Back

Johnstons Toyota - Service Center

New Hampton, NY

4.6
156 Reviews

156 Reviews of Johnstons Toyota - Service Center

Sort by
June 28, 2016

Toyota tacoma 2014 I brought my vehicle from your dealership. Engine began making noise. The dealer refuses to take responsibility to either fix, replace or buy back the More

by davidh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Plunkett, Lynn Desmond
August 20, 2015

Service I had an issues with how my service was completed. I spoke to Ryan Dolan Shop Manager and he had the service issues corrected and had my vehicle clean More

by jojo7069
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NAME NOT LISTED, Ryan Dolan
Aug 28, 2015 -

Johnstons Toyota responded

We apologize for the issue that had come up, but we are happy that it got resolved for you. Thank you for the positive review. It is greatly appreciated.

June 27, 2015

Bad Experience with Recall EPS ECU (Power Steering) On 06Jun 2015, I brought a 2015 Toyota Rav4 in for a Toyota recall. It was for the EPS ECU. I was told that the work would take around 2 hours. More

by Gilgamesh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Regina Donovan
March 02, 2015

Mike P. is an outstanding and trustworthy Service Advisor I started going to Johnstons Toyota after being referred by a friend, who spoke very highly of his experience with your Service Advisor, Mike Plunkett More

by mccoydr
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Plunkett
February 07, 2015

Honest mistake??? I brought in my vehicle for its first 5000 mile service to Johnstons Toyota in New Hampton, NY service Department. I specifically wanted to get the oi More

by BB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Russ
July 17, 2014

Very nice people but poor service I've used this dealer for two new cars and one pre owned so I know them well There service department is VERY slow! and somewhat incompetent. Recent More

by ToyotaLovers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pete Sherry, Julie Hernandez, Mike Plunkett, Chris Devos, Todd Irwin, Steve Johnston, Drew Lounsbury, Jamie Murcia, Heather Vargas, Chris Cabrea, Ken Hodge, Dan Rosenblum, Collin Riley
May 29, 2014

First Services - Excellent I continue to be impressed with the service I receive at Johnstons. The Drive Up service drop off was fast, Carmelo was helpful, I didn't feel rushed. More

by TYOUNG0168
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carmelo Colon
May 01, 2014

Very satisfied While returning home from a weekend trip(Sunday), I noticed a loss of power on my vehicle. After checking all my gauges and still no power, I noticed More

by TomPeyton
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Lurie
November 08, 2011

Very professional, top notch service agency. Always will make time for service appts. Overall wait times have dropped significantly over the last year. Highly recommend! More

by Tacoma3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All of Service people, except general manager
November 04, 2011

Great service! It's nice to be able to schedule service on line, have the work done while I wait comfortably, and have my car washed when it's done. Thanks Johnston's! More

by ahrats
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Blair
...
12
...