Johnstons Subaru

Very good & helpful! Was the Best car dealership experience ever!!😊 Roger made everything seem so easy & I wasn't there all day! Very nice explained everything to me. E Was the Best car dealership experience ever!!😊 Roger made everything seem so easy & I wasn't there all day! Very nice explained everything to me. Everyone was very courteous to me. Overall it was a Great experience. I recommend everyone to come in!! More

They're just trying to steal money from you/not even car dea Terrible dealer. Our family has owned 4 Subarus in the household in the past 6-7 years and trusts the cars so we're forced to see the dealerships. Whe Terrible dealer. Our family has owned 4 Subarus in the household in the past 6-7 years and trusts the cars so we're forced to see the dealerships. When my father went to take a tour of a used 2014 Wrx, you wouldn't believe how bad Johnston's was or how difficult to deal with they can be. First he makes an appointment for 6:30 pm where I know that may be late, but they had all day to see this appointment online and get the car ready, but it is what it is and when he showed up it was not only not out front or in the main lot ready, it is 4 cars deep behind the building where the dealer told him they could not retrieve it tonite to test drive, even though he made the appointment. This was all besides the plenty of times we have been by to notice that you have to drag an associate out of their chair to get their attention because they're always "too busy" or inside without a customer.(This is for the SALES STAFF, the SERVICE AND RECEPTION IS AND HAS BEEN GREAT) Now onto the car itself... He went to check out the used 14 Wrx to upgrade from an 09 wrx and as he is finally going over the car (on paper)with a sales associate, he looks over the carfax and thinks the car is perfect. With the carfax and no problems, the car should be fine... But no as the dealer and my father start to look over the service records he notices MAJOR records that the sales associate did not see and had never known of, at least seemingly to my father's knowledge, that it says the transmission on the car had been replaced but it was not stated on the carfax. This was brought up as a question and the dealer seemed very questionable until he asked their mechanic who undoubtedly assured him it had a brand new transmission. This was also a note on the service record right before it states the car had a running problem where it could not be put into 5th gear and then no issues or problems were address or fixed according to any of the records. This was also along with various notes such as missing turbo heat shield, missing wires etc. The car is a sports car so small discrepancies are understandable, but none of these are. Then to make matters worse the associate and my father start to go over numbers for a trade in on his vehicle which he has every single record from a Subaru dealer since he bought the car and all the regular maintenance done on a commuter only car in great condition besides scratches to the interior of the trunk and was offered $2000 less than the Kelly Blue Book value for a "good" trade in and $1500 less than what was offered at Bill Kolb Jr Subaru the night before. Even worse.... They started to talk about how the car would be to buy outright in which my father had known the price monthly before coming so he couldn't be swindled or tricked, and the number was $80 a month higher by the associate and my father knew he was wrong. He questioned him until the associate checked his numbers with another associated or whoever it was to confirm my father's numbers were right. So please do not come here, they will first ignore you, then try to trick you, then tell you you're wrong and tell you what you have is worthless! And sometimes they put whatever picture they want up online for the car and end up having a picture of a wrx with the big hood scoop under the 2.0i impreza! I know because I've been looking for deals for years. More

Love my Subaru I went to pick my daughter up from her service appointment at this dealership. She loves her Subaru ! I had been driving a 2013 Ford Escape and had be I went to pick my daughter up from her service appointment at this dealership. She loves her Subaru ! I had been driving a 2013 Ford Escape and had been having countless issues with it breaking down on the highway. My daughter convinced me to just test drive the 2016 Outback. I was lucky enough to have Dylan take me on that drive! His knowledgable, no pressure help really made me get rid of my ford and into a Subaru! He was really terrific! And now, I have to say.. I love the car! He showed me what a good car it was, and every day and road trip proves him right! And Karen sealed the financing with expert ability! Thank you! More

