Jones Chevrolet Humboldt

Basically, my car was misdiagnosed. The second time of bringing the car in within 2 weeks. Both times there were notes put on the service appointment that the car was making a noise. Th The second time of bringing the car in within 2 weeks. Both times there were notes put on the service appointment that the car was making a noise. The first time I was told that I needed rotors and brakes on the back. $500. I got my car back and it was still doing the same thing. So I dropped it off again and noted that there is still a noise. The mechanic called me the day of the appointment and wanted to know why the car was back as It only had a multipoint inspection on the work order. He was then notified of the car still making a noise & not riding smooth. To which I was told a wheel spindle or some sort would be needed. Another $500. I then asked my service advisor if my warranty would cover these repairs. I was told no. I have a extended warranty plan that I purchased when I bought the vehicle. Along with the warranty forever. I was told that my car would be “covered from bumper to bumper” when I got this car. However, each visit to the dealership had been costly. Tessa did call me back and stated that the extended warranty did cover the wheel spindle but there would be a $250 deductible. On the printout of the services done, it stated hub bearing. From what i could see, hub bearings are also covered under the warranty forever as well? It would be nice if all warranties are checked prior to giving a price. I do understand some things aren't covered. However, I feel like I was given the run around and wasn't satisfied with the misdiagnosis. I feel as if the mechanics were informed of what was going on, it would've been fixed the first time around. Which would have been a repair covered under my warranty. When I walked in to get my vehicle, I was not greeted nor thanked by my service advisor. The other workers were friendly. I'm not sure if she was mad that I was persistent about my warranty being checked, having a bad day or what the issue may have been. I try not to be troublesome and rarely leave reviews. This situation needed to be brought up in hopes of possibly not running into the same issue in the future. I'd recommend checking all warranties prior to calling the customer and looking at the reason/alerting the mechanics of why the car is brought in. The car was dropped off over night at each appointment. So the only communication of what was wrong was put in the comment section of the appointment when it was scheduled online. I am very thankful for the quickness and ease of appointments. My car is running great after being fixed the second time and I have no complaints. Kudos to the mechanic for fixing my car. I just feel as if things could have been handled a whole lot better. I bought the car with a understanding that it would indeed be covered from “bumper to bumper”. It was surprising to hear otherwise. So, a detailed conversation with future buyers of what isn’t covered would also be a recommendation. That way there aren't any surprises when others are in the same predicament. I am appreciative of the services rendered. I did this review to simply bring awareness of the few issues I encountered. More

Great place and great person to deal with. Highly recommend working with this salesperson. Highly knowledgeable, honest and very friendly. Highly recommend working with this salesperson. Highly knowledgeable, honest and very friendly. More

Great customer service! Meredith and Cliff went above and beyond to put a deal together to earn my business. Meredith and Cliff went above and beyond to put a deal together to earn my business. More

Salesman was nice and polite got me in what I was looking for. When I got home with I notice problems with tail gate it just falls open called salesman and he got right on it. Ordered parts and now waiting o for. When I got home with I notice problems with tail gate it just falls open called salesman and he got right on it. Ordered parts and now waiting on them to come in More

He was very kind and answered all of our questions. Not pushy, and very knowledgeable. Not pushy, and very knowledgeable. More

The deal on truck was amazing and simple. Great salesperson in Devin. Jessie in the finance office was great to work with. Great salesperson in Devin. Jessie in the finance office was great to work with. More

The customer service was amazing, they really made sure that I got in the right vehicle and that I was able to leave confident about a vehicle that was going to be a reliable. that I got in the right vehicle and that I was able to leave confident about a vehicle that was going to be a reliable. More

Great service easy to work with and eager to meet my needs. Buying from Jones is always easy needs. Buying from Jones is always easy More

Very convenient for my address. Very professional and caring. I would not hesitate to recommend you to anyone. Very professional and caring. I would not hesitate to recommend you to anyone. More

Great experience. Every one really friendly. Nice. Very thoughtful. Did everything I asked them todo Every one really friendly. Nice. Very thoughtful. Did everything I asked them todo More