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Johnson Lexus of Durham

Durham, NC

4.8
785 Reviews

1013 Southpoint Autopark Blvd

Durham, NC

27713

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Showing 785 reviews

December 12, 2024

Crystal was a pleasure to work with. She was very knowledgeable and helped me quite a bit in picking out a car. She went above and beyond what I would’have expected and even brought the More

by Bkeagy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Crystal was outstanding, Brandon Bennett
Dec 12, 2024 -

Johnson Lexus of Durham responded

Thank you for sharing your experience with Crystal at Johnson Lexus of Durham at Southpoint! It's wonderful to hear she went above and beyond to assist you in finding the perfect car, and we sincerely appreciate your recommendation. Enjoy the ride!

December 04, 2024

I love the service. I am very pleased with my service assistant. Quintin Bellamy . He is so professional and is a hard worker. I also enjoy the waiting area and the sn More

by lavornewalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No Longer employed
Dec 04, 2024 -

Johnson Lexus of Durham responded

We're delighted to hear that Quintin and the team at Johnson Lexus of Durham made your visit enjoyable. Thank you for sharing your experience with us!

December 04, 2024

A word of warning if you plan on purchasing a vehicle here ...a verbal or even a written guarantee on a trade-in value may not be honored. I say this because that is exactly what happened to me two weeks More

by bioteacher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Timothy Carnes
Dec 04, 2024 -

Johnson Lexus of Durham responded

Thank you for sharing your experience with us. It's concerning to hear about the discrepancy in honoring trade-in values, and I apologize for any frustration this caused during what should have been a special purchase. We strive to maintain transparency and trust with our customers, so it's disappointing that we fell short here. If you're open to discussing this further or if there's anything else we can do, please reach out at your convenience. Thank you, Anna Haddock - Marketing Coordinator - ahaddock@johnsonautomotive.com

Dec 06, 2024 -

bioteacher responded

Ms. Haddock, although I appreciate your taking the time to respond to my review, my issue was not caused by anyone in marketing. It was caused by a sales manager, Mostafa Abou-Auf. This is the person who mislead us on our car deal. This is the person who ruined what should have been a special day for my wife for her 70th birthday. As consumers, we are dependent upon clear and honest communication from merchants. When we predicate our actions upon one clear set of expectations only to discover they have been changed to our detriment by the merchant, the outcome is never pleasant. All I can do is to tell my family members, tell the folks at church, and tell my associates on social media about my experience with Johnson Lexus of Durham. If I can save just one person from facing the humiliation that was foisted on me, then all of this effort would have been worth it. I don't expect anything to come from this. I have seen hundreds of less than favorable reviews about businesses. The response from the owners or their folks always give the same boilerplate response; " we're sorry your experience wasn't up to your expectation" or "give us another try to get it right" or my favorite, "we will share your feedback with our staff and implement new guidelines." I will simply wish you and your family a Merry Christmas and I expect we will be chatting again soon after I post my Google review.

November 24, 2024

We worked with Emily to purchase our vehicle. Throughout the process, Emily was patient, friendly and professional. I would recommend Johnson Lexus of Durham! More

by JoeLexusOwner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Lunsford
Nov 26, 2024 -

Johnson Lexus of Durham responded

Thank you for recommending Johnson Lexus of Durham! We're delighted to hear that Emily provided a patient and professional experience during your vehicle purchase. Enjoy your new ride, and we appreciate the support!

November 08, 2024

BEST Service around My service advisor TYLER IS VERY GOOD BETTER THAN EXCELLENT KEPT ME INFORM AS WHAT THEY WERE DOING ON MY CAR THE DEALERSHIP IS FIRST CLASS AS WELL AS THE EMPLOYEES THANKS AGAIN FOR More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Niemyski, Timothy Carnes
Nov 11, 2024 -

Johnson Lexus of Durham responded

Billy, we're delighted to hear that Tyler and the team at Johnson Lexus of Durham provided you with first-class service. Thank you for your kind words and trust in us! Safe travels ahead!

October 19, 2024

Great service. Service adviser was very helpful. Car was ready when promised. Car was washed during visit. More

by Jimclark530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service adviser
Oct 21, 2024 -

Johnson Lexus of Durham responded

We're delighted to hear you had a great experience at Johnson Lexus of Durham at Southpoint, Jim! Our team is committed to providing helpful service and timely care. Thank you for sharing your feedback, and we look forward to serving you again!

October 15, 2024

Always a great experience having service on the car performed at Johnson Lexus - timely, efficient, and a comfortable setting. More

by monte.welch2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Paul
Oct 16, 2024 -

Johnson Lexus of Durham responded

We're delighted to hear that your service visits at Johnson Lexus of Durham at Southpoint have been timely and efficient. Thank you for sharing your positive experience, and we look forward to welcoming you back!

October 08, 2024

Buying a car isn’t at the top of my list of favorite things to do, even though the outcome means I usually have a new (to me) vehicle. The whole process usually terrifies me before I even walk in the d More

by MJSlieter
Recommend Dealer
Yes
Employees Worked With
Kareem Wilkin
Oct 08, 2024 -

Johnson Lexus of Durham responded

MJSlieter, we're delighted to hear that Kareem made your experience at Johnson Lexus of Durham at Southpoint so memorable! It's fantastic knowing he provided the patience and professionalism you needed. Enjoy every moment with your new Lexus RX 350!

October 07, 2024

Jayda Bettum used car sales what a superstar. Jayda a rookie in the auto industry researched the used BMW I bought in a Lexus dealer. She was able to share the majority of features in this used c More

by Shirley Herrmann
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jayda Bettum & Corin King
Oct 07, 2024 -

Johnson Lexus of Durham responded

Shirley, we're delighted to hear that Jayda provided such a professional and comfortable experience at Johnson Lexus of Durham at Southpoint. Thank you for recognizing her efforts, and enjoy your BMW!

October 07, 2024

Excellent sales staff and service. All the staff are friendly and professional. My wife and I had a good experience. More

by vedennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bennett
Oct 07, 2024 -

Johnson Lexus of Durham responded

Ronald, we're delighted to hear you had a five-star experience with Rico and the team at McGovern Hyundai Brockton! Enjoy your new Hyundai, and thank you for choosing us!

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