Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Johnson Lexus of Durham
Durham, NC
783 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 783 reviews
December 02, 2016
Amazing Experience! Jonathan Foster was amazing in helping me with the purchase of my 2016 GS350! Hands down he provided the best sales experiences I've had with purchasi Jonathan Foster was amazing in helping me with the purchase of my 2016 GS350! Hands down he provided the best sales experiences I've had with purchasing a car. He was attentive, patient, and very helpful with ensuring he met my needs and addressed every question I had with professionalism and honesty. I am so happy this was my first and final stop for the purchase of my new Lexus! More
by Yolanda Williams
Employees Worked With
Jonathan Foster , Jonathan Foster
December 02, 2016
4th car from Johnson Lexus, couldn't be happier! Tim Carnes has been my sales guy from the beginning, never met a salesperson before that really took the time to focus on my car needs. Tim has found Tim Carnes has been my sales guy from the beginning, never met a salesperson before that really took the time to focus on my car needs. Tim has found me great deals on cars that meet my budget. I have been able to drive a nice Lexus car because of Tim! Tim is family to me now and I trust him when he tells me he has the perfect deal for me, because he really does. Tim provides EXCELLENT customer service and ALWAYS puts me first. Every car buying experience has been easy because of Tim! More
by jflorence
Employees Worked With
Tim Carnes, Timothy Carnes
December 02, 2016
Always pleasant to help I enjoyed the business with Jonathan Foster at Lexus. He is always thoughtful and meeting the highest standards. If I need another lexus, I won't hes I enjoyed the business with Jonathan Foster at Lexus. He is always thoughtful and meeting the highest standards. If I need another lexus, I won't hesitate to reach out to Jonathan. Highly recommended! More
by Dayzho
Employees Worked With
Jonathan Foster, Jonathan Foster
December 02, 2016
Chandler Collins thanks for your great service Mr.chandler was kind,friendly,and helpful and I like he give me,time to make my own Discission in the porches of my beautiful car. Mr.chandler was kind,friendly,and helpful and I like he give me,time to make my own Discission in the porches of my beautiful car. More
by EddieZ
Employees Worked With
Chandler Collins
November 29, 2016
Excellent Customer Service From start to finish the whole process of my purchase was great. My internet salesman Danny J Feagans was amazing. He was very knowledgeable and made From start to finish the whole process of my purchase was great. My internet salesman Danny J Feagans was amazing. He was very knowledgeable and made everything so nice and easy. Best car buying experience ever. Thanks again. More
by ps
Employees Worked With
Danny J Feagans, Danny Feagans
November 20, 2016
I am a Satisfied Customer! Yesterday I made my 1st purchase at Johnson Lexus in Durham NC, I am a previous Lexus owner and wanted to stay with a brand I was familiar with. I was Yesterday I made my 1st purchase at Johnson Lexus in Durham NC, I am a previous Lexus owner and wanted to stay with a brand I was familiar with. I was dreading the purchasing process. However, Danny Feagans made me feel very comfortable. There was no pressure like I have experience with other salespersons. Everything he said he could do happened. I am a Satisfied customer! More
by Immanuel25
Employees Worked With
Daniel (Danny) Feagans, Danny Feagans
September 27, 2016
Amazing Dealership! We bought a 2016 Lexus GX 460 from Johnson Lexus a couple of months ago. The experience could not have been better. This dealership quoted a very fa We bought a 2016 Lexus GX 460 from Johnson Lexus a couple of months ago. The experience could not have been better. This dealership quoted a very fair price for the exact items we desired without trying to up-sell us or pressure us to purchase another vehicle or additional options, they kept us fully informed on the order process and the shipment of the car, they picked us up from the airport when we came to get the car, they were very efficient in the sales consummation and delivery process, and they were extremely pleasant and low key (without pressure) all the while doing everything they promised. We could not have had a better experience! We will definitely purchase from this dealership in the future! More
by JLMarietta
Employees Worked With
Thomas Campbell, Robert Niemyski and Steve Parson, Bob Niemyski
November 27, 2015
Uncertain Business Practices I have dealt with this dealership on two occasions: once, to have my GX 470470 repaired and again to purchase a new RX 350. With respect to the GX 4 I have dealt with this dealership on two occasions: once, to have my GX 470470 repaired and again to purchase a new RX 350. With respect to the GX 470 I had a problem with warning lights and took my car to have it serviced. When I picked the car up, the warning lights were indeed cleared, but came on again before I even got home that very day. I called to complain that very day and got a smooth runaround. Even though I had paid for the repair, they never offered to make it right and I never got an explanation nor a refund. Even so, my wife wanted an RX 350 and still thinking that we could resolve the problem with the GX, I bought one on the last business day of September, 2015. At the conclusion of the paperwork, Dhahran Satterwhite, their financial services manager, sold me an extended warranty for $2,000, assuring me that the money would be promptly refunded in full if I were to decide against the purchase at any time within the first year. The decision to buy the warranty had to be made on that day, however. The following week, I had the opportunity to research their extended warranty and found it to be of insufficient value, so I requested a refund. A week later, I received paperwork to fill out and return, which I did that very day. I waited for two weeks, and called to inquire about my refund. I was assured that I would receive it by the first or second of November. I called again the first week of November, and was told the check was in the mail. I called again and was told, "Any day now! Your check was processed on October 15th." It is now the last day of November and I have seen no sign of my money. Lexus automobiles are quite fine, and the dealership is quite attractive, but to date the quality of their repair work and their lack of follow through and misguided business practices have left me unimpressed. More
by Lexus Buyer
Employees Worked With
Kevin Miles, Dhahran Satterwaite
November 02, 2015
Great Service Very pleasant place to do business. Johnson Lexus of Durham treats their customers like Royalty! They seem to really care about making you a happy c Very pleasant place to do business. Johnson Lexus of Durham treats their customers like Royalty! They seem to really care about making you a happy customer More
by BIvey
Employees Worked With
Abby Stancil
November 01, 2015
Disappointed I bought a Brand New RC-F and it's time for it's first service. I went in for my first service and when I came home, I inspected my car which I always I bought a Brand New RC-F and it's time for it's first service. I went in for my first service and when I came home, I inspected my car which I always do, from top to bottom. I noted that, the Service Dept. "scratched up" the underbody of my new RC-F!!!... This is unacceptable... It needs to be replaced!!!.. More
by me_rcf
Employees Worked With
Kevin M.
