Sam somehow knew it was me coming in the door so he walked right over to greet me. He was awesome. Sam was very helpful during t We had never met but Sam somehow knew it was me coming in the door so he walked right over to greet me. He was awesome. Sam was very helpful during the process (we did everything by internet and phone) so by the time I got to the dealership the car was prepped and ready to go. The finance/paperwork guy, Simon, was also very nice to deal with. Even though the finance process requires a lot of paperwork it was still enjoyable and informative. The technology specialist, Mac, did a very good job showing me all of the car's features and he offered to stay as long as necessary to answer all of my questions. Everyone at the dealership is extremely professional so the entire process is very smooth. I would highly recommend buying your next vehicle from Johnson Lexus in Durham. More

Lexus buying experience A few weeks ago I began my car search evaluating several cars from multiple dealerships but after completing my Lexus test drive decided the ES 350 wa A few weeks ago I began my car search evaluating several cars from multiple dealerships but after completing my Lexus test drive decided the ES 350 was going to be the car for me. The ride was smooth, comfortable and overall quality was impressive. Additionally the Lexus team answered all questions and together developed a deal to meet my budget target. The staff was also very professional, courteous and wanted to make sure my car buying experience was stress free. Many thanks to all involved. More

One of the best Auto buying experiences we've ever had! This was one of the best New Auto buying experiences we've ever had. From the moment we walked in the door to the finish. Our salesman Samuel No was v This was one of the best New Auto buying experiences we've ever had. From the moment we walked in the door to the finish. Our salesman Samuel No was very attentive to what we were looking for! Went in looking for a used vehicle and because of their great December deals we purchased a new Lexus! From the time we entered the door until we finished we were treated like family! Well done Johnson Lexus of Durham!! And Thank you for great service Samuel No! More
New Nx 300 Great experience overall. Every member of the dealership was great to work with. From the salesman to the finance guy. Overall a great experience. Wou Great experience overall. Every member of the dealership was great to work with. From the salesman to the finance guy. Overall a great experience. Would certainly recommend using Johnson Lexus. Looking forward to great service as well More

Lexus LC500 Samuel Ngo was very professional in his interactions with us. He gave us personal car, texted us to keep us informed of status updates, and smoothly Samuel Ngo was very professional in his interactions with us. He gave us personal car, texted us to keep us informed of status updates, and smoothly handled the transaction. I plan on working with Samuel on my future purchases from Lexus. More

First Class Experience I was treated like family the moment I made my first phone call. A very courteous gentleman picked me up at the airport. When I arrived I was greete I was treated like family the moment I made my first phone call. A very courteous gentleman picked me up at the airport. When I arrived I was greeted with a smile. The transaction went smoothly and I left with the quality vehicle we have been searching for months for. Jesse, Sam, Devin, Jaimie, and Azza, thank you for making this a memorable and pleasant experience. More
Two thumbs up! Smooth experience from start to finish. I could not have asked for a better way to buy my first car. Sam was absolutely wonderful and accommodating! Smooth experience from start to finish. I could not have asked for a better way to buy my first car. Sam was absolutely wonderful and accommodating! More