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Jones Chevrolet Humboldt

Humboldt, TN

4.4
595 Reviews
Call Dealership (731) 798-2766

5390 US Highway 45 Bypass

Humboldt, TN

38343

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595 Reviews of Jones Chevrolet Humboldt

September 19, 2024

I have never had a problem with them. I had other problems with my vehicle an they directed me to the right place. They could have just took advantage but that is not there way of busines More

by brownsugar1220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia, Jeremy Sanford, Tessa Buckingham
Report | Print
Sep 20, 2024 -

Jones Chevrolet Humboldt responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones Chevrolet Humboldt. We look forward to having you as one of our valued customers for many more years to come! Jones Chevrolet Humboldt Management Team

September 17, 2024

Very helpful and pleasant to work with , they always are very helpful and will do anything to make your day better More

by donveyhawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nino Ianni, Mark Hoppe, Megan Pettit, Jessie Castleman, Crystal Garcia, Ricky Scott, Hannah Frazier, Jeremy Sanford, Tessa Buckingham
Report | Print
Sep 18, 2024 -

Jones Chevrolet Humboldt responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

September 16, 2024

Tried to get a truck under warranty worked on two different times and the service department was horrible to deal with. Bought the truck from this dealer and couldn’t get them to fix an emissions pro More

by YUMYUM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crystal Garcia, Jeremy Sanford, Tessa Buckingham, Cody Hathorn
Report | Print
Sep 18, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for taking the time to leave a review about your experience with us. We are disappointed to hear that you were not satisfied with your experience, however we do feel it is very important to clear up the facts surrounding your review. Because we are a Chevrolet dealer, warranty work must be done according to General Motors guidelines. Your truck had an aftermarket utility bed and neither you nor GM would pay the labor on the bed removal. It is also my understanding that you told our service manager an alternative way to do it, without removing the bed, that was not in accordance with GM guidelines. You were given the option to have the bed removed by the shop of your choosing so that we could complete the warranty work as directed by General Motors. It is my understanding that we are the second Chevrolet dealer to explain GM policies regarding the aftermarket bed on your truck and while it is unfortunate that we were not able to complete the work on your vehicle, we must adhere to the policies in place in order to protect both our service department and you the customer by ensuring we do not void your warranty. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

September 15, 2024

Buying the car was the easy part. Service department not so much. No one should have to wait three weeks for their vehicle repairs. A vehicle is a must! More

by pat perry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nino Ianni, Crystal Garcia, Katherine Belew, Hannah Frazier, Jeremy Sanford, Tessa Buckingham
Report | Print
Sep 18, 2024 -

Jones Chevrolet Humboldt responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

September 15, 2024

I always get great service and the personalities on wonderful just a joyful and happy group of people More

by Gage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia, Jeremy Sanford, Tessa Buckingham, Cody Hathorn
Report | Print
Sep 15, 2024 -

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

September 14, 2024

Great service and excellent service assistance very helpful Everyone was very helpful and the mechanics were great More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia
Report | Print
Sep 15, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

September 14, 2024

Outstanding employee cares about customer service. I give her a Big 10 for the job she does! More

by JIMMYCOX1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Garcia, Jeremy Sanford
Report | Print
Sep 15, 2024 -

Jones Chevrolet Humboldt responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones Chevrolet Humboldt. We look forward to having you as one of our valued customers for many more years to come! Jones Chevrolet Humboldt Management Team

September 14, 2024

The dealship was very organized and the customer service was great! The atmosphere was welcoming! More

by kiraj1597
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Debricko Keeton, Hannah Frazier
Report | Print
Sep 15, 2024 -

Jones Chevrolet Humboldt responded

Thank you for choosing Jones Chevrolet Humboldt. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jones Chevrolet Humboldt Management Team

September 13, 2024

My service writer was polite and friendly. She answered all my questions and was very easy to work with. She is a real asset to your company. More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Buckingham
Report | Print
Sep 15, 2024 -

Jones Chevrolet Humboldt responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Jones Chevrolet Humboldt. Jones Chevrolet Humboldt Management Team

September 12, 2024

Service was great. Indeed my truck back for work and they did great in getting it back quickly. Price was competetive. More

by twinoaks
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tessa Buckingham
Report | Print
Sep 13, 2024 -

Jones Chevrolet Humboldt responded

Thanks for sharing about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

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