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Johnson Subaru of Cary
Cary, NC
317 Reviews
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Showing 317 reviews
July 15, 2016
A GREAT car-buying experience My wife and I have purchased two Subaru Outback's from Johnson Subaru in Cary and have had nothing but great experiences, both times. We were the old My wife and I have purchased two Subaru Outback's from Johnson Subaru in Cary and have had nothing but great experiences, both times. We were the old-fashioned type of customers who, after visiting almost every new-car dealer in town, just walked in without an appointment and requested a test-drive. The sales person put absolutely no pressure on us to buy but, in both cases, we ended up WANTING to do business with him. When we took one of the cars in for a recall notice, they loaned us a car (a high-priced AUDI) which we kept overnight. I have never had better buying experiences then with Johnston Subaru and certainly plan to buy, again. More
by John Payne
Employees Worked With
Godfrey Akenabor
Helpful December 12, 2015
Happy to sell, won't stand behind warranty for repairs I purchased my 2013 Legacy off the Johnson Subaru showroom floor and it consumes so much oil that the emergency oil light in the dash comes on between I purchased my 2013 Legacy off the Johnson Subaru showroom floor and it consumes so much oil that the emergency oil light in the dash comes on between every oil change. My wife and kids have been stuck on the side of the highway with the oil light on fearing that driving any further would result in catastrophic engine failure due to low engine oil levels. The car was not engineered to use this much oil during ordinary driving conditions and Subaru and Johnson Subaru are simply passing along the future costs of engine repairs to consumers by holding steadfast to their claims that the oil consumption I and many others are experiencing is "normal." I purchased the car on September 15, 2013 and 4 days later (September 19, 2013) Subaru issued TSB Number 02-143-13R which has since been revised with additional recommendations for repairs. The TSB acknowledges an issue with oil consumption in the 2.5L FB engine which is in my vehicle. The repair protocols outlined in the TSB were obviously not the result of a 4 day investigation into the problem. The problem existed for many months in the 2013 model year Legacy I own, and the same problem has existed for years in previous Forester models. There is a problem in either the quality control or in design which is a manufacturing defect and the TSB states the fix is extensive, which translates into "expensive" and Subaru is more than happy to pass that expense along to me by holding fast to false statements that the oil consumption I'm experiencing is "normal." I seek to purchase vehicles that last. I feel like the car and reputation of Subaru quality has been misrepresented...I'd go so far as to say I have been lied to. Further, I am getting the run around from Johnson Subaru and obviously customer service is not a priority because they could care less. The Service Manager called me twice, once asking me if I'd like a new engine put in my car, to which I replied, "yes." He said he'd be happy to do that if he could find a way for Subaru to pay for it. I asked him to get back to me by the end of the week with an update and I never heard back from him again. I am completely dissatisfied with my vehicle and the response from Subaru and Johnson Subaru. There is nothing normal about the oil consumption I am experiencing and the issued TSB tells me that Subaru recognizes there to be a manufacturing defect for which they are unwilling to take any responsibility due to the expensive nature of repairs. I have been contacted by the attorney's leading the class action lawsuit against Subaru for this exact problem, but at this time, do not wish to extend the hassles and frustration I have already experienced. While I like driving the car, Subaru has already missed the mark with me due to their inability to come clean and make the necessary repairs - it's dishonest and I'm tired of the hassle. The car has lost value due to the known oil consumption issues (TSB) which will show up in a CARFAX if I try to sell the vehicle. It would also be unethical for me to sell the vehicle without disclosing the problem to the purchaser. I will not do to another consumer what Subaru has done to me...it's just wrong! Therefore I am left with only one viable option right now, which is to sell the car back to Subaru at a fair market price. I will let consumers know if Johnson Subaru or Subaru America agree to this solution. More
by JoeM
Employees Worked With
Service Technicians, Service Manager, Subaru America customer service
November 12, 2015
