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Johnstons Toyota

New Hampton, NY

4.8
1,420 Reviews
Johnstons Toyota is one of the OLDEST family-owned Toyota dealership in the United States. Winner of the prestigious Toyota President's Award 19 times is a testament to their outstanding customer service! Johnstons has an outstanding stock of new Toyota vehicles to choose from. They also sell high-quality used vehicles from Toyota to Hyundai. Johnstons award winning service department can also service any vehicle you own! Check them out at www.johnstonstoyota.com
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5021 New York 17M

New Hampton, NY

10958

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Showing 1,420 reviews

April 20, 2025

The service is excellent. The staff listens to everything i am telling them. My Toyota always drives beautifully when i leave. Carlos and Camryn are great. More

by Wmlcreek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Edwards
Apr 21, 2025 -

Johnstons Toyota responded

It's wonderful to hear that Carlos and Camryn provided excellent service at Johnstons Toyota. We're glad your Toyota is driving beautifully after each visit! Thanks for sharing your experience with us.

April 17, 2025

Spoke to Ryan over the phone for a used Toyota Tacoma. Not only did they jack up the numbers from their websites online price, they told me I was 30k negative on my car where as everywhere else I was 16-1 More

by zaidenrk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ryan Alattar
Apr 18, 2025 -

Johnstons Toyota responded

It's disappointing to hear about your experience with us, especially given your extensive car-buying background, Zaiden. We strive for transparency and timely communication, so it's concerning that we fell short in this instance. Your feedback is invaluable as it helps us improve our processes and service quality. If you're open to discussing this further or have any additional concerns, please feel free to reach out directly. Thank you for bringing this to our attention.

April 13, 2025

We again returned to Johnstons Toyota when looking for a new car! And this is the second car with Kelvin Guiguyadeen! He always makes it a comfortable and easy experience. With everything explained. Then More

by Joeandgail.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Manny covered everything! And a special thank you to Brian for his EXCELLENT videos! , Kelvin Guyadeen
Apr 14, 2025 -

Johnstons Toyota responded

It's fantastic to hear that Kelvin and Manny made your experience at Johnstons Toyota smooth and enjoyable once again. We appreciate your continued trust in us for your car needs! Enjoy the new ride!

April 12, 2025

Got the exact 2025 Camry that I was looking for, thanks to Salesman Moises. He answered any questions I had and was very friendly, as was the other staff I dealt with in the finance department. More

by Justin G
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moises Arias, Emanuel Skouloudis
Apr 14, 2025 -

Johnstons Toyota responded

Justin, we're delighted to hear that Moises and our team at Johnstons Toyota helped you find the perfect 2025 Toyota Camry! Thank you for sharing your positive experience with us. Enjoy every mile in your new ride!

April 12, 2025

Johnston toyota rep Ronald was very informative about the needs of my car. I will return for future service. More

by Tj.3005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald
Apr 14, 2025 -

Johnstons Toyota responded

We're delighted to hear that Ronald provided you with informative service at Johnstons Toyota. We look forward to welcoming you back for future visits!

April 11, 2025

Service was quick and was provided in a friendly, helpful manner. Anthony was especially attentive and helpful. More

by Work4tolerance
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 14, 2025 -

Johnstons Toyota responded

Thank you for sharing your experience with us at Johnstons Toyota! We're pleased to hear that Anthony and the team provided quick and friendly service. We look forward to serving you again in the future!

April 11, 2025

Had a great experience at this dealership . We had used this dealership before years ago . Happy with our purchase .again. Truthful responsible and honest . Trade in was very smooth ! We wi More

by law.jn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emanuel A+ , Gabriella Ward, Marc Binford
Apr 14, 2025 -

Johnstons Toyota responded

Thank you for choosing Johnstons Toyota once again! We're delighted to hear that your experience was smooth and honest, especially with the trade-in process. We look forward to continuing our relationship and servicing your Tundra in the future!

April 04, 2025

My car purchase experience with Johnston’s Toyota and specifically with CJ Cabral was Awesome! He was knowledgeable, efficient with discussions, clear with explanations specific to the RAV4 model and the More

by Patrice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rivera, CJ Cabral
Apr 14, 2025 -

Johnstons Toyota responded

Patrice, we're delighted to hear that CJ made your car purchase experience awesome at Johnstons Toyota! Thank you for sharing such positive feedback about the process and our team. Enjoy your new Toyota RAV4!

April 01, 2025

I had a good experience with the purchase of my new Tacoma.CJ was my dealer and he was very Professional. I felt I got a great deal on my trade-in and also on my purchase of my 2024 Tacoma… More

by stevewoje
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CJ Cabral
Apr 14, 2025 -

Johnstons Toyota responded

Steve, we're delighted to hear that CJ provided you with a professional experience at Johnstons Toyota and helped secure a great deal on your new Tacoma. Enjoy the ride!

March 30, 2025

Nice service center bur slow doing a new car service. And it looked like all services going on More

by Afitz1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 14, 2025 -

Johnstons Toyota responded

Thank you for this review of Johnstons Toyota! We strive for timely service and apologize for any delay during your recent experience. We appreciate your feedback, and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Take care!