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Jones Chrysler Dodge Jeep Ram

3.5

8 Lifetime Reviews

555 E Wickenburg Way, Wickenburg, Arizona 85390 Directions
Sales: (602) 258-1611

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8 Reviews of Jones Chrysler Dodge Jeep Ram

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July 14, 2017

"Start here and you'll never go anywhere else!"

- TAMMYMCDC

A real no pressure - straight forward place to go buy a car that makes you feel like they actually care....and I think they really do! Mike Harn - our sales guy did all the heavy lifting before we even got there in terms of getting the price he knew we wanted to pay. No tag team tactics. Found that the tires needed balancing after the test drive and they did that while we waited - test drove it again and we were hooked! Loved it! Then on to Steve Hill the finance guy - and he made the whole process easy and fun. We didn't do financing, but still - there's a lot of paperwork - but he made it perfectly clear for us and quick too. I highly recommend these folks. I can say that Jones is going to be where I get all my future cars! They ROCK!

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Recommend Dealer
Yes
Employees Worked With
Brian Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Harn, Steven Hill
January 26, 2017

"A Sour Taste"

- Carguy94

My wife and I visited Jones Automotive in Wickenburg today to take a look at a used Honda CR-V. To begin, we had one of the best customer service experiences with Kelly, the contact for USAA members (we were searching through their used car buying program), and Brett, our salesman. Kelly was extremely friendly and reached out personally to schedule an appointment after I contacted her about coming to see the car at around 10pm two days prior. Brett was very kind and not once pressured us into considering another vehicle or making a purchase we didn't want to make. As a young family with a pregnant wife and a husband who's currently working and finishing a degree, we were looking for something within our price range with little to no hassle. While these two both demonstrated superb customer service, we had some issues with the dealership, as well as extremely poor experiences with the management. When we arrived to look at the vehicle the CR-V had already been pulled to the front of the lot with keys in the ignition. Our salesman, Brett, greeted us politely at the door, and showed us to the car. However, when we opened the doors to the vehicle it was immediately evident that it had previously been owned by a smoker since it reeked of cigarette smoke and had multiple gashes and holes in the seats where somebody had put out a lit cigarette. There had been no notice on the dealership's website that the car had been previously owned by a smoker, nor that it had extensive interior and sun damage. The window seals were rotted out, and there was scratch marks and holes in the front and back seats from cigarettes and what appeared to be dogs. As someone with a pregnant wife, there was no way we'd drive the vehicle off the lot while it reeked so badly, especially for the safety of our soon to arrive child. A mild inconvenience, but the dealership offered services to ionize-clean the car, so we weren't ready to write off the purchase just yet, especially after the 1 hour drive. After returning from our test drive we were given a quote for $10,100 out the door before factoring in any extended warranty. This seemed like quite a jump from the $8,450 listed online, and took us by surprise since we were attempting to make a cash purchase. However, we went back and forth on prices and I broached the fact that the car had significant interior damage as a reason to bring down the vehicle's price. Ultimately we offered $8,000 out the door with the inclusion of an extended warranty for 3 years. By the end of the negotations before lunch management was unwilling to shave off any more than $200 from the final asking price. When we returned we had a short discussion and made our last conditional offer. My wife and Kelly had stepped out while the salesman spoke with his manager. The conversation I overhead was infuriating, condescending, and outright rude. Our salesman was told that it wasn't his job to negotiate or try to take offers from the customers, but that his job was simply to, more or less regurgitate the price that they'd given him. He continued to lay into the worker in the middle of the showroom floor, only to then begin demeaning my wife and I. He began talking about what an "opportunity" we had to purchase the car, and insinuated that we were "too dumb to understand" and needed the prices laid out for us, all the while getting even louder. His charged words directed at both Brett, and my wife and I were clearly audible to anyone who would be in the main showroom area. When Brett returned, the manager had the gall to try and say we were getting a bargain because they'd lowered the price to $8,495 from the "MSRP Price". We were told repeatedly that the online price was already a deal, when in actuality a simple search on Kelly Blue Book would reveal that $8,495 is just shy of the "True Market Value" listed for the vehicle in its condition with its current mileage. What they were listing as the current market value was not the cost of a used Honda CR-V, but what I can only assume would be the cost for a BRAND NEW 2007 Honda CR-V LX. We were extremely frustrated, and confused as to why they'd try to charge so much money for something that clearly is marketed at a lower cost in "like new" condition. Then, you add on the fact that the car had a serious need for repairs and cleaning. Three of the windows had peeling tint, to remove the smoke damage would be near impossible without completely reupholstering the car, and almost every window seal needed to be replaced. That's not to mention the cosmetic damage on the interior and exterior from faded paint and scratch marks (presumably from the prior owner's dogs) that we overlooked. Yet they STILL wanted to charge us the full amount for the vehicle. Unless such issues are addressed, Jones will continue to lose out on customers looking for a small dealership with a "big heart", just as they advertise themselves to be. We'll likely never do business with them again.

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No
Employees Worked With
Brett, Kelly
December 09, 2015

"New car for new parents"

- Daffern1121

They are all super nice and friendly thank you all for helping us get a new car for our newborn to come home in! BTW the car is great on the road especially where we live:)

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Yes
Employees Worked With
Brian Sean & Steve
December 09, 2015

"Helped my family so much!!!"

- Daffern1121

Sean Lowry, Bishop Jones, Steve and others who I can't remember the names here at this dealership because there was that many who were great and absolutely amazing!! They understood I was about to be a father for the first time and I needed a car asap that would be a great fit and they got us in a Dodge Dart 2016 right after my daughter was born literally the day after so it was perfect I picked my daughter and wife and went home peacefully thank you so much everybody!

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Yes
Employees Worked With
Sean Lowry
July 29, 2015

"Went to their quicken lanes service center"

- Tbrice

Great customer care and service and quick time on oil change brake check and alignment. Will be buying our next vehicle with them great people!

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Recommend Dealer
Yes
Employees Worked With
I can't remember
June 25, 2015

"2nd purchase through Jones' - FANTASTIC SERVICE"

- happy85390

I know that each person has a different experience with car dealerships and sales staff. This one was FANTASTIC & will always recommend them to others.

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Yes
Employees Worked With
Erica, Chris, Erron, Steve, and Matt!!!
July 23, 2014

"gmc 2500hd"

- kellyo325

I will not use this dealer again, but my experience may just be limited to me. I was happy at the dealership, just not later when I had an issue.

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Recommend Dealer
No
Employees Worked With
aaron mayas
August 31, 2012

"I came to them to low payments and better gas miles. When..."

- craylon2

I came to them to low payments and better gas miles. When I got there and take to a sale men Dick and pick out a truck I was handed over to sale closer. I was told one thing and got nothing like I was told. I was taking into a room and told my credit was good and your in the top ten. That when my problems started. The truck window was crack and tirer lite was on and radio did'nt work. I was told that all would be fix. and to this day nothing been fixs.To me this Dealer should not sale Trucks.

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Recommend Dealer
No
Employees Worked With
Brian Jones
1
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