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Jones Chrysler Dodge Jeep - Service Center

Savannah, TN

4.3
98 Reviews

98 Reviews of Jones Chrysler Dodge Jeep - Service Center

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April 19, 2024

Wonderful service friendly employees, didn’t make me wait too long. I love Jones! I will always take my car there for service More

by MARYLEEBIRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Crites
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jones Chrysler Dodge Jeep Management Team

Helpful
April 02, 2024

I enjoy bringing my vehicle their. This visit was a little different my vehicle had to stay, and I didn't know it untill I got there, I stay 2 hours away also my paperwork said one thi More

by BETTSEUGENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacy Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for bringing this to our attention, Eugene, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please provide the best way to contact you and I will make sure to follow up, or you can call (731) 925-9016 and ask for Starla Shaw. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Jones Chrysler Dodge Jeep Management Team

Helpful
March 28, 2024

Poor communication, lake of car for my truck when being worked on. Not driving repairs in a timely manner, service and maintenance don't communicate on jobs. More

by DINGLERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Renfroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : other service folks
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Mar 31, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for this feedback. We're very sorry you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't happen again. Please provide the best way to contact you, and I will follow up. You can also call (731) 925-9016 and ask for Starla Shaw. Starla Shaw Jones Chrysler Dodge Jeep Management Team (731) 925-9016

Helpful
March 25, 2024

They are very thorough and patient with you if you don't understand what they are talking about. More

by RHONDAGOODWIN87
Recommend Dealer
Yes
Employees Worked With
Skyler
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Mar 25, 2024 -

Jones Chrysler Dodge Jeep responded

Rhonda, We are very happy to hear Skyler and our team provided you with a positive experience! We sincerely value your business and look forward to your next visit. Jones Chrysler Dodge Jeep Management Team

Helpful
March 16, 2024

they have an easy appointment set up with quick availability. Staff aren’t the friendliest. More

by contessalanell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Renfroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2024 -

Jones Chrysler Dodge Jeep responded

Hello: If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Starla Shaw Jones Chrysler Dodge Jeep Management Team (731) 925-9016

Helpful
February 29, 2024

The dealership was very helpful with all of my concerns about my vehicle. I will take my vehicle back again for service. Thanks to the service team for assisting me. Awesome team. More

by Tiawanacatron1170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Crites
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Holt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Lewis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Renfroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacy Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jones Chrysler Dodge Jeep Management Team

Helpful
February 26, 2024

Good work employees very polite provided good service. Everyone was appreciative and completed work timely More

by Janicewyatt13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Renfroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Jones Chrysler Dodge Jeep responded

Janice, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jason met your expectations. Thank you again for choosing Jones Chrysler Dodge Jeep, we look forward to having you as one of our valued customers for many more years to come! Jones Chrysler Dodge Jeep Management Team

Helpful
February 11, 2024

The price is getting high May have to find somewhere else to go but don't want to More

by JGPHILLIPS69
Recommend Dealer
Yes
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Feb 11, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jones Chrysler Dodge Jeep Management Team

Helpful
February 11, 2024

Got Jeep fixed popping Fixed it fast and very good work They did great work More

by JMOORE33
Recommend Dealer
Yes
Employees Worked With
Jason
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Feb 12, 2024 -

Jones Chrysler Dodge Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chrysler Dodge Jeep , we look forward to having you as a valued customer for many years to come! Jones Chrysler Dodge Jeep Management Team

Helpful
February 11, 2024

Person was pleasant but I felt it was a waste of my time taking pictures of smudges on the outside of my vehicle when I was there to get my battery tested More

by stubbyclapp10
Recommend Dealer
No
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Feb 14, 2024 -

Jones Chrysler Dodge Jeep responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Starla Shaw Jones Chrysler Dodge Jeep Management Team (731) 925-9016

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