Dylan Vitale is the man! I went to Subaru with the intentions of having the oil changed on my 2014 Legacy Limited. While I loved my Legacy if found that I needed something mo I went to Subaru with the intentions of having the oil changed on my 2014 Legacy Limited. While I loved my Legacy if found that I needed something more utilitarian. I then went to someone in finance and asked her if there was a possibility of turning my lease in early. She told me that I could do that and introduced me to Dylan Vitale. Dylan asked me what I was interested in and I told him that the Outback seemed to be a better fit for me. He showed me a car that was on the lot, which I fell in love with, and he started to crunch numbers. He came up with a figure that was beyond what I was willing to pay so I told him basically thanks but no thanks. Dylan then told me in a very professional way that the numbers that he gave me was all that he could do but if I was interested he could go to someone at a higher level to see if they could do better. In a few minutes he came back with another offer that was within my ball park. If Dylan had been pushy I would never had stuck around. He was professional and accurate with his figures. After I decided to accept the offer Dylan handled everything else as calmly and a quickly as possible. In addition to Dylan, and forgive me for not remembering other names of the people that assisted me while I was there, everyone that I dealt with was absolutely top notch. This was the 4th car that I either purchased or leased from Subaru, (2) of which were under the ownership of Johnston. As far as I am concerned I will be back again in the future to purchase again. Thank you Johnston's! More

So happy with my new Subaru Outback! Dylan Vitale provided excellent customer service for me today and went above and beyond the call of duty. I had a very pleasant experience working wit Dylan Vitale provided excellent customer service for me today and went above and beyond the call of duty. I had a very pleasant experience working with him. I would highly recommend him and Johnstons Subaru. More

Vehicle Purchase I was considering purchasing a Subaru Legacy and went to Johnston's to test drive one. I was greeted at the door by a most accommodating young man, D I was considering purchasing a Subaru Legacy and went to Johnston's to test drive one. I was greeted at the door by a most accommodating young man, Dylan Vitale. He listened to my concerns and WAS NOT PUSHY, which I liked. Dylan was well informed, and offered me what I believe to be a fair price, on a certified used Legacy, without any haggling. He was very polite, patient, and explained things well. I have only had the car for two weeks, and have called Dylan subsequently with silly questions. He has promptly replied and continues to be most helpful. So far, I have only positive things to say about my dealings with Johnston's. I would rate Dylan as an excellent salesman, and Ray in finance as equally professional , but since my experience has been limited, I am (for now) withholding a 5 star rating of the entire dealership. More

Dylan was great! Highly recommended Great help, down to earth and not like other car salesman. Would highly recommend him over others. Defiantly worth a stop in to talk to Dylan. Great help, down to earth and not like other car salesman. Would highly recommend him over others. Defiantly worth a stop in to talk to Dylan. More

Wow! Dylan Vitale is the best! While not having purchased a car in ten years, I did my research and knew I wanted a Subaru Impreza. I went straight to Johnstons and was introduced While not having purchased a car in ten years, I did my research and knew I wanted a Subaru Impreza. I went straight to Johnstons and was introduced to Dylan Vitale, who sold me my amazing, beautiful Subaru Impreza. I test drove on a Thursday evening and was driving my new car off the lot by Saturday morning! Dylan's sales approach is extremely informative, no-pressure, friendly and helpful. He followed up with me very soon after my purchase and I know I can contact him with any questions I may have at any time. He even set up my first service appointment for the future! After a month of owning this wonderful car, I am still pinching myself as a reminder that this isn't a dream, it's really my car! I would highly recommend Dylan Vitale and Johnstons Subaru to anyone looking to purchase or lease a Subaru. You won't be sorry! More

Great experience We had to get our Forester engine replaced under warranty. They had the engine in only 2 days. We got a loaner of our choice, a crosstrek no questions We had to get our Forester engine replaced under warranty. They had the engine in only 2 days. We got a loaner of our choice, a crosstrek no questions asked. 5 days later the engine is installed and we were on our way home. Everyone is very helpful that works there. I recommend Johnstons subaru to all my friends. More