Who Pays Window Sticker for a New Car! Was considering purchasing a new Subaru XV Crosstrek Hybrid, initially dealt with the Business Development Specialist by email. Set an appointment ti Was considering purchasing a new Subaru XV Crosstrek Hybrid, initially dealt with the Business Development Specialist by email. Set an appointment time to look at the vehicle, got there, the vehicle was not on location and no record of my appointment. Vehicle was located and brought to dealership for me to look at. After looking at said vehicle, I decided it was not the right vehicle for me. I did see an Subaru Outback that I liked, but it had been sold, so the sales rep had to go off-site again to bring one for me to look at. Test drive was ok, told the sales rep I would get back with the Business Development Specialist the next day and gave him the odometer reading and VIN # for the car I would potentially be trading in, along with my business card. Exchanging emails the following day, the BDS said they would put some numbers together and email them to me. About 6 hours later, I received an email giving me a figure for my potential trade ( a figure that I had already gotten off KBB.com ) and giving me a selling price for the Outback that was full window sticker plus tax, tags, and doc fees. I had researched the Outback on TrueCar.com and the figures as to what they were selling for was definitely not window sticker. Who pays window sticker? I couldnt believe it, along with the fact that it took them 6 hours to put together some numbers that I could have put together in 5 minutes. If Johnson Subaru treats all potential customers this way, I don't know how they stay in business! More
by MWilley1962
Employees Worked With
Roth Prom, Mike Kelly
October 29, 2015
Great Experience Buying A New WRX I emailed Johnson Subaru in regards to a 2016 WRX and they were quick to responds. Michaela got my initial details down and transferred me to Vincent. I emailed Johnson Subaru in regards to a 2016 WRX and they were quick to responds. Michaela got my initial details down and transferred me to Vincent. We were able to work out a price through email and even get approval for a finance rate ahead of time. I drove over to the dealership and dropped of my trade and everyone was very pleasant. I met Braden in the finance office to finish off the paperwork and we were done quickly. I was in my new car driving off the lot in less than 30 minutes after arriving. I drove 80 miles in order to buy from Johnson Subaru and would do it again. More
by WRBFA
Employees Worked With
Vincent, Michaela, Braden
August 22, 2015
Terrible Customer Service! For six straight days, I tried to arrange the test drive/purchase of a CPO vehicle that caught my eye online. Despite having my credit application su For six straight days, I tried to arrange the test drive/purchase of a CPO vehicle that caught my eye online. Despite having my credit application submitted and approved, I was consistently given the runaround. During multiple telephone conversations with two different salespeople, each of them tried to convince me to put a deposit on the vehicle without being able to tell me anything regarding the price. Each time I tried to talk specifics, they said that they had to get more information or would have someone in finance call me. Only to not return my calls as promised. I'm familiar with salesmanship, but this was just incompetence. Beware. More
by CarGuy
Employees Worked With
Adrienna Earp, Roth Prom
April 06, 2015
Shameful service! I have never had a worse car buying experience in my life! First, I had to wait 6 hours to actually buy my car because other customers were continuou I have never had a worse car buying experience in my life! First, I had to wait 6 hours to actually buy my car because other customers were continuously put in front of me in the finance department. I complained and was given a free oil change to compensate. Next, I take my 2015 Crosstrek in to have the Navigation system I already paid for installed and find out NO NAV SYSTEM EXISTS FOR THE 2015! I had to fight to get a $1750 refund check cut and delivered to me. NOW, I have bill collectors calling my house because my trade-in from 3 weeks ago has not been paid off and my previous loan is delinquent. I HAVE HAD TO COMPLAIN TO THE GENERAL MANAGER AGAIN! There is no excuse for this poor and pathetic service. I would never recommend Johnson Subaru to anyone. This whole experience has been a total mess! More
by LACrosstrek
Employees Worked With
Scott Minervini
March 06, 2015
Exceptional Service I am very pleased with the exceptional service I received from Johnson Subaru of Cary. It was a pleasant experience. I would highly recommend them. I am very pleased with the exceptional service I received from Johnson Subaru of Cary. It was a pleasant experience. I would highly recommend them. I did my research and home work. Subaru is a very reliable car and yet not as expensive as other vehicles. Special thanks to Bill Thomas, Brian Wilson, Braden Wilkerson and Denise Vargus. You all are wonderful. You made it possible for me to purchase a brand new 2015 Subaru. I love my silver Forester. Thank you. More
by consumerbee
Employees Worked With
Bill Thomas, Brian Wilson
