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157 Reviews of Johnstons Toyota - Service Center
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November 13, 2019
I was told my cabin filter was “excessively dirty”, little did they know I changed it 2 weeks prior to bringing my car in. They obviously never even checked it. Even worse, I dropped my wife’s car off little did they know I changed it 2 weeks prior to bringing my car in. They obviously never even checked it. Even worse, I dropped my wife’s car off for routine maintenance and a tire rotation (tps light was on as well), they quoted her $400 and told her she needed 2 new sensors. I later found out the light was doing it’s job and that she had been driving on a flat tire and never knew because she has “runflats”. I was fit to be tied when I saw the tire!!! Two car seats in the vehicle and they put it back on the road like that, I’m actually contemplating legal action, this is absolutely unacceptable! Thankfully my wife and children are safe but they lost a loyal customer and I hope they lose more after people read this. More
by Dcal
Employees Worked With
Mike Plunkett
November 05, 2019
praise for employee I brought my Avalon in for scheduled maintenance and brakes and talked to Brianna McLeod who handled my service and kept me up to date as its progres I brought my Avalon in for scheduled maintenance and brakes and talked to Brianna McLeod who handled my service and kept me up to date as its progressed. I waited in the waiting room and enjoyed your coffee as well. Brianna was very courteous , knowledgeable and caring in her attitude People like her bring me back to johnston's More
by bjcmack
Employees Worked With
Brianna McLeod
October 16, 2019
Service Blair Scheisser was excellent in his help and attention to detail regarding service performed on my 2015 Toyota Highlander! I would recommend Blair Blair Scheisser was excellent in his help and attention to detail regarding service performed on my 2015 Toyota Highlander! I would recommend Blair anytime and anyone! More
by Kevin Larkin
Employees Worked With
Blair Schiesser
September 04, 2019
Top notch service I have brought both my Toyotas to Johnston’s for service since I bought them. Service has always been excellent and diagnostics on target. Service adv I have brought both my Toyotas to Johnston’s for service since I bought them. Service has always been excellent and diagnostics on target. Service advisor Mike Plunkett is fantastic: knowledgeable, helpful, friendly. He is the best. More
by Calras
Employees Worked With
Mike Plunkett
August 21, 2019
Great service and team! I am always satisfied with the attention I receive from the customer service and automotive team at Johnstons. The customer service rep will always t I am always satisfied with the attention I receive from the customer service and automotive team at Johnstons. The customer service rep will always tell you what will be done to your car and what the cost will be - if appropriate. Johnstons Toyota is the dealership that I will have service my car and, when necessary, the place where I will buy any car in the future. More
by Howard1211
Employees Worked With
Christine Roman
August 06, 2019
Personable experience I was shopping for tires for my Toyota. I contacted Brianna for more information on what was available. She provided me with all the information and h I was shopping for tires for my Toyota. I contacted Brianna for more information on what was available. She provided me with all the information and helped set up an appointment for me. On arrival Brianna kept me informed as my service took place. After my appointment Brianna was able to quickly answer several followup questions I had and where to find information on a rebate program. Thank you for all your help. More
by grandpa00
Employees Worked With
Brianna McLeod
July 10, 2019
Great Service Brianna was very efficient and professional. She also made sure all the minor things I requested were taken care of properly. She made sure a had a Brianna was very efficient and professional. She also made sure all the minor things I requested were taken care of properly. She made sure a had a loaner care for the day without any problems. Good job! More
by Luvmytoyota
Employees Worked With
Brianna McLeod
June 19, 2019
My experience with service on my Toyota Venza I have always brought my car for service from the first day I bought it back in 2013. The attention I received has always been very professional. I I have always brought my car for service from the first day I bought it back in 2013. The attention I received has always been very professional. I would certainly recommend them to anyone. More
by silver
Employees Worked With
Blair Schiesser
June 18, 2019
Excellent Service Mike is always a pleasure to work with when having our Sienna serviced by Johnston's. Mike creates a comfortable, valued experience and works his hard Mike is always a pleasure to work with when having our Sienna serviced by Johnston's. Mike creates a comfortable, valued experience and works his hardest to ensure our vehicles are serviced 100% to our satisfaction. More
by coolvman1983
Employees Worked With
Mike Plunkett
June 12, 2019
Great service I give Toyota a 5 star review because of the excellent service I have received over the past years. Blair in the service department is great. Always I give Toyota a 5 star review because of the excellent service I have received over the past years. Blair in the service department is great. Always a positive experience. Thank you More
by lauriega
Employees Worked With
Joe the shuttle driver , great ., Blair Schiesser
