Johnson Subaru of Cary

Great deal We came in just to sit in a car then buy it online. Johnson gave us such a good price we couldn't turn it down. Also, friendly, courteous and helpful. We came in just to sit in a car then buy it online. Johnson gave us such a good price we couldn't turn it down. Also, friendly, courteous and helpful. More

Bring your car, do your own repair I have to admit, Robert the service got set me off. I parked my car. Was sat down in front of Robert who was on the phone with a customer to be chec I have to admit, Robert the service got set me off. I parked my car. Was sat down in front of Robert who was on the phone with a customer to be checked in while two other service guys sat at their desks typing on their computers. I waited about 4 minutes to be acknowledged. Nothing. He then hung up the phone and started typing on his computer. Never once looking at me. He then said "so how arr you today?" and I said "better if you would have acknowledged my existence. Now, instead of saying "I am sorry" he makes excuses. Pet peeve number two. Saying how they usually sit people in the waiting area. Umm, I was checking in. You don't put people who need to check in back in the waiting area first. They had to replace a fuse in my fuse box under warranty. It is literally a 60 second job. I understand there are other people in front of me, but to make me wait an hour for something that didn't require the car to be pulled back. Poor service. I went to the parts counter, got my part, swapped it on in 60 seconds, and was on my way. The service guy was supposed to meet me at my car b/c the parts guy called him, but of course, he was no where to be seen. They still billed subaru for the warranty work. DISHONEST! More

Good Communication and Reasonable Fees Jay kept in touch with me during this major service process on my Outback so that I could make decisions during the service. Deciding how soon to inc Jay kept in touch with me during this major service process on my Outback so that I could make decisions during the service. Deciding how soon to include some of the needed service upgrades along with the pricing helped me to make proper choice based on the tech's evaluation. More

Great Experience! This is my third purchase from Johnson and my first from Subaru. Shayan Samsam has been the employee who I have worked with for each car and will be This is my third purchase from Johnson and my first from Subaru. Shayan Samsam has been the employee who I have worked with for each car and will be the one I go to for cars in the future. I could not recommend him or Johnson higher. Thank you for a great experience! More

Great Service attention and results! I took my car in for an oil and oil filter change, tire rotation, 4-wheel alignment, and rear windshield washer problem. All issues were well taken c I took my car in for an oil and oil filter change, tire rotation, 4-wheel alignment, and rear windshield washer problem. All issues were well taken care of. I am sensitive to my car pulling and this fixed it right up! More

Great Experience buying our first Subaru. Michael Kelly did a great job answering all of our questions and showing us what we needed to know. The car and price were as expected when we arri Michael Kelly did a great job answering all of our questions and showing us what we needed to know. The car and price were as expected when we arrived. We live an hour and a half away so we were pleased that all went as planned. More

Smooth Purchase I visited Johnson Subaru to get information on possibly buying a new Forester. Vince Blackman handled our purchase and Bill Thomas extended an offer I I visited Johnson Subaru to get information on possibly buying a new Forester. Vince Blackman handled our purchase and Bill Thomas extended an offer I found fair. The whole process from start to finish was smooth and well handled. I commend both of them for the way we were treated and the deal we were offered. Thanks! More

Excellence I have brought my Outback to your dealership since new for the recommended service. I'm always greeted immediately followed by a brief chat with the I have brought my Outback to your dealership since new for the recommended service. I'm always greeted immediately followed by a brief chat with the service rep. You have never failed to get it right the first time. I can leave with the confidence that I won't return for 6000 miles. With 60000 miles in two years, I've had many trips to Cary. By the way, your coffee and snacks enhance the experience. More

Subara Forrester 2016 Service I am sure it is no surprise; Nathan Shidler is a STAR! He was a big help during my 12/21 service event. I had a flat tire and Nathan was able to I am sure it is no surprise; Nathan Shidler is a STAR! He was a big help during my 12/21 service event. I had a flat tire and Nathan was able to get me in without an appointment and made arrangements for a loaner car until the service was completed. The flat tire was not able to be repaired because of the location of the bolt and tire wear. A decision was made to replace all four tires and to perform the 30,000 mile service while my vehicle was in the shop. I have been using this Sabaru Service Center location for 7 years and have never had a bad experience. Doug Weatherspoon More

Friendly staff, well-managed facility I purchased from Johnson Subaru because they let me know when they were taking delivery of the car I wanted and then worked with me to ensure I was sa I purchased from Johnson Subaru because they let me know when they were taking delivery of the car I wanted and then worked with me to ensure I was satisfied with the price and options. More