Johnstons Subaru
Middletown, NY
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171 Reviews of Johnstons Subaru
As an older woman, I was expecting a negative visit to the showroom. Therefore, I walked in with an attitude at the onset. Frank understood and respected my request to walk around the showroom without sal the showroom. Therefore, I walked in with an attitude at the onset. Frank understood and respected my request to walk around the showroom without salesman intervention. That meant a lot to me. It gave me a chance to narrow down the choices of models. Then I approached Frank with many questions, all of which he answered very honestly. I was not interested in style or color, but in safety. After deciding on Subaru Forester, he walked me through the paperwork. Mike in financing also explained everything very succinctly. Zach explained the technology of the car( it really is a spaceship!!). No question was too much for him and I had 2 legal pages of questions!!!! He assured me that I could call at ANY time for tech support!!! I walked into Subaru with a negative attitude and walked out feeling as though I had made 3 new friends who would support me through any car situations. I cannot relate in words how impressed and relieved I am to have met such a wonderful team of people. If you want a positive experience buying or leasing a car, Johnston’s Subaru is the way to go!!! Happy Driving!!!! In addition, they are very community oriented. I am a dog person and they are very active in animal adoptions and pet welfare. My kind of people!!!!! More
Really good on taking care of the problem with our car. These people are truly great to work with and I look forward to having them service our car in the future. Thank you These people are truly great to work with and I look forward to having them service our car in the future. Thank you More
The sales department is fine. The service department not so much. The service department seems to think that there is no need to worry how long a repair takes because they gave a The service department not so much. The service department seems to think that there is no need to worry how long a repair takes because they gave a loaner (had to involve the manager (Maureen was great) to escalate things More
Love Johnstons Subaru! I had an amazing buying experience here and my service appointment was just as wonderful. They are friendly, supportive, funny, efficient, and knowle I had an amazing buying experience here and my service appointment was just as wonderful. They are friendly, supportive, funny, efficient, and knowledgeable. The camaraderie of this dealership is truly felt in everything they do. I cannot recommend them enough. More
Would highly recommend Johnston's for service and sales. They went the extra mile to work with us about finding the right vehicle and financing options. They went the extra mile to work with us about finding the right vehicle and financing options. More

