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Jones Chevrolet Humboldt

Humboldt, TN

4.4
595 Reviews

5390 US Highway 45 Bypass

Humboldt, TN

38343

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595 Reviews of Jones Chevrolet Humboldt

June 26, 2024

He was the best, very knowledgeable and a great person to help me through this More

by garymitch279
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlo Ianni, Jessie Castleman
Jun 27, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

June 25, 2024

The finance team and the general manager Meg, hit it out of the park with great service. More

by rjbratcher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Cowden, Jessie Castleman
Jun 29, 2024 -

Jones Chevrolet Humboldt responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 24, 2024

Went for tire rotation and we had noticed the past two times the tires have not been rotated so I marked the tires when I paid for my tire rotation and oil change. I went to my car and noticed they had no More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know names
Jun 27, 2024 -

Jones Chevrolet Humboldt responded

Hello Jo: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 22, 2024

I need service on a short notice battery shorted out . I needed my vehicle because of a health issue I' currently dealing with we discussed my issue he informed me of what he thought might have been my iss More

by RKW3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Hathorn
Jun 24, 2024 -

Jones Chevrolet Humboldt responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Jones Chevrolet Humboldt! Jones Chevrolet Humboldt Management Team

June 21, 2024

I had an outstanding experience at Jones Chevrolet Humboldt! I experienced some the best customer service with some of the kindest people. When it comes to looking at cars, Mariano was excellent with More

by Brandon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon, Mariano Boites, Hannah Frazier
Jun 22, 2024 -

Jones Chevrolet Humboldt responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jones Chevrolet Humboldt Management Team

June 20, 2024

Knowingly sold me a junk vehicle and wont make right. I will never buy/ use or recomend your company to anyone More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nino Ianni, Mark Hoppe, Megan Pettit, Crystal Garcia, Landen Collins, Jeremy Sanford, Tessa Buckingham, Cody Hathorn
Jun 24, 2024 -

Jones Chevrolet Humboldt responded

Hi, this is Megan Gastelum, Customer Relations Manager. I'm so sorry about your experience so far and I would love the opportunity to address your concerns and try to turn your experience around. Please reach out to me at (731)784-3931 or email me at mpettit@jonesmotorcompany.com so I can look into it further. I look forward to working with you towards a resolution. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 19, 2024

1.5 hours for at 94 dollar oil change is a bit of an extreme. More

by Hjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody Hathorn
Jun 23, 2024 -

Jones Chevrolet Humboldt responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to learn more about your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

June 18, 2024

If you want a deal with no hassles and the best customer service go see Jason and Anna. By far the best people to deal with. My next truck will be bought from them 100%! More

by NPAP11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sanford
Jun 18, 2024 -

Jones Chevrolet Humboldt responded

Thank you for choosing Jones Chevrolet Humboldt. Your feedback and rating mean a lot to us. We're glad Jason, Anna, and our Service team were able to help, and we hope to see you again! Jones Chevrolet Humboldt Management Team

June 17, 2024

People where friendly and nice. Dealership was very neat and clean. Had cold water bottles for people to drink. More

by joe_5962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Jordan
Jun 18, 2024 -

Jones Chevrolet Humboldt responded

Joe, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones Chevrolet Humboldt Management Team

June 17, 2024

Jones Chevrolet rocks! ! See you for my next trade-in Dylan, you were very helpful!! Informative without pressure. I felt like you guided me in a good direction. I'm usually More

by jdc14356
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Jordan, Jessie Castleman
Jun 17, 2024 -

Jones Chevrolet Humboldt responded

Thanks for your feedback on your recent visit to Jones Chevrolet Humboldt. It's great to hear that Dylan was able to assist you and that you had such a positive experience. Jones Chevrolet Humboldt Management Team

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