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Jones Chevrolet Humboldt

Humboldt, TN

4.4
599 Reviews
Call Dealership (731) 798-2766

5390 US Highway 45 Bypass

Humboldt, TN

38343

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599 Reviews of Jones Chevrolet Humboldt

November 08, 2024

Jones has been great for me and the employees have also been great and helpful More

by Keen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia, Jeremy Sanford, Tessa Buckingham
Report | Print
Nov 11, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones Chevrolet Humboldt to be a positive one. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

November 06, 2024

Jones has always got me in for my oil change appointments and their staff is always polite and accommodating. More

by CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon
Report | Print
Nov 07, 2024 -

Jones Chevrolet Humboldt responded

Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

November 05, 2024

They told what I was wrong with my vehicle and it didn’t take long to fix it More

by EVELYNJONES28.2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
Report | Print
Nov 07, 2024 -

Jones Chevrolet Humboldt responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jones Chevrolet Humboldt Management Team

November 04, 2024

I really enjoyed working with Jones Chevrolet. It was a great experience. I would recommend anyone to this dealership. More

by michael369172
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Cox, Jessie Castleman, Hannah Frazier
Report | Print
Nov 05, 2024 -

Jones Chevrolet Humboldt responded

Michael, Thank you for choosing Jones Chevrolet Humboldt. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones Chevrolet Humboldt Management Team

November 04, 2024

Jones service department needs to improve their scheduling. I arrived 15 minutes early for a 11:30 appointment. My vehicle didn't go to the shop till 12:15. More

by GDUMHOEFER
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jayna
Report | Print
Nov 08, 2024 -

Jones Chevrolet Humboldt responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly at (731) 798-2766, we'd love to address your concerns in detail. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 03, 2024

Did not get the service that I requested. Took way too long to do what they did. Not worried about satisfying the customer. More

by daniel.k1984
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Garcia
Report | Print
Nov 08, 2024 -

Jones Chevrolet Humboldt responded

Daniel, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. Please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 03, 2024

To start I had a 9am appointment, it was 10am before they took my car back to the shop. 30 minutes later they came back and told me they they had no clue why the Vehicle changing light came on but it MAY fix More

by SCATESK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Sanford
Report | Print
Nov 08, 2024 -

Jones Chevrolet Humboldt responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything our team can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 03, 2024

Crystal is very courteous and respectful. Wait time was short and I will use Jones Chevrolet for my car needs More

by kalu718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
Report | Print
Nov 05, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your very kind review. Crystal and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

Nov 05, 2024 -

kalu718 responded

I’m happy to be part of the Jones Chevrolet family. Thank you

November 02, 2024

Steven, Nash and Jessie was absolutely wonderful. They made my son's first time purchasing a vehicle so pleasant, that I purchased one the same day. Great team!! More

by skerrent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Nash, Jessie Castleman
Report | Print
Nov 05, 2024 -

Jones Chevrolet Humboldt responded

Thanks for your feedback on your recent visit to Jones Chevrolet Humboldt. It's great to hear that Steven, Nash, and Jessie were able to assist you and that you had such a positive experience. Jones Chevrolet Humboldt Management Team

October 30, 2024

Not thorough, Asked to assess tire, due to low tire pressure, Didn't assess any. More

by Courtney Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Garcia, Jeremy Sanford
Report | Print
Nov 03, 2024 -

Jones Chevrolet Humboldt responded

Courtney, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

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