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Johnstons Toyota

New Hampton, NY

4.9
1,517 Reviews
Johnstons Toyota is one of the OLDEST family-owned Toyota dealership in the United States. Winner of the prestigious Toyota President's Award 19 times is a testament to their outstanding customer service! Johnstons has an outstanding stock of new Toyota vehicles to choose from. They also sell high-quality used vehicles from Toyota to Hyundai. Johnstons award winning service department can also service any vehicle you own! Check them out at www.johnstonstoyota.com
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5021 New York 17M

New Hampton, NY

10958

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Showing 1,517 reviews

June 09, 2026

You folks have been great - I have issues with the Regional Office - and the recall system - My vehicle has no brake lights or blinker on my right rear - which is a major SAFETY ISSUE - other than wan More

by Law
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Judy Dave mark,Judy Dave ,and The hanson young fellow in the Notth office
Jun 09, 2026 -

Johnstons Toyota responded

We apologize for the frustrations you've faced with your vehicle. It's great to know Dave is aware and involved. Thank you for choosing Johnstons Toyota, and we hope to resolve this quickly for you!

Jun 09, 2026 -

Law responded

Thank You

June 08, 2026

I’ve been a customer of Johnstons Toyota for over 20 years. As a family we have serviced eight vehicles during that time. Grateful for the service department for their help especially Anthony C. Who hel More

by billM
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Anthony Casella
Jun 09, 2026 -

Johnstons Toyota responded

Hi Bill, thank you so much for sharing your feedback about Anthony and the team! We really appreciate your loyalty over the years, and we look forward to serving you and your family in the future at Johnstons Toyota.

June 05, 2026

ALWAYS EXCELLENT SERVICE AS USUAL. GREAT CUSTOMER SERVICE AND COMMUNICATION.NEVER UNSATISFIED WITH ALL SERVICE PROVIDED More

by carpetmanny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ED AND RONALD
Jun 08, 2026 -

Johnstons Toyota responded

Thank you for trusting our team! It's always a pleasure to serve you. We hope to welcome you back to Johnstons Toyota next time, Manny!

June 03, 2026

Kevin kept us well informed and was very professional. Didn’t push any extra services but gave us options. More

by rasimpson8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 04, 2026 -

Johnstons Toyota responded

We’re happy you’re satisfied! It’s wonderful to know Kevin kept you informed and respected your choices. We’ll share this with our team and we hope to welcome you back to Johnstons Toyota!

May 31, 2026

Friendly, helpful and wonderful thank you for a wonderful experience I highly recommend them thanks again. More

by Pickturman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natasha and Luis
Jun 02, 2026 -

Johnstons Toyota responded

We're so grateful for your recommendation! We love sharing kind words with our team, and we thank you for choosing Johnstons Toyota!

May 31, 2026

Friendly I no pressure our salesman Kelvin was informative and made leasing our Toyota a pleasant experience More

by Theresa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelvin Guyadeen, Gabby Ward
Jun 01, 2026 -

Johnstons Toyota responded

Theresa, we love to hear that Kelvin and our team made your leasing experience pressure-free and enjoyable! Thank you for choosing Johnstons Toyota and for sharing your feedback. Enjoy your new Toyota!

May 29, 2026

The most unethical business I have ever dealt with. They gave me a price on a new vehicle which was also listed on the Toyota.com Inventory search. Their Sales Manager SIGNED a purchase agreement with More

by cj34
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Johnston
Jul 13, 2026 -

Johnstons Toyota responded

Chris, we take claims of unethical behavior very seriously and this feedback is concerning to read. We will discuss this review as a team to ensure that this doesn't happen again in the future but we would also like to assist you with the unresolved issues from your visit. Please call me. Thank you, Ed Hartwell - Service and Parts Director - ed_hartwell@johnstonstoyota - 845-374-8600

May 29, 2026

Natacha made my experience at the Toyota dealership smooth, stress-free, and enjoyable from start to finish. She was professional, knowledgeable, patient, and genuinely cared about helping me find the More

by Juliogonzal93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Natacha
May 29, 2026 -

Johnstons Toyota responded

Thank you for sharing your experience with Natacha and our team at Johnstons Toyota! We're so happy to hear that it was stress-free and enjoyable. We truly appreciate your recommendation!

May 16, 2026

Johnston’s Toyota has serviced my car for many years. Thanks to the advisors and technicians teams for doing an excellent job. More

by JM
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Blair
May 17, 2026 -

Johnstons Toyota responded

Thank you for being a loyal customer and for sharing your appreciation for our service team, JM! We look forward to seeing you at your next visit. -Johnstons Toyota

May 13, 2026

Johnstons Toyota made my shopping experience easy. Marc Binford was my sales consultant and I would recommend him to anybody looking for a new car. I am not knowledgeable with cars and he was patient More

by katod2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Binford
May 13, 2026 -

Johnstons Toyota responded

We're delighted to hear Marc made your experience smooth and enjoyable at Johnstons Toyota. Enjoy your new Toyota Corolla Cross -- safe travels!