Johnstons Toyota - Service Center

Juat the usual 5000 mile maintenance I have dealt with both Natalie and Brian in Monticello and at New Hampton. They, and everyone I have met and dealt with, have been great and fair wit I have dealt with both Natalie and Brian in Monticello and at New Hampton. They, and everyone I have met and dealt with, have been great and fair with me. More

Experience & Professionalism I have had Mike as my service adviser for over 6 years and he has done an outstanding job in helping me keep my 2007 Toyota Camry in great shape. Mi I have had Mike as my service adviser for over 6 years and he has done an outstanding job in helping me keep my 2007 Toyota Camry in great shape. Mike is courteous, knowledgeable and I respect his judgement and advice in the maintenance of my vehicle.. In the past few years he has saved me money in unneeded repairs recommended by other service garages. I trust him with my vehicle in keeping me apprised of maintenance needs. More

Horrible So disappointed. After many years as a Monticello customer this service rep tried to rip me off terribly. I will not go back. Truly a shame. So disappointed. After many years as a Monticello customer this service rep tried to rip me off terribly. I will not go back. Truly a shame. More

service My mother came in to see Jennifer because we were told that she was to be trusted with family. I was not sure but had my mother take the chance. It wa My mother came in to see Jennifer because we were told that she was to be trusted with family. I was not sure but had my mother take the chance. It was such a pleasure to know that she went out of her way to help my mother out. If you can see this Jenn I just want to say thank you. More

Trustworthy guy in service dept Mike is an outstanding knowledgeable and courteous rep. He is honest and true..an asset when servicing a vehicle. It's a pleasure to deal with him. He Mike is an outstanding knowledgeable and courteous rep. He is honest and true..an asset when servicing a vehicle. It's a pleasure to deal with him. He has established a relationship with me and my family which will keep us coming back. He is well appreciated and respected. More

Bad customer service I had a horrible customer care experience with Jennifer.Her attitude showed that she does not care. Also it was very insulting and unprofessional to w I had a horrible customer care experience with Jennifer.Her attitude showed that she does not care. Also it was very insulting and unprofessional to write on my service receipt that my car needed to be washed. More

gret experience as usual. Brian is the best . I trust him implicitly with any advise he gives me regarding the service and care of my car and my daughters car. He is consistent Brian is the best . I trust him implicitly with any advise he gives me regarding the service and care of my car and my daughters car. He is consistently polite and always honest . Johnstons Toyota has a gem of an employee with Brian. He ROCKS!!! More

Sienna 2015 Oil Change, etc. and recall on doors./ 2 Visits As always Blair handled my visit and everything went fine. He is very familiar with my two Sienna's and I have brought them to him for years. He clear As always Blair handled my visit and everything went fine. He is very familiar with my two Sienna's and I have brought them to him for years. He clearly explains what needs to be done and I trust his recommendations. He and your other service folks are all very pleasant and nice to deal with. More

Terrible customer service I had to speak to someone in the service dept . Unfortunately it wasn't a short thing I had to say , the representative I spoke to wasn't to happy wit I had to speak to someone in the service dept . Unfortunately it wasn't a short thing I had to say , the representative I spoke to wasn't to happy with the way I had to explain my problem to ., so he said could we hurry this up ! I said what? Are you kidding me , then he said do you want to speak to a manager ., I said well now I do because that was pretty dam rude for you say can we hurry this up I was very nice to this person and why he said that to me ? I still don't know why , unfortunately what I needed to say was kinda technical and took some time so I guess he didn't want to here that , I did have some good help in the past like with the parts dept there always nice to me , and the manager I spoke to seemed to know it all , meaning she was so policy ridden there was just no way you would get any were with her cause she thought she new it all and she was wrong a lot of the time and I think to get her way she lied a lot so I was done with her . I told her my problem was dangerous with the rust that my truck had and told her well since your no help at all I was going to report the problem to the highway safety board and she said so go ahead ., and guess what ? THEY TOOK MY CASE AND IS NOW GOONG TO LOOK INTO IT AND INVESTAGATE THEM . PRETTY STUOID ON THERE PART ! Thank you for listening and have a great day. More

Great sales bad service. I bought a 2016 Toyota Rav 4 in July. The salesman, Ken, was great, and everything was very professional. However, the problem came when I decided to I bought a 2016 Toyota Rav 4 in July. The salesman, Ken, was great, and everything was very professional. However, the problem came when I decided to install a remote starter. I made an appointment and received three calls to confirm it. I showed up for the appointment and was told there wasn't any appointment recorded, even after all those previous calls. Not only do I live 40 minutes away, but I also had to set up a ride for when I expected to leave the car for the service. They told me there was nothing they could do, and I left very dissatisfied. I was told to make another appointment. Three days later I realized they charged my account for a service they never provided. What a shame. More