Jon Hall Chevrolet - Service Center

Oil change Well I sat there for almost three hours. The reason was they performed a brake fluid change without asking me and replaced an air filter which I had Well I sat there for almost three hours. The reason was they performed a brake fluid change without asking me and replaced an air filter which I had done just the same week. I was told the air filter was based on mileage? The mechanic doesn't even look at the filter they are replacing? Well I was not charged for those items for obvious reasons. Lost a bunch of the day and to top it off there "trained" mechanic used the top of the door trim to close the door and tore it off the clips. You could even see the grubby fingerprints. Your probably asking why I did not go back to complain? I have my own method of complaining. I never go back. T More

Worst service ever The sales manager was pushy. The salesman lied about the mileage and was off by 20,000 miles and the truck was covered in dents. The sales manager was The sales manager was pushy. The salesman lied about the mileage and was off by 20,000 miles and the truck was covered in dents. The sales manager was trying to force the sale before they closed he said the price would increase see by $3,000 if I didn't buy it right then. I would not recommend shopping there More

Never take my Vehicles to Jon Hall Again! Took my one of my Vehicles to Jon hall for service. A vibration and A/C not cooling right. After being there over 3 hours i asked what is going on wit Took my one of my Vehicles to Jon hall for service. A vibration and A/C not cooling right. After being there over 3 hours i asked what is going on with my truck, they said the Vibration was tires out of balance and the A/C problem was the clutch fan. So i went home why they were repairing it supposedly. When i called to see if it was ready, they said the A?/C had a leak. But hours earlier they said it was the Fan Clutch. I came and picked up the truck, still had vibration and A/C still not cooling.. Took to another New Chevy Dealer they found the A/C was over charged. It's Crazy that Jon Hall said it had a Leak. Works Great Now. They only had to take out Freon that was over charged. The Vibration, was a bad tire.. Nothing to do with balancing. In other words, they milked my Extended Warranty for $440.00 I had to pay the deductible a $100.00 They took advantage of Me & My Extended Warranty.. There was Nothing Wrong with The Clutch they Replaced. More

Jon Hall - More Like, "The Last Dealer You'll Ever Want" Sales people are nice, but STAY FAR AWAY FROM SERVICES. I've had to visit them twice before for scheduled maintenance and both visits made me feel ve Sales people are nice, but STAY FAR AWAY FROM SERVICES. I've had to visit them twice before for scheduled maintenance and both visits made me feel very "iffy" about the service I received, but this crossed the line. Look, I know how to do my own oil change, but when they offer free changes, I'll take advantage of that. Brought in my car earlier for a change and was told that they would come get me in the lobby when it was ready. I waited two hours, then walked over there to see what the xxxx was going on. I walked through the back and saw my car sitting there in the dirt grass and someone came up and told me "You have to go to the register first before getting in your car". Well, listen here, I WAS NEVER TOLD MY CAR WAS READY. I signed the papers, and left and a few miles down the road, I started smelling this "burning" smell from my engine bay. I pulled over and then popped my hood up and smoke started coming out and there WAS OIL ALL OVER THE ENGINE BAY. That crossed the line for me! I then decided to let my car idle and burn off the oil and waited for it to stop, eventually, it did. The car is running fine, and oil was added to my engine, and the caps are all on properly. Look, even though I didn't pay anything, actually take some xxxx pride in your "quality" of work for your customers. More

Of course the salesmen are nice, but STAY AWAY FROM SERVICE. I bought the used car from the dealership with the contracted PROMISE that they would fix some problems with it. Broken this, broken that type stuff. I bought the used car from the dealership with the contracted PROMISE that they would fix some problems with it. Broken this, broken that type stuff. The first visit was decently pleasant. But ever one after was a nightmare. Trying to get a hold of the service advisors is miserable. They question you like your naive and push you around. They made me pay a diagnostic fee to fix a problem that was there when I bought the car FROM THEM! When I went to pay for the charge they added a MIscellaneous fee which the lady insisted was law for them to charge. When i exclaimed that that was not true and was a pure lie she and the service provider knowing they were wrong took the charge off and gave me the cold shoulder during the rest of the transaction. Dont risk your vehicle and or money with these people. More

The WORST service I have ever recieved at a dealership. I am writing this review in hopes that Jon Hall will improve their service for the next woman who visits their dealership for service. I had to have I am writing this review in hopes that Jon Hall will improve their service for the next woman who visits their dealership for service. I had to have paint work done on a 2010 Camaro. After dropping off my car I was never called with a time to pick up my car. I was told it would take three to four days and I would be called. After three days I called, the call was not answered but sent to voice mail. I left a message and my number. Several hours later I was called and told my car would not be ready until the next week. I called Monday, again voice mail. On Tuesday I sent a friend to check on my car and he was told it was in service and he could not see the car. I immediately called and asked service why my car was there when it was suppose to be in the paint shop. I was told they did not know where my car was and they would call me right back. That was at 2:00 pm. At 4:30 pm I was called and told my car was ready for pick up. When I reached the dealership, it was the worst paint job I had ever seen. After contacting a friend and a nasty phone call with Mark Stephens ( nasty on his part ) I returned my car to be painted again. This time Mark could not have been nicer my car was painted to my satisfaction. My thought is Jon Hall needs to realize the days of treating women like they know nothing have long since past. I am single, independent and purchase new vehicles every two to three years. Women are a large part of new car purchase group and we need to be treated as such. I would never return to Jon Hall and have purchased a new vehicle from another dealership who did treat me well. More

I left the hospital after spending the day there visiting my husband. After getting in my car and starting to drive I found that my check engine light stayed on. I pulled over, checked the book which said my husband. After getting in my car and starting to drive I found that my check engine light stayed on. I pulled over, checked the book which said to check the gas cap. I did this, then, since the light was on steady and not blinking I tried to continue driving as the book said you could. As soon as I started to pick up speed the light started to blink. I turned around and went back to my parking space at a very reduced speed which put the light back to steady again, not blinking. I'm new to Florida and don't know anyone here and it was 4:45pm. I called Jon Hall and got Joyce as my service advisor. I explained my predicament and she immediately did her best to help. She got a dealer shuttle to pick me up from the hospital (the shuttle driver stayed late to do this) and bring me to the dealer. Joyce said to me as long as she was able to get me to the dealer she'd be able to get me home from there, even if she had to drive me home herself after work. It turned out not to be necessary as they decided to loan me a car until my car was fixed. She said she'd have my car towed to the dealer that night or the next day and then call me with the estimate, which she did the next morning. The car was fixed by the next afternoon! I had never even asked what the price of the tow was so they could really have overcharged me but they didn't. The price of the tow and of the repairs was very fair, the quality of the work was excellent, the people were honest & helpful. I feel everyone I dealt with there went way above and beyond what was required and this is definitely my dealer from now on. They turned what could have been a real disaster for me into a minor inconvenience - and they did it all for someone they didn't even know who was a first time customer! Again, a big thank you to Joyce and everyone else there for your kindness and help! More

Brought my vehicle for routine maintenance for which I had received coupons from the dealership. After paying the bill, I noticed on my way to the vehicle that the cashier had not applied one of the coup had received coupons from the dealership. After paying the bill, I noticed on my way to the vehicle that the cashier had not applied one of the coupons. I went back to my customer service rep who brought the bill back to the cashier. When she processed the credit, she asked me why I hadn't brought it to her attention while paying the bill - like somehow I was the problem. After I told her that I didn't want to waste her time going over a full accounting of the bill during the payment process, she acted petulant (again, like I was the problem). I finally stated that I was not the one who had made the mistake, to which she gave me a sarcastic "have a nice day". I won't be returning to this dealership, despite the very satisfactory performance of my service rep (Gary). More

My Envoy was towed to the dealership after being involved in an accident. I was comfortable with that because the vehicle was purchased from Jon Hall new. To make a long story short, I was able to pick up th in an accident. I was comfortable with that because the vehicle was purchased from Jon Hall new. To make a long story short, I was able to pick up the vehicle over five weeks later. I was given several excuses when I would call to check on it. By the way, they're not very good at returning phone calls. To put the iceing on the cake, the left fender they replaced has two dents in it. After over five weeks of this fiasco, I wasn't about to leave my car with these people any longer. So I left the body shop with my "fixed" Envoy. Call me crazy, but I think if they have the nerve to charge over $5500 for a job it should probably be done right. I'm sure one of the main reasons I'm so disgusted with this lack of professionalism, is that I have been in the car business for almost thirty years myself. Sincerely, Mike Fruzzetti P.S. At first I was dealing with Tim Peeling who was great, but for whatever reason is no longer employed there. More

It took me an hour and forty five minutes for an oil change. The dealership lied to me twice. Before I took my car to them I called to make sure they had an oil filter for my car, The female service adv change. The dealership lied to me twice. Before I took my car to them I called to make sure they had an oil filter for my car, The female service advisor checked and told me they did. After waiting an hour and a half for my oil change I asked the service advisor what the hold up was. He told me they didn't have my oil filter. (first lie). Fifteen minutes later they finished up with my car. (no apologies for the wait) On the follow up phone survey the young lady told me they would have someone contact me about my bad experience. The second lie. Bottom line is if you have lots of time and don't mind being lied to John Hall is the place to take your car. More