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Johnstons Toyota

New Hampton, NY

4.9
1,521 Reviews
Johnstons Toyota is one of the OLDEST family-owned Toyota dealership in the United States. Winner of the prestigious Toyota President's Award 19 times is a testament to their outstanding customer service! Johnstons has an outstanding stock of new Toyota vehicles to choose from. They also sell high-quality used vehicles from Toyota to Hyundai. Johnstons award winning service department can also service any vehicle you own! Check them out at www.johnstonstoyota.com
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5021 New York 17M

New Hampton, NY

10958

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Showing 1,521 reviews

June 18, 2026

Judy was very nice and helpful Service was excellent overall. Thank you for all your help More

by Jill
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Recommend Dealer
Yes
Employees Worked With
Judy
Jun 22, 2026 -

Johnstons Toyota responded

Jill, thanks so much for the 5-star review of Johnstons Toyota! Judy will appreciate your kudos.

June 18, 2026

Staff is polite, attentive, and keep you informed thru out the entire service visit, personally or via phone, until service is complete. In my recent visit Stephen Keaton was a pleasure to deal with as i More

by Fhlasatk
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Stephen Keahon
Jun 18, 2026 -

Johnstons Toyota responded

Thanks for sharing your experience with Stephen and our team! We appreciate your feedback and look forward to your next visit. See you next time! -Johnstons Toyota

June 15, 2026

Everybody was friendly, very helpful through the whole process. It was a recall I went for wasn’t sure about any of it helped me understand they found a problem that I was not even notified about in any w More

by bcagg63
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Yes
Employees Worked With
Sam Gordon
Jun 16, 2026 -

Johnstons Toyota responded

Thank you for your kind words! We're so glad our team took care of everything during your visit and made the process seamless. Safe travels back to Pennsylvania! - The Johnstons Toyota Team

June 13, 2026

Madison was an excellent help throughout my purchase experience going above and beyond to make it a breeze and getting me back on the road in a timely manner More

by Rob kelly
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Recommend Dealer
Yes
Employees Worked With
Madison stretz
Jun 15, 2026 -

Johnstons Toyota responded

It's fantastic to hear Madison made the process smooth and efficient! Thank you for choosing Johnstons Toyota, Rob. Enjoy the ride!

June 09, 2026

You folks have been great - I have issues with the Regional Office - and the recall system - My vehicle has no brake lights or blinker on my right rear - which is a major SAFETY ISSUE - other than wan More

by Law
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Recommend Dealer
Yes
Employees Worked With
Mark Judy Dave mark,Judy Dave ,and The hanson young fellow in the Notth office
Jun 09, 2026 -

Johnstons Toyota responded

We apologize for the frustrations you've faced with your vehicle. It's great to know Dave is aware and involved. Thank you for choosing Johnstons Toyota, and we hope to resolve this quickly for you!

Jun 09, 2026 -

Law responded

Thank You

June 08, 2026

I’ve been a customer of Johnstons Toyota for over 20 years. As a family we have serviced eight vehicles during that time. Grateful for the service department for their help especially Anthony C. Who hel More

by billM
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Recommend Dealer
Yes
Employees Worked With
Anthony Casella
Jun 09, 2026 -

Johnstons Toyota responded

Hi Bill, thank you so much for sharing your feedback about Anthony and the team! We really appreciate your loyalty over the years, and we look forward to serving you and your family in the future at Johnstons Toyota.

June 05, 2026

ALWAYS EXCELLENT SERVICE AS USUAL. GREAT CUSTOMER SERVICE AND COMMUNICATION.NEVER UNSATISFIED WITH ALL SERVICE PROVIDED More

by carpetmanny
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Recommend Dealer
Yes
Employees Worked With
ED AND RONALD
Jun 08, 2026 -

Johnstons Toyota responded

Thank you for trusting our team! It's always a pleasure to serve you. We hope to welcome you back to Johnstons Toyota next time, Manny!

June 03, 2026

Kevin kept us well informed and was very professional. Didn’t push any extra services but gave us options. More

by rasimpson8
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Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 04, 2026 -

Johnstons Toyota responded

We’re happy you’re satisfied! It’s wonderful to know Kevin kept you informed and respected your choices. We’ll share this with our team and we hope to welcome you back to Johnstons Toyota!

May 31, 2026

Friendly, helpful and wonderful thank you for a wonderful experience I highly recommend them thanks again. More

by Pickturman
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Recommend Dealer
Yes
Employees Worked With
Natasha and Luis
Jun 02, 2026 -

Johnstons Toyota responded

We're so grateful for your recommendation! We love sharing kind words with our team, and we thank you for choosing Johnstons Toyota!

May 31, 2026

Friendly I no pressure our salesman Kelvin was informative and made leasing our Toyota a pleasant experience More

by Theresa
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Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Kelvin Guyadeen, Gabby Ward
Jun 01, 2026 -

Johnstons Toyota responded

Theresa, we love to hear that Kelvin and our team made your leasing experience pressure-free and enjoyable! Thank you for choosing Johnstons Toyota and for sharing your feedback. Enjoy your new Toyota!