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Johnstons Subaru

Middletown, NY

4.8
171 Reviews

3480 US-6

Middletown, NY

10940

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171 Reviews of Johnstons Subaru

October 03, 2026

As an older woman, I was expecting a negative visit to the showroom. Therefore, I walked in with an attitude at the onset. Frank understood and respected my request to walk around the showroom without sal More

by Stanz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank, Zach, Mike
Oct 03, 2026 -

Johnstons Subaru responded

Your feedback is music to our ears, Stanz! We're delighted Frank, Mike, and Zach turned your visit around and made you feel right at home. Thank you for choosing Johnstons Subaru and for supporting our community efforts. Safe travels in your new Subaru Forester!

September 30, 2026

Really good on taking care of the problem with our car. These people are truly great to work with and I look forward to having them service our car in the future. Thank you More

by Tmvanstrander56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Wilkins, Michelle Dilullo
Sep 30, 2026 -

Johnstons Subaru responded

Thank you for choosing Johnstons Subaru and for sharing your feedback. It was our pleasure to assist you and we look forward to working with you again in the future! Safe travels!

August 14, 2026

They worked hard to find the right car for what i needed and what fit my budget. More

by Claire
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek and mike
Aug 17, 2026 -

Johnstons Subaru responded

Claire, we are glad to hear that we found you a vehicle within your budget! Thanks for choosing Johnstons Subaru.

July 30, 2026

Dani at Johnstons Subaru provides amazing customer service! She is tremendously knowledgeable and answers all my questions. More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dani, Michelle Dilullo
Jul 30, 2026 -

Johnstons Subaru responded

We are so appreciative of your thoughtful review, CJ! It is wonderful to hear that Dani left such a great impression. All of us at Johnstons Subaru are wishing you many safe and happy miles ahead!

July 22, 2026

The sales department is fine. The service department not so much. The service department seems to think that there is no need to worry how long a repair takes because they gave a More

by Vjwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget
Sep 03, 2026 -

Johnstons Subaru responded

Thank you for sharing your feedback. We’re glad to hear you had a good experience with Maureen and our sales team, but sorry for the delay during your service appointment. Your concerns will be addressed for improvement. Thank you, Julie Hernandez - Service Manager - julie_hernandez@johnstonssubaru.com

July 17, 2026

All staff at johnstons Subaru has always been knowlegeable and helpful. I enjoy talking to each of them and answering all my questions: More

by lrozos22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Dilullo
Jul 20, 2026 -

Johnstons Subaru responded

Thank you for sharing your positive feedback about the helpfulness and knowledge of our team at Johnstons Subaru. We truly appreciate your business and look forward to serving you again.

July 16, 2026

Frank was the best car salesman that we ever encountered he was very knowledgeable and professional and polite More

by Jpfsenior
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Dilullo
July 06, 2026

My visit was very comfortable All people were so very pleasant I sure will be coming back for service Thank you Nick Borisewich More

by nborisewich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Dilullo
Jul 07, 2026 -

Johnstons Subaru responded

Nick, thank you for choosing Johnstons Subaru and sharing your experience! We're committed to providing comfortable and pleasant visits for every customer. We look forward to your next service visit! Safe travels!

June 17, 2026

Love Johnstons Subaru! I had an amazing buying experience here and my service appointment was just as wonderful. They are friendly, supportive, funny, efficient, and knowle More

by SamB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William, Mike
Jun 17, 2026 -

Johnstons Subaru responded

Thanks, Sam! We're delighted to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we look forward to helping you with any future needs. Safe travels! -Johnstons Subaru

June 14, 2026

Would highly recommend Johnston's for service and sales. They went the extra mile to work with us about finding the right vehicle and financing options. More

by janal97
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Neal Mike Nazzaro, Michelle Dilullo
Jun 15, 2026 -

Johnstons Subaru responded

Thank you for your recommendation and fantastic review of our team! We are so glad you trust the Johnstons Subaru team with your business! Enjoy your new ride!

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