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Johnstons Toyota
New Hampton, NY
1,514 Reviews
Johnstons Toyota is one of the OLDEST family-owned Toyota dealership in the United States. Winner of the prestigious Toyota President's Award 19 times is a testament to their outstanding customer service! Johnstons has an outstanding stock of new Toyota vehicles to choose from. They also sell high-quality used vehicles from Toyota to Hyundai. Johnstons award winning service department can also service any vehicle you own! Check them out at www.johnstonstoyota.com
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 AM
Sunday Closed
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Showing 1,514 reviews
May 29, 2026
The most unethical business I have ever dealt with. They gave me a price on a new vehicle which was also listed on the Toyota.com Inventory search. Their Sales Manager SIGNED a purchase agreement with They gave me a price on a new vehicle which was also listed on the Toyota.com Inventory search. Their Sales Manager SIGNED a purchase agreement with the advertised sales price. I put down a deposit on the vehicle. After waiting three weeks, the vehicle arrived. When I went in to complete the purchase, Steve Johnston, Sales Manager, refused to sell me the vehicle for the advertised price that had been signed by another manager. They refused to sell the vehicle below MSRP. I would unequivocally NOT recommend anyone DO BUSINESS with Johnston’s Toyota. More
by cj34
Employees Worked With
Steve Johnston
May 29, 2026
Natacha made my experience at the Toyota dealership smooth, stress-free, and enjoyable from start to finish. She was professional, knowledgeable, patient, and genuinely cared about helping me find the smooth, stress-free, and enjoyable from start to finish. She was professional, knowledgeable, patient, and genuinely cared about helping me find the right vehicle without any pressure. She answered all my questions clearly and kept me informed throughout the process. I truly appreciated her excellent customer service and positive attitude. I highly recommend asking for Natacha if you’re visiting the dealership! More
by Juliogonzal93
Employees Worked With
Natacha
May 13, 2026
Johnstons Toyota made my shopping experience easy. Marc Binford was my sales consultant and I would recommend him to anybody looking for a new car. I am not knowledgeable with cars and he was patient Marc Binford was my sales consultant and I would recommend him to anybody looking for a new car. I am not knowledgeable with cars and he was patient and so helpful in helping me decide which car fit my lifestyle and needs. I test drove different vehicles before making my decision. Marc helped me through the process and I love my new Toyota corolla Cross. I’m sure my Toyota will last a very long time but I will return in the future and hopefully Marc will still be there. Thank you Marc !!!😊 More
by katod2
Employees Worked With
Marc Binford
May 03, 2026
Anthony was excellent and very professional and helpful and when I got there the mechanic that was going to work on my car came over to meet me and look at my car. and when I got there the mechanic that was going to work on my car came over to meet me and look at my car. More
by rkjklife
Employees Worked With
Anthony and the mechanic both were excellent
May 03, 2026
Having to service four Toyotas for my family at Johnstons Toyota is a pleasure with Anthony’s help. He keeps me updated on repairs and future services needed. The techs always do a great job on the vehicles. Toyota is a pleasure with Anthony’s help. He keeps me updated on repairs and future services needed. The techs always do a great job on the vehicles. More
by billM
Employees Worked With
Anthony C.
