Johnson Lexus of Durham

A word of warning if you plan on purchasing a vehicle here ...a verbal or even a written guarantee on a trade-in value may not be honored. I say this because that is exactly what happened to me two weeks here ...a verbal or even a written guarantee on a trade-in value may not be honored. I say this because that is exactly what happened to me two weeks ago. I do not fault the salesman as I believe he acted in good faith but his sales manager refused to honor my written offer from CarMax. The salesman told me they would honor a written offer from CarMax but not one from Carvanna. In a side note, the CarMax offer was the same one I received from the local Mercedes dealer. I expect dealers to always try and get the upper hand but I have NEVER had one go back on a written guarantee before. I only purchased the car because my wife had already been inside the car (it was for her 70th birthday) since I believed that we had settled the trade-in question. It wasn't the money that upset me so much as the fact they went back on what they told me.. All I can do is to tell everyone I can to beware at this dealership. I can promise that when I buy my car next year, it won't be here!!!! More

We worked with Emily to purchase our vehicle. Throughout the process, Emily was patient, friendly and professional. I would recommend Johnson Lexus of Durham! Throughout the process, Emily was patient, friendly and professional. I would recommend Johnson Lexus of Durham! More

BEST Service around My service advisor TYLER IS VERY GOOD BETTER THAN EXCELLENT KEPT ME INFORM AS WHAT THEY WERE DOING ON MY CAR THE DEALERSHIP IS FIRST CLASS AS WELL AS THE EMPLOYEES THANKS AGAIN FOR GOOD BETTER THAN EXCELLENT KEPT ME INFORM AS WHAT THEY WERE DOING ON MY CAR THE DEALERSHIP IS FIRST CLASS AS WELL AS THE EMPLOYEES THANKS AGAIN FOR HELPING ME TO KEEP MY CAR GOING More

Great service. Service adviser was very helpful. Car was ready when promised. Car was washed during visit. Service adviser was very helpful. Car was ready when promised. Car was washed during visit. More

Always a great experience having service on the car performed at Johnson Lexus - timely, efficient, and a comfortable setting. performed at Johnson Lexus - timely, efficient, and a comfortable setting. More

Buying a car isn’t at the top of my list of favorite things to do, even though the outcome means I usually have a new (to me) vehicle. The whole process usually terrifies me before I even walk in the d things to do, even though the outcome means I usually have a new (to me) vehicle. The whole process usually terrifies me before I even walk in the door because I think of high pressure sales tactics, are they being honest with me, etc. I was appointed a salesman when I made a call to inquire about a Lexus RX350 I saw online - he didn’t come with a referral from a friend, he was a total stranger to me, which heightened my anxiety :). Kareem Wilkin, you’re a superstar! Your patience, your knowledge, your professionalism and your demeanor gives you 5 stars in each category! Thank you for your guidance in helping me make a dream come true. I drove off the lot with tears in my eyes from my whole experience to include the fact that I am now a proud owner of a beautiful newer Lexus RX350 and also that I left my 15 year old Lexus 350 behind (she served me very well, but it was time for me to upgrade myself cuz she would probably have lasted another 10 years or more!). You can’t beat a Lexus and you can’t beat the service that Kareem provides. Kareem, you made buying my new car a wonderful experience and for that I thank you from the tip of my grill to the tail of my bumper! More

Jayda Bettum used car sales what a superstar. Jayda a rookie in the auto industry researched the used BMW I bought in a Lexus dealer. She was able to share the majority of features in this used c Jayda a rookie in the auto industry researched the used BMW I bought in a Lexus dealer. She was able to share the majority of features in this used car, made me comfortable with my purchase and handle all the details from price to warranty extremely professionally. She is someone you want to work with. More

Excellent sales staff and service. All the staff are friendly and professional. My wife and I had a good experience. All the staff are friendly and professional. My wife and I had a good experience. More

Service was excellent. Brandon responded quickly to any questions. Will return to Lexus of Durham. Brandon responded quickly to any questions. Will return to Lexus of Durham. More

Very professional and efficient. I was there to purchase a used Lexus and trade my current car. I drove from Maryland very early in order to arrive by 9:00 am so I could complete t I was there to purchase a used Lexus and trade my current car. I drove from Maryland very early in order to arrive by 9:00 am so I could complete the transaction and get back to Maryland the same day. Steve Weinberg got everything done, and I was heading back to Maryland by 11:30 am. Great dealership